Electrical complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2024 | 9 | 30% | — |
| 2023 | 14 | 26% | 45,000 miles |
| 2022 | 10 | 11% | 4,000 miles |
| 2021 | 15 | 6% | 20,000 miles |
| 2020 | 28 | 7% | 22,000 miles |
| 2019 | 14 | 10% | 33,000 miles |
| 2018 | 19 | 9% | 59,000 miles |
| 2017 | 19 | 7% | 20,000 miles |
| 2016 | 56 | 7% | 66,000 miles |
| 2015 | 75 | 8% | 65,000 miles |
| 2014 | 98 | 11% | 70,000 miles |
| 2013 | 71 | 11% | 64,000 miles |
| 2012 | 38 | 7% | 68,000 miles |
| 2011 | 30 | 15% | 75,000 miles |
| 2010 | 24 | 18% | 65,000 miles |
Which parts fail
Components named in complaints (battery, alternator, wiring, ignition, instrument cluster, infotainment).
Mileage when the problem started
What owners report
This 2024 Kia soul, 2 issues 1. the instrument cluster does not show, when turning the vehicle on the instrument cluster is blank, meaning I cannot see the speed limit, how much fuel or use any adaptive features, braking, lane departure, cruise control, etc ****this creates a dangerous situation and I do not believe the car is safe to drive**** I see there is a recall for this issue on 2023 models Kia 23V298000 Kia SC270 2. Intermittent window issues with the automatic windows, when opening from the driver side the windows will not come back up, have to pull over and turn vehicle on and off and /or try to close the windows from each door individually I called to report this to Kia at [redacted] and asked them to repair both and they were not much help, I asked this be reported and am not confident the person will actually do so They did tell me there were issues already noted which I …
On 12/30/2024 my wife was returning home when all of the instrument lights went out. She stopped to make attemps to get the lights to come on but nothing worked. She had to drive home with no instruments for speed, directions, service, etc. When she got home ( very upset ) she only wanted to know why e new car with only 1400 miles would have this problem. I checked all the obvious cause for this condition but I could not find anything obviuos such as blown fuse, etc. Searching on line I found this was a common problem and people said a temporary fix was to disconnect the battery and retighten. This did work for the time but soon it did the same thing on New Years Eve and after supper we had to drive home with no dash lights. On 01/04/2025 the lights were out and error messages kept appearing. …
Before the accident which my car was totaled, I would take it in with issues. Electrical lights coming on the car would stop .my transmission locking up . I would tell them that there was something wrong with the car . I had videos to show pannel lights coming on at 70 on freeway and car locking up and would just stop . That's what happened to son driving. My car was totaled. Why should I loose and now I don't have a vehicle .
The contact owns a 2023 Kia Soul. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The instrument panel went blank while operating the vehicle. The vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000.
The contact owns a 2022 Kia Soul. The contact stated that the month that the vehicle was purchased, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The contact was unable to coast to the side of the road. The ABS, traction control, Forward Collision Avoidance, and System Check warning lights were illuminated. The vehicle was towed to the dealer; however, no cause for the failure was found. The failure was progressively worsened. The contact stated that several unknown warning lights illuminate every seven miles of driving. The vehicle was taken back to the dealer; however, no cause for the failure was found. The failure was later diagnosed as a control area network failure. The vehicle was not repaired. The contact stated that the failure persisted. …
The contact owns a 2022 Kia Soul. The contact stated that while at a complete stop, the vehicle lost motive power. No warning light was illuminated. The contact shifted to park(P) and turned off the vehicle to correct the failure. The contact related the failure to the STOP/START feature. The vehicle was taken to the dealer; however, no failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.
We were going south on [redacted] about 25 mph intending to make a left turn onto [redacted] My wife said "slow down or you won't make the turn" to which I replied "I am trying but it won't slow down" As I applied the brakes to slow down to turn, instead the car started to speed up and I could not make the left turn. I continued down the road trying to slow down enough to attempt a left turn on to [redacted] But the car continued to go even faster, so I pumped the brakes trying to slow down and get the car to stop. Instead, the car kept speeding up faster. In seeing I was close to the end of the dead-end road I swerved to the right to avoid the parked Train cars at the end of the road only to crash into the corner of a building which stopped us. At which time I was rendered unconscious. …
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the vehicle unintendedly decelerated causing the contact to depress the accelerator pedal to continue driving. The contact stated that while stopped at a traffic light the vehicle stalled with the message "Auto STOP Off" and to shift to park to restart the vehicle. The contact stated that the check engine warning light, battery failure, and low oil light was illuminated. The dealer was contacted, and the vehicle remained with the dealer for a month and the contact was informed that the recall repair had been completed. …
Related recalls (2)
Electrical system › Instrument cluster/panel
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information when the vehicle is started.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
Electrical system › Wiring
Kia is recalling certain model year 2010 soul and model year 2011 sorento vehicles manufactured from September 7, 2009 through July 30, 2010. A limited number of wiring harnesses supplied by jci and used for the lighting in the Kia soul vehicle's advanced lighting speakers, located in the front door trim panels, and the Kia…
Remedy: Dealers will replace the wiring harnesses for the lights in the Kia soul vehicle's advanced lighting speakers, and the wiring harness for the Kia sorento vehicle's interior accent illumination.
NHTSA investigations
Non-crash Vehicle Fires
During this Preliminary Evaluation (PE), the Office of Defects Investigation (ODI) assessed the scope, frequency and potential safety-related consequences of non-crash vehicle fires caused by both engine failures and failures of other vehicle systems/components in model year (MY) 2011-2014 Kia Optima, MY 2011-2014 Kia Sorento and MY 2010-2015 Kia Soul vehicles equipped with Theta II, Gamma, Nu and Lambda II engines…
Non-crash Vehicle Fires
In a letter dated June 11, 2018, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a safety defect investigation into non-collision related fires on model year (MY) 2011-2014 Kia Optima and Sorento, and Hyundai Sonata and Santa Fe vehicles. In a letter dated July 24, 2018, CAS requested that MY 2010-2015 Kia Soul vehicles be added to the petition.
Frequently asked questions
Which Kia Soul years have electrical problems?
By NHTSA complaints, the 2014 (98), 2015 (75), 2013 (71), 2016 (56) and 2012 (38) model years. Electrical complaints make up 11% of all complaints for the 2014.
Is there a recall for Kia Soul electrical problems?
Yes — 2 recalls, including 23V-298 (instrument cluster/panel, Apr 26, 2023); 10V-388 (wiring, Aug 31, 2010). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Kia Soul electrical problems start?
Across all years, half of the complaints with a recorded mileage happened before about 63,000 miles; 38% happened before 50,000 miles.
What part fails most often?
Owners most often name the 12v/24v/48v battery (5 mentions), followed by the horn (4).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.