Mercedes-Benz C350 Airbag Problems

Airbag complaints by model year

Which parts fail

• Frontal › Driver clockspring/spiral cassette
  1

Components named in complaints (front, side and curtain air bags, sensors and inflators).

Mileage when the problem started

• Under 25k
  26%
• 25k–50k
  618%
• 50k–75k
  1339%
• 75k–100k
  824%
• 100k–150k
  26%
• 150k+
  26%

What owners report

Tl* the contact owns a 2015 Mercedes-Benz C350. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of delray (1001 linton blvd, delray beach, fl 33444, [phone]) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was unknown.

Tl* Takata recall the contact owns a 2015 Mercedes-Benz C350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. The dealer was not made aware of issue. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Mercedes-Benz C350. The contact stated that while attempting to start the vehicle, the air bag and the driver's side air bag malfunction service required warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was determined that the air bags needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and declined to cover the cost of the repair. The approximate failure mileage was 64,000.

Steering wheel spring grounding problem can accidentally deploy airbag. Recalled in oct 2017 but I'm told parts will not be available until May 2018. This is an unreasonably long time. I went to trade-in this car to purchase a new one and was told that no dealer can sell a car with a pending safety recall except "as is" through an auto auction, which lowers the value of my car by over $2,000 versus a normal dealer trade. How do I recover this loss without suing Mercedes? Are there any government remedies other than private lawsuit?

Tl* the contact owns a 2013 Mercedes-Benz C350. The contact received a recall notification for NHTSA campaign number: 18V043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact mentioned that air bag warning indicator illuminated and the front passenger turn signal light failed to illuminate. The vehicle was taken to flagship motorcars of lynnfield (385 broadway, rte. 1, lynnfield, ma 01940) and was informed that the part was not available for the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 64,000. VIN tool confirms parts not available.

Tl* the contact owns a 2013 Mercedes-Benz C350. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received several months ago. The dealer (Mercedes-Benz of long beach, 2300 e spring st, signal hill, ca 90755) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

Takata recall (#17V017) - my issue with this recall is the unacceptable timeliness in making the necessary repair. In January 2017, I was notified via a recall letter from Mercedes that my car's front passenger-side air bag was affected by the Takata inflator recall and I would be notified when a repair was available. To date (April 2019), this has not been remedied by Mercedes and currently, per their website, there is no timeline on when this repair can be made. This is unacceptable in terms of the timeliness of completing this repair given the serious (and potentially deadly) nature of the flaw with the Takata inflators should the air bag deploy. …

Takata recall. I received the racall notice feb.2017 with notification of further notice once parts are available. First of let me address that this is a huge safety concern and it is almost 2 years ago since first notice. Second of all I am trying to sell my car but do not receive the value I should receive due to the open safety recall. My hands are tight at this point and it can't be right to lose in value of the car due to an outstanding safety call which can't be addressed at this point. What are the next steps in order to solve this problem, especially the safety of my my life and the passengers life. Who comes up with the difference in value due to not being able to repair in a timely matter. I believe almost 2 years is plenty of time to solve the issue. Regards

Related recalls (9)

NHTSA investigations