Collision Avoidance complaints by model year
Which parts fail
Components named in complaints (automatic emergency braking, adaptive cruise, lane keeping, backup camera).
Mileage when the problem started
What owners report
Hit a deer. Airbag did not deploy or emergency braking system didn't come on. Police took pictures of car. The car is at the repair shop now. Insurance company hasn't stated if it will be totaled. There were no other problems prior to incident.
When pulling out of a parking spot all of collision responses started to flash. This included front collision, side collision and rear collision. The power steering no longer worked. I bought the car new in 11/05/2025. I only have 1,311 miles on the car. I did have an oil change done by the dealer about a week prior and the report showed no problems. I am now very concerned about driving it even after the car would be repaired. I will say that KIA America arranged for the tow back to the dealership and I was given a loaner car to use. I honestly feel this is a safety hazard. Regards, [redacted]
This 2024 Kia soul, 2 issues 1. the instrument cluster does not show, when turning the vehicle on the instrument cluster is blank, meaning I cannot see the speed limit, how much fuel or use any adaptive features, braking, lane departure, cruise control, etc ****this creates a dangerous situation and I do not believe the car is safe to drive**** I see there is a recall for this issue on 2023 models Kia 23V298000 Kia SC270 2. Intermittent window issues with the automatic windows, when opening from the driver side the windows will not come back up, have to pull over and turn vehicle on and off and /or try to close the windows from each door individually I called to report this to Kia at [redacted] and asked them to repair both and they were not much help, I asked this be reported and am not confident the person will actually do so They did tell me there were issues already noted which I …
shortly after purchasing the car (06/2024) while driving (regardless of the weather or temperature, whether it's day, night, hot, cold, etc) all of my dash warning lights come on, complete ADAS system malfunction. it shows a code for my front camera through the kia connect app and says it's chasis related. i have taken my car in multiple times for this and i still leave with it the same day hours later. despite being told that both recommendations from my last service appointment had already been done, this is what i am left with. even after being involved in a front end collision, none of my safety features (that have never not been on) never came into play, emergency braking never happened. attaching most recent, first time addressing this issue was in august.
The contact owned a 2023 Kia Soul. The contact stated that while driving 30 MPH, the lane assist feature malfunctioned and the steering wheel inadvertently turned sharply to the left and seized. As a result, the vehicle crashed into trees and rolled down the hill. The contact was removed from the vehicle. The contact sustained injury laceration to both hands and knuckles, reinjured right hip, bruised spinal cord, strained shoulder, neck, and injury to the left knee that required medical attention. A police report was filed. The vehicle was towed to a tow lot. The vehicle had not yet been diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. The manufacturer was notified of the failure and the contact was informed that someone will reach out to him but no response. The contact. The failure mileage was approximately 17,000.
The contact owns a 2023 Kia Soul. The contact stated that the battery discharge and Auto START/STOP warning lights were illuminated. The vehicle was included in NHTSA Campaign Number: 23V531000 (Power Train), for which the dealer replaced the electric oil pump controller as the remedy. After the repair, the cruise control was unintendedly activated. The Lane Keep Assist feature was intermittently activated independently. While refueling, the fuel gauge was half full and took approximately 30-40 minutes before quickly displaying a full tank. The dealer was contacted and confirmed that the recall repair was completed; however, the vehicle was not taken back to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure and referred the contact back to the dealer. The failure mileage was approximately 33,000.
When applying brakes over bumps the car sounds as if the brakes are locking up. When putting are in reverse and it uses the Automatic Emergency Braking aggressively too early. I have already paid to replace the window motors due to all windows not working when using the button on drivers side buttons, since replacing those motors the vehicle STILL continues to have electrical malfunctions when rolling windows down they won't roll up.
I received a letter stating that there is a major increase in contacts focus on certain Kia and Hyundai cars, including my car that is registered in New York State. It also is televising me that I can receive advice of tools, available free of charge to help my car from getting stolen.
Frequently asked questions
Which Kia Soul years have collision avoidance problems?
By NHTSA complaints, the 2023 (11), 2020 (6), 2021 (6) and 2024 (6) model years. Collision Avoidance complaints make up 20% of all complaints for the 2023.
Is there a recall for Kia Soul collision avoidance problems?
No. NHTSA lists no driver assistance recall for any Kia Soul model year. A widespread problem may still be covered by an extended warranty or a manufacturer service bulletin, so ask a dealer.
At what mileage do Kia Soul collision avoidance problems start?
Across all years, half of the complaints with a recorded mileage happened before about 65,000 miles; 55% happened before 50,000 miles.
What part fails most often?
Owners most often name the warnings (24 mentions), followed by the automatic emergency braking (13).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.