Which parts fail
Components named in complaints (struts, shocks, control arms, ball joints, springs).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2010 Cadillac SRX owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2010 Cadillac SRX. The contact stated while driving 35 MPH and making a right turn, she heard abnormal sounds coming from the rear end of the vehicle. The stability warning light illuminated. The contact stated she veered to the side of the road for 15 seconds per the Owner's Manual. The contact stated that as she drove the vehicle and was attempting to make a left turn, the failure reoccurred. The vehicle was taken to the dealer who diagnosed that the stability tract sensors and all four tires needed to be replaced. The contact stated that the vehicle was taken to an independent mechanic and the stability tract sensors were replaced. Then, the vehicle was taken to another independent mechanic and all four tires were replaced, however the failure persisted. …
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would sway from side to side with the service engine warning light illuminated. The contact also stated that an abnormal grinding sound would emit from the axle. Additionally, excessive force was needed to steer the vehicle. The contact had taken the vehicle to an independent mechanic who replaced the driveshaft; however, the power steering failure persisted without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact then took the vehicle to a dealer where she was then referred to another dealer; however, the contact received no response from the second dealer. The manufacturer had been notified of the failure. …
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, the vehicle would independently decelerate with the stabilitrak warning light illuminated. The contact pulled over and restarted the vehicle to resume normal driving. The contact then received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension). The dealer was notified of the failure and acknowledged the recall; however, the part for the recall repair was not available. The contact was then given the option to have a diagnostic test performed on the vehicle which she declined. The manufacturer was also notified of the failure and offered to assist her with the failure. The contact was informed that she would receive a callback. The contact had yet to receive a callback from the manufacturer. …
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at an undisclosed speed, there was an abnormal noise detected. The electronic stability and traction control warning lights were illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact called another local dealer, Chevrolet Center Inc (101 Cypress Gardens Blvd, Winter Haven, FL 33880, [phone]) who also confirmed that parts were not available The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 141,000. Parts distribution disconnect.
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding noise detected. The stabilitrak and ABS warning lights were illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not available and referred the contact to the manufacturer. The contact called another local dealer Bill Gatton Chevrolet (1000 W. State St, Bristol, TN 37620, [phone]) and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The failure mileage was 147,522. VIN tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact stated that soon after start-up, the "service stabilitrak" warning light would illuminate on the instrument panel. After the first warning message, a second warning message would state "service stabilitrak, reducing power," as the vehicle would begin to stall. The contact would restart the vehicle a few minutes after failure to resume normal driving. The contact then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The dealer and the manufacturer had been notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 210,000. VIN tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, additional brake pedal travel was required to stop the vehicle. The contact stated that the traction control and service stabilitrak warning messages were displayed on the instrument panel and the steering wheel became firm. The contact restarted the vehicle to resume normal driving operation. The contact then received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The dealer was not notified of the failure. The manufacturer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was 144,464. Vin tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact was unsure whether she had experienced a failure related to the recall. The contact also stated that while driving approximately 45-50 MPH, the check engine warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 115,000. Parts distribution disconnect.
The contact owns a 2010 Cadillac SRX. The contact stated that both adjustable rear toe links were previously replaced with non-adjustable toe links under NHTSA Campaign Number: 14V571000 (Suspension); however, while driving at various speeds, the rear end of the vehicle felt unsteady and was vibrating. The vehicle was taken to the dealer who informed the contact that they could not align the vehicle due to the non-adjustable rear toe links. The contact stated that the failure had been reoccurring and had severely damaged the rear tires. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 145,000.
The contact owns a 2010 Cadillac SRX. The contact stated that the vehicle was recently taken to the dealer to be repaired under NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was repaired however, the failure occurred. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with several unknown warning lights illuminated. The contact stated that after opening the driver's side door an unknown module was reset, and the contact was able to drive for several miles before the vehicle stalled. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 105,000.
Related recalls
Suspension › Rear
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving.
Suspension › Rear
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge.
NHTSA investigations
Rear Toe Link Adjuster Separation
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle.
Suspension complaints in other SRX years
Frequently asked questions
How common are suspension problems on the 2010 Cadillac SRX?
NHTSA has 47 complaints about the suspension of the 2010 Cadillac SRX, 10% of the model year's 474 complaints. The component named most often is front › stabilizer bar (1 mentions).
Is there a recall for 2010 Cadillac SRX suspension problems?
Yes — NHTSA recall 21V-473 (rear, Jun 24, 2021); NHTSA recall 14V-571 (rear, Sep 19, 2014). Recall repairs are free at authorized dealers.
At what mileage do 2010 Cadillac SRX suspension problems start?
Half of the complaints with a recorded mileage happened before about 80,000 miles, and 12% before 25,000 miles.
Is it dangerous?
Owners linked 2 crashes, 0 fires and 2 injuries to suspension problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.