2014 Dodge Journey Airbag Problems

Mileage when the problem started

• Under 25k
  617%
• 25k–50k
  514%
• 50k–75k
  1029%
• 75k–100k
  514%
• 100k–150k
  823%
• 150k+
  13%

Owner reports

Selected complaints filed with NHTSA by 2014 Dodge Journey owners, lightly cleaned up (personal details are redacted by NHTSA).

None of the airbags in the car deployed when I was in a high-impact front-end collision traveling at 45 mph. I was wearing my seatbelt, but the airbags did not deploy. I did not have the added protection of the airbags, so my injuries were much more severe than they would have been if the airbags had deployed. I have 2, possibly 3 fractures in my neck and spine, 2 fractures to the ribs near the sternum, organ damage, necrosis and nerve damage to the right leg, severe whiplash and many more injuries. The insurance company inspected the car after the car accident, Pioneer Insurance Company. There were no warning lights on that would indicate a problem with the airbags. I had been driving that car for years and never had a problem with the airbags. To my knowledge, no one has ever been in an accident in this car that would require the use of the airbags. …

The contact owns a 2014 Dodge Journey. The contact stated that the air bag warning light would illuminate intermittently. The vehicle was taken to the dealer where it was diagnosed that the driver's side seat air bag and wiring harness failed and needed to be replaced. The vehicle was not repaired. The failure recurred. The manufacturer was notified of the failure and informed the contact that the Vin was not under recall. The contact mentioned NHTSA Campaign Number: 17V432000 (Air Bags) as a possible solution to the failure however, the Vin was not included. The failure mileage was approximately 58,000.

The contact owns a 2014 Dodge Journey. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the seat air bag needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 67,000.

We noticed the drivers side front headrest was fully extended and had come apart. To be clear, this happened while the car was parked, and there are no signs that our car was struck. There were no warning lights and no reason for it to occur. It had to be component failure. Upon inspection I saw a small piece of broken plastic inside the headrest and I couldn't reassemble it. It looks like a plastic component within the headrest failed and deployed the headrest like it would if there was an accident. Thank heavens this didn't happen while either of us were driving. I did some research and this is a common problem and a huge safety issue, causing drivers to be concussed and, of course, causing accidents. I looked for recalls and to my disbelief, there aren't any. No one has inspected our car but I'm more than happy to have someone look at it. …

A safety recall was made back on 9/7/2017 to Jack Wolf in Belvidere, Illinois in reference to the safety recall steering wheel wiring- The inspection stated they installed a wheel wiring and protection sleeve. The light has started to come back on and sound off and stays on. This should have been taken care of properly back on September 7, 2017 - I should not be having this problem again

I own a 2014 Dodge Journey... Only had it 6 months! I hit a deer (about 200 lbs/ husband said it would be a 10-12 point if it had antlers this time of year). I was running about 53-57 MPH, out the corner of my eye I saw the deer about to run out, grabbed the wheel with both hands and just held on. There was no time to do anything else, the roads were wet so I didn't hit the brakes hard (didn't want them to lock-up) but I did stay on them. Thankfully the deer was coming to the ground (already jumped) when I hit him, because if not he probably would have ended up in our windshield. I hit the deer square... His body caved the radiator in among other things! The airbags never came out! I understand sensors in cars and all that but regardless if you hit "someone or something" as hard as I hit that deer... The airbags should have certainly deployed. …

In an accident where front and back end of the car were hit. Airbags deployed. Manual says that knee airbag is just below steering column. Actual airbag deployed down by feet - directly in line with emergency brake pedal. Since drivers foot was on the brake, the airbag crushed the drivers foot against the brake pedal causing permanent damage to foot. Driver was going straight and in the process of stopping when hit in the rear causing driver to hit the car ahead. It was on a 4 lane city street. 4 cars involved in accident- all going straight at a light. 2 older cars with no airbags were able to drive away. They were the front cars. Dodge Journey was 3rd. Driver of Dodge Journey was the only injury. Getting ready for 3rd surgery. This accident has caused a permanent disability. Driver will never walk normally again...updated 09/26/17 ...updated 10/03/17 updated 7/19/18

Tl* the contact owns a 2014 Dodge Journey. While the contact's vehicle was at a complete stop, another vehicle driving 45 MPH crashed into the rear of the vehicle. The contact then crashed into the preceding vehicle. The contact sustained cervical neck injuries and a bump to the head. The contact also suffered from numbness in both arms and severe pain in both legs. The injuries required medical attention. A police report was filed. The air bags failed to deploy with the massive impact. The vehicle was towed to an independent mechanic. The manufacturer was not notified of the failure. The approximate failure mileage was 7,500.

Tl* the contact owned a 2014 Dodge Journey. While driving approximately 85 MPH, the steering wheel seized and the contact lost control of the vehicle. As a result, the vehicle rolled over four times and crashed into a pole. The air bags failed to deploy. The driver and front seat passenger sustained injuries that required medical attention. The rear passengers were ejected from the rear window and required medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was notified of the failure. The approximate failure mileage was 30,000....updated 12/30/15 updated 12/31/15.

Tl* the contact owned a 2014 Dodge Journey. While traveling at an unknown speed over a pothole, which caused the vehicle to lose power, shut off, and flip over more than five times. The contact mentioned that the air bags did not deploy. A police report was filed. The contact sustained a whiplash, a punctured lung, a bruised body, and a brain injury which required further medical attention. The passenger sustained whiplash and minor bruises to the body. The vehicle was not inspected or diagnosed. The vehicle was destroyed. The manufacturer was not notified of the failure. Updated 6/4/15

Related recalls

Airbag complaints in other Journey years