Which parts fail
Components named in complaints (doors, hood, frame, rust, paint and trim).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2015 Mazda CX-5 owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact called on behalf of his daughter who owns a 2015 Mazda CX5. The contact stated that while his daughter was loading groceries in the trunk, the liftgate dropped unexpectedly and the corner of the liftgate hit her in the head, causing a laceration. The contact's daughter was taken to urgent care where she was informed that she had sustained a laceration and three staples were put on the laceration. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 16V644000 (Structure); however, the recall remedy failed to resolve the safety issue. The manufacturer was notified of the failure and informed the contact that the recall repair was one-time free of charge and they were not obligated to repair additional failures. …
The contact owned a 2015 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 16V064000 (Fuel System, Gasoline) and 16V644000 (Structure) and requested to be removed from the recall distribution list as she no longer owns the vehicle. The local dealer and manufacturer were not contacted.
Was turning right onto side city street to park, was going maybe 2 miles an hour because I was going to park. The car engine self accelerated and I could not control it, hit a chain link fence and sheared off a natural gas meter to a home. The break pedal did not stop the car, I was in drive put into park and shut the engine off
I bought this car new in May. Within the first month, the car wouldn't start I bought the car in to the dealer and they replaced the batteries on the fobs. Last week, I noticed the driver's side window trim front and back doors was melting. I called the dealer, bought it in and they took pics, said they would contact Mazda rep and sent me home. On Saturday, I drove to a store approx. 10 miles away and when leaving for home, my car wouldn't start again. I finally got it started after multiple tries. While driving home I noticed the blind spot monitoring on the drivers side was flashing and there were no cars next to me. I left the car parked for the rest of the weekend but on Sunday noticed the melted spots were worse. I contacted the dealer on Monday and brought it in. …
Tl* the contact owns a 2015 Mazda CX-5. While driving at a slow rate of speed, a loud abnormal rattling noise could be heard under the front end of the vehicle. There were no warning indicators illuminated. The dealer diagnosed that a squeaking noise was caused by a damaged bolt by the windshield. The vehicle was repaired, but the noise persisted. The vehicle was taken back to the dealer where it was diagnosed with needing a strut replacement due to a lost bolt. The vehicle was not repaired again. The manufacturer was not made aware of the issue. The contact inquired about NHTSA campaign number: 16V203000 (steering), but the VIN was not included. The failure mileage was 48,000.
Tl* the contact owns a 2015 Mazda CX-5. The contact stated that the liftgate independently fell and struck the contact's daughter in the head. Medical attention was not received. The contact received notification of NHTSA campaign number: 16V644000 (structure). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The failure mileage was approximately 42,000. Parts distribution disconnect.
My lift gate failed and slammed shut. Now, the lift gate is nearly impossible for me to open and I have to hold the lift gate open myself. Otherwise it slams shut. Luckily when this happened I was not directly underneath the lift gate, I had free hands and reacted quickly enough to catch it. I did have the lift gate supports replaced already on July 1, 2017 as a result of the recall 16V644000, but it appears the replacement parts also had the issue. This is dangerous, and a little over one year is not an appropriate lifetime for these supports given the potential risk. The vehicle was parked.
Tl* the contact owns a 2015 Mazda CX-5. While the vehicle was stationary, the chrome on the exterior vents shined into the side view mirror and caused a glare that obstructed the contact's vision. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 1,100. The VIN was not available.
Driving down the highway and heard a loud boom sound. Next thing I know, pieces of the sunroof start flying off the car. Nothing was around the car and nothing hit the car. The only damage was to the sunroof glass and the glass was bubbled out, not in like you would expect if something hit it.
I was parking my car in the garage last night, when I noticed a fracture line propagating from the base of the windshield (about 6 inches long). In my entire history of driving I have never seen this with a vehicle. There was no stone chip or indentation. Just a fracture line. By the next day when I got into my car, the fracture line had spread across the windshield. Mazda claims high safety rating, but this is a manufacture error and poor/thin glass quality. The dealership was trying to argue and not take responsibility. This is a major safety issue! I am escalating this complaint with Mazda. At the moment, I have not heard back.
Related recalls
Structure › Body › Hatchback/liftgate
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5…
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500.
Body complaints in other CX-5 years
Frequently asked questions
How common are body problems on the 2015 Mazda CX-5?
NHTSA has 27 complaints about the body & structure of the 2015 Mazda CX-5, 20% of the model year's 133 complaints. The component named most often is body (22 mentions).
Is there a recall for 2015 Mazda CX-5 body problems?
Yes — NHTSA recall 16V-644 (hatchback/liftgate, Sep 6, 2016). Recall repairs are free at authorized dealers.
At what mileage do 2015 Mazda CX-5 body problems start?
Half of the complaints with a recorded mileage happened before about 48,000 miles, and 40% before 25,000 miles.
Is it dangerous?
Owners linked 1 crash, 0 fires and 2 injuries to body & structure problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.