Mercedes-Benz C300 Airbag Problems

Airbag complaints by model year

Which parts fail

• Frontal › Driver clockspring/spiral cassette
  4
• Frontal › Passenger side › Inflator module
  2
• Sensor › Occupant classification › Front passenger
  2
• Sensor › Occupant classification
  2
• Air bag/restraint control module
  1
• SRS malfunction warning lamp/light
  1
• Frontal
  1

Components named in complaints (front, side and curtain air bags, sensors and inflators).

Mileage when the problem started

• Under 25k
  3313%
• 25k–50k
  4617%
• 50k–75k
  6826%
• 75k–100k
  5822%
• 100k–150k
  5019%
• 150k+
  83%

What owners report

While driving in a curved onramp connecting from one street to another the vehicle experienced a complete loss of steering ability which resulted in the vehicle continuing to move straight, off the pavement, and into a wall. The vehicle bounced off of the wall and loss of steering ability continued and the vehicle could not be controlled, crossed the road, went over a guardrail, and down an embankment until it came to a stop (approx 100ft). The vehicle engine never turned off until it came to a stop at which point the vehicle was manually turned off. No airbags deployed. There were no warning lights or signals of failing components prior to the loss of steering. An initial review by the body shop states that the vehicle is a total loss. The vehicle has been meticulously dealer maintained since the time of delivery as a new vehicle. …

Tl* the contact owns a 2018 Mercedes-Benz c300w. The contact stated that the vehicle was repaired per NHTSA campaign number: 18V838000 (air bags) by Mercedes-Benz of arcadia (101 n santa anita ave, arcadia, ca 91006, [phone]). However, the air bag warning indicator illuminated after the repair. The dealer was made aware of the failure. The vehicle was not repaired a second time. The manufacturer was made aware of the failure. The failure mileage was 10,000.

The contact owns a 2017 Mercedes Benz C300. The contact stated while driving at a slow speed in traffic, another vehicle rear-ended and caused her to crash into the vehicle in front. The air bags did not deploy. The contact sustained injuries to the back of her head, her left shoulder, right wrist, and right arm along with chest pains and facial contusion. The contact sought medical attention at an emergency room. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to her residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 57,000.

The contact owns a 2017 Mercedes Benz C300. The contact stated that while making a left turn at 40 MPH, another vehicle crashed into the front passenger side of the vehicle. The air bags did not deploy upon impact and the seat belt also failed to restrain the contact during the crash. Due to both failures, the contact's head and chest hit the steering wheel. The contact was taken to the hospital by ambulance and given an X-ray exam. The contact was treated for lacerations to the forehead and suffered pain to the head, neck, back, and chest. The whereabouts of the other driver were unknown. A police report was filed. The vehicle was initially towed to an independent mechanic and later back to the contact's home where it remained in the contact's possession. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

I bought a car that had an light accident and turns out to be missing the collision sensor in addition to bad battery that i had to change and had issues with recoding the airbags which are not working now.

Tl* the contact owns a 2016 Mercedes Benz C300. The contact stated that while parked in a parking lot and inside of the vehicle, another vehicle rear ended the vehicle at 60 MPH causing the contact to crash into the parking curb and the vehicle that was parked in front which resulted in that vehicle deemed destroyed. None of the air bags deployed. The police was present and a report was issued number: 7whq039tm7nw was filed. The contact was transported to the hospital by ambulance and treated for a fractured right wrist and a fractured left clavicle, head injuries, and neck injuries. The vehicle was towed to an impound lot. The vehicle was not taken to the dealer for a diagnostic testing. The manufacturer was notified of the failure and mentioned that they would have someone inspect the vehicle. The vehicle was not repaired. The approximate failure mileage was 30,000.

The contact owns a 2015 Mercedes-Benz C300. The contact stated while starting the vehicle, the front driver's side air bag warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 16V081000 (Air Bags) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 50,000.

Air bags did not deploy on car accident and also traction control was not working, steering wheel will go to the side when driving under 40 MPH which is dangerous and car will slide when driving on puddle of water whenever it rained.

Related recalls (9)

NHTSA investigations