The problem
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
The risk
A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
The fix
Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Recall details
| NHTSA campaign | 21V-473 (21V473000) |
|---|---|
| Manufacturer number | N212340980 |
| Manufacturer | General Motors, LLC |
| Component | Suspension › Rear |
| Report date | June 24, 2021 |
| Owners notified | October 25, 2021 |
| Vehicles affected | 380,498 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the suspension
- 2010 Cadillac SRX suspension problems 47
- 2011 Cadillac SRX suspension problems 63
- 2012 Cadillac SRX suspension problems 42
- 2013 Cadillac SRX suspension problems 16
- 2014 Cadillac SRX suspension problems 19
- 2015 Cadillac SRX suspension problems 29
- 2016 Cadillac SRX suspension problems 16
- 2011 Saab 9-4X suspension problems 1
Frequently asked questions
Is the recall 21V-473 repair free?
Yes. Cadillac dealers will fix the problem at no cost: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 380,498 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Is it safe to drive?
No — the manufacturer says owners should not drive affected vehicles until the repair is done. Contact a dealer to arrange towing.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.