2014 Mercedes-Benz C300 Airbag Problems

Which parts fail

• Frontal › Driver clockspring/spiral cassette
  1

Components named in complaints (front, side and curtain air bags, sensors and inflators).

Mileage when the problem started

• Under 25k
  229%
• 25k–50k
  571%
• 50k–75k
  00%
• 75k–100k
  00%
• 100k–150k
  00%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2014 Mercedes-Benz C300 owners, lightly cleaned up (personal details are redacted by NHTSA).

While I was driving my car the driver side airbag abruptly deployed. The airbag inadvertently deployed; the car did not crash into anything to cause the airbag to deploy. When the airbag erupted it caused injury to my head, face, hand, arm and wrist. I believe the airbag is defective because I have lacerations on my face possibly due to sharp objects ejecting from the airbag and the impact as well as excessive smoke and fumes emitted after the fact. I believe there might be a manufacturing defect in the airbag because it seemed as if it exploded with excessive force causing harm to myself as well as inadvertent eruption. There have been some recalls issued on the motor vehicle and I did take the vehicle to the Mercedes car dealership to get all of the recalls repaired, however this incident occurred after the repairs were made at the dealership.

I received a notice several years ago for the airbag to be replaced due to a recall. Mercedes-Benz has not been able to remedy this issue for years. I have called for several years, but the Mercedes dealer near me continues to state that the airbag part is not available. I called Mercedes hotline [phone]) a month ago to report the issue. No one answered so I left a voicemail. I received no contact from them. I called last week 3 times in a row and finally someone answered. I opened a claim with them for the escalation team. They said I would receive a response in 48 hours. I received no response.

Takata recall. The contact owns a 2014 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 19V010000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I purchased my vehicle from the Mercedes Benz Dealership and received a recall letter in the mail stating that driver side deployment may occur. After receiving notice I brought the car to the dealership to get the recall repaired. I've been driving around with a false sense of security believing that this issue was repaired. However, recently, while I was driving the driver side airbag unexpectedly and abruptly deployed and injured me. This is a major safety concern and car owners should be notified and made aware that the issue can still occur after the recall was repaired. I contacted Mercedes Benz and they did not issue any additional notices to inform customers of possible recall issue reoccurring due to manufacturer defects even after the repair was made. …

While in motion (driving) another driver turned in front of me, causing me to t-bone her (police report with description attached). I slammed on brakes to to lessen the unavoidable impact. I estimate my speed at 30-35 MPH. My airbags failed to deploy. My car was totaled, as was the other driver I hit. I had 2 spiral metacarpal fractures in my left hand from hitting the steering wheel that required surgical placement of two plates and 12 screws, and my knees hit the dash board, my right hip bruised from seatbelt,I sprained neck and back and partially torn left rotator cuff. All of the other drivers airbags deployed, and she walked away from the accident. Not one of my airbags deployed.I was taken to the emergency room via ambulance from the scene. My left pant leg was cut by paramedics to see my knee that had obvious bruising and swelling. …

Takata recall - I received notification in October 2017 tk holdings inc.'s chapter 11 bankruptcy. This was the first notification that I received that my 2014 Mercedes C300 had a recall. The manufacturer and dealer never provided one. I looked up on-line regarding the recall and discovered my car is affected. I had scheduled services at the denver Mercedes dealership on 12/28/17 and took in the documentation I had received/discovered on-line and asked my service rep about it. He told me that I needed to go on-line and register. That was it. If my car has been recalled for a safety reason I certainly deserve more of an explanation than being told to go register on-line. When will the defect be rectified and when will the manufacturer/dealer correct the defect so that I am not in danger?

Tl* the contact owns a 2014 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 17V627000 (steering). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a month ago. The dealer (ray catena of union, 2585 us-22, union, nj 07083, [phone]) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The VIN was unknown. The failure mileage was 27,000. VIN tool confirms parts not available.

Tl* the contact owns a 2014 Mercedes-Benz C300. While the contact's son was driving 40 MPH, another vehicle crashed into the front end of the contact's vehicle. The air bags failed to deploy. There were no injuries sustained. A police report was filed. The vehicle was towed to a tow lot. The contact called an unknown dealer to notify them about the air bag failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact received notification of NHTSA campaign number: 19V010000 (air bags), but the part was not available for the repair. The failure mileage was not provided. Parts distribution disconnect.

Tl* the contact owns a 2014 Mercedes-Benz C300. The contact took the vehicle to Mercedes-Benz of cherry hill (2151 nj-70, cherry hill, nj 08002, [phone]) and was informed that the vehicle could not be repaired per NHTSA campaign number: 17V627000 (air bags) because the SRS warning indicator was illuminated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 41,000.

Takata recall. Consumers have been in a waiting period for a tragedy to happen with the SRS . When will a solution be provided by the manufacturer and available to consumers? I do not want anything to happen to me or my family members because of a slow or no response in solving this SRS problem. I do not need the money, but I do want to keep my health and life!!

Related recalls

NHTSA investigations

Airbag complaints in other C300 years