The problem
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The risk
The lingering rearview image can distract the driver, increasing the risk of a crash.
The fix
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Recall details
| NHTSA campaign | 20V-191 (20V191000) |
|---|---|
| Manufacturer number | W30-W37 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Component | Back over prevention › Sensing system › Camera |
| Report date | September 10, 2020 |
| Owners notified | April 27, 2020 |
| Vehicles affected | 319,610 |
| Initiated by | Manufacturer |
Vehicles covered
- 2019 Chrysler Pacifica
- 2020 Chrysler Pacifica
- 2019 Dodge Challenger
- 2019 Dodge Durango
- 2020 Dodge Durango
- 2020 Jeep Cherokee
- 2020 Jeep Gladiator
- 2019 Jeep Grand Cherokee
- 2020 Jeep Grand Cherokee
- 2019 Jeep Renegade
- 2020 Jeep Renegade
- 2019 Jeep Wrangler
- 2020 Jeep Wrangler
- 2019 Ram 1500
- 2020 Ram 1500
- 2019 Ram 2500
- 2020 Ram 2500
- 2019 Ram 3500
- 2020 Ram 3500
Owner complaints about the driver assistance
- 2019 Chrysler Pacifica collision avoidance problems 20
- 2020 Chrysler Pacifica collision avoidance problems 8
- 2019 Dodge Challenger collision avoidance problems 3
- 2019 Dodge Durango collision avoidance problems 2
- 2020 Jeep Cherokee collision avoidance problems 13
- 2020 Jeep Gladiator collision avoidance problems 10
- 2019 Jeep Grand Cherokee collision avoidance problems 25
- 2020 Jeep Grand Cherokee collision avoidance problems 19
- 2019 Jeep Renegade collision avoidance problems 7
- 2020 Jeep Renegade collision avoidance problems 2
- 2019 Jeep Wrangler collision avoidance problems 9
- 2020 Jeep Wrangler collision avoidance problems 7
Frequently asked questions
Is the recall 20V-191 repair free?
Yes. Chrysler dealers will fix the problem at no cost: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 319,610 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.