2011 GMC Sierra 2500 Airbag Problems

Mileage when the problem started

• Under 25k
  114%
• 25k–50k
  114%
• 50k–75k
  229%
• 75k–100k
  229%
• 100k–150k
  114%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2011 GMC Sierra 2500 owners, lightly cleaned up (personal details are redacted by NHTSA).

To avoid a head on collision I had to move to the right of my lane and I hit a mountain head on and neither the driver or passengers airbag deployed. The vehicle over turned on its left driver side after skidding along pavement for a few yards it finally came to a stop. There were no passengers. I was the driver and sustained lacerations to my head bruising in chest area and a punctured left lung. The vehicle was in motion going 35 MPH

Takata recall, I have a letter from GM. Concerning the air bag recall dated 07/2016 informing me of said recall and stating that I would be notified when parts are available for repairs. That has been over a year ago and now I have a crack in the corner of the dash panel where the air-bag is located. After doing some research it appears that GM. Has issues with GM trucks, SUV's etc. From year 2007 until at least 2013 concerning this issue. I have contacted GM. Dealers and GM their self concerning repairs and or replacement of the airbags and stated my concerns with the dash being cracked in this location. These airbags have been documented to kill or injure people and as a concerned owner of one of these vehicles I feel GM. Is not moving fast enough to rectify this situation. …

Tl* Takata recall. The contact owns a 2011 GMC Sierra 2500. The contact received notification of NHTSA camapaign number: 16V381000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the dashboard fractured in the upper left corner of the passenger side air bag compartment as well as near the instrument panel. The contact took the vehicle to a certified mechanic where it was diagnosed that the dashboard needed to be replaced. The vehicle was not repaired. The contact called jerry's Buick GMC (3100 fort worth hwy, weatherford, tx, 76087) and was informed that there was no recall regarding the fractured dashboard. The manufacturer was not made aware of the issue. The approximate failure mileage was 112,000. VIN tool confirms parts not available.

The vehicles dashboard is beginning to crack in multiple locations. This truck has less than 30,000 miles on it and it's only used as a leisure vehicle. One of the areas of major concern is, the crack that leads directly to the airbag. If the airbag were to deploy, I believe that shards of plastic would be thrown all over the interior of the vehicle. There's no reason for this dashboard to crack and the repair would be close to $1,000 dollars. In my opinion this is a manufacture defect, and a huge oversight on quality control.

I got in my truck yesterday and noticed a crack in the dash at the passenger side air bag. The crack was not there before. I am concerned that if the bag deploys, the crack in the dash could become a projectile or cut the air bag resulting in a serious or fatal injury. My truck is garage kept and is not exposed to extreme temperatures.

The dashboard cracked which creates an extremely dangerous hazard should the airbag activate. The loss of integrity of the dashboard could create an explosion of dash material should the airbag activate in an accident

Tl* the contact owns a 2011 GMC Sierra 2500hd. The contact received notification of NHTSA campaign number: 16V381000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Parsons of antigo Chevrolet (515 amron ave, antigo, wi 54409, [phone]) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

Tl* Takata recall. The contact owns a 2011 GMC Sierra 2500. The contact received notification of NHTSA campaign number: 21V050000 (air bags) however, the part to do the recall repair was unavailable. The contact spoke to west point Buick GMC (16835 katy fwy, houston, tx 77094, [phone]) where it was confirmed that the part was yet not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Tl* Takata recall. The contact owns a 2011 GMC Sierra 2500. The contact received notification of NHTSA campaign number: 21V054000 (air bags) however, the part to do the recall repair was unavailable. Cappellino Buick GMC (5411 transit rd, buffalo, ny 14221, [phone]) was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My vehicle is under a recall but when we called the GMC dealership last year they denied that there was really a problem. They said that GMC felt like the airbags in my truck were fine and I should ignore the recall. I asked them for a remedy or a replacement vehicle since I was not going to ignore the recall. They laughed and told me a remedy was not available yet and they were not providing me with an alternate vehicle while they waited for one to be sent down from corporate. It has been two years since the recall and I feel we have waited long enough.

Related recalls

NHTSA investigations

Airbag complaints in other Sierra 2500 years