Most common 2020 Kia Soul problems
Share of the 387 complaints; one complaint can involve more than one system. "~" is the median mileage when the problem started.
Kia Soul complaints by model year
Best Soul years: 2010, 2011, 2025. Years to avoid: 2015, 2014, 2016, 2020, 2021. Compare all years →
2020 Kia Soul recalls (1)
Engine
Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.
Remedy: Kia will notify owners, and dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Kia will deploy Piston Ring Noise Sensing System (PNSS) software. The recall began June 11, 2021.
NHTSA defect investigations
Federal safety investigators have looked into a possible defect involving the 2020 Kia Soul:
Loss of Motive Power
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021.
What 2020 Kia Soul owners say
Engine & cooling all 251 →
The contact owns a 2020 Kia Soul. The contact stated that while driving at a very low speed, the vehicle's speed increased independently. No warning lights were illuminated. The contact stated that the failure occurred while the vehicle was being parked. The contact noticed an unusual sound, and the engine revved up. The contact stated that the vehicle was uncontrollable. The vehicle went across the street into the neighbor's yard. The vehicle crashed into the neighbor's rose bush and up onto the patio. The contact stated that the neighbor, who was seated on the patio, had been knocked out of the chair. In addition, the vehicle crashed into a wooden post. The neighbor was transported to the hospital by ambulance. A police report was filed; however, the information was unavailable. The neighbor's injuries were unknown. …
I was driving to work. 12 miles my oil leaked. A state trooper turned around when seeing flames and called the fire department and tow truck. I lost control of the car, nothing was working. I was only ever given one recall notice which I fixed 2 months after buying the car. The car also has issues with security. Only certain insurance companies will cover the car and their prices are higher. We took car to dealership . three months later I contact attorney general. The GM this started attacking us, denying anything happened etc. He should be fired for how he treats people. Reviews of their business show others have had issues. Kia corporate has always told us they r waiting on images yet this GM contacted them, told us to leave, and screamed he would charge us for every day it was on lot. So we had it towed the next day. Insured company will be doing their own I xpection. …
Transmission & drivetrain all 91 →
The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning while releasing the accelerator pedal. The vehicle restarted after each failure. The first dealer diagnosed the vehicle and retrieved DTC: P04100 (Camshaft Position Sensor A Circuit); however, the repair failed to fix the vehicle. The vehicle was taken to Hendrick Kia of Concord (7550 Hendrick Auto Plaza NW, Concord, NC 28027); and the technicians informed the contact that the vehicle was not properly repaired. The vehicle was returned to the first dealer, and the dealer failed to duplicate the failure. The dealer dismissed the contact's concern that the vehicle was consuming an excessive amount of engine oil. The contact was informed that adding one quart of oil per 1,000 miles was within normal operation of the vehicle. …
The contact owns a 2020 Kia Soul. The contact stated that the vehicle had shut off on several occasions while driving in traffic or while stopped at a stoplight. The contact stated that while the air conditioning was activated, the engine made an abnormally loud thumping sound before the vehicle shut off. The contact was able to restart the vehicle after shifting to park; however, the vehicle hesitated after restarting. The contact activated the hazard lights while the vehicle was off in traffic. The contact stated that there were no visible leaks, and no warning lights were illuminated during the failure. The message "Shift to Park and Restart Engine" was displayed and flashing. Upon investigation, the contact discovered that the failure might be related to NHTSA Campaign Number: 21V259000 (Engine). The contact sought assistance from an independent mechanic, who was unable to assist. …
Electrical system all 28 →
Appropriately April 2024, The engine service light came on at about 115,000 miles, followed by the 2020 Kia Soul X-line engine stopped running. I tried turning off the key and attempting to restart the car however it would start but for only a few seconds. After 5 or 6 tries to restart the car, I finally turned off the car, waited about 3 minutes and then restarted the car in as it continued to run. The check engine light remained on but I noticed that there was a drop in power when I tried to accelerate. Since then I have notice the engine check light go on and off several times. I recently brought my car in to have an oil change only to find out that there was no oil on the dipstick. I signed a form stating this and got the oil change completed. …
The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The automatic start warning light illuminated, and the engine seized. Additionally, the error message indicated that the automatic start feature was disabled; however, the contact stated that the automatic start feature was enabled. The contact stated that while attempting to start the vehicle, the vehicle failed to start. After several attempts, the vehicle started. The contact disabled the automatic start feature. The contact stated that while the vehicle was decelerating, the failure reoccurred. The vehicle was taken to the dealer; however, a diagnostic test was not performed. The contact stated that the diagnostic test was incomplete. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,924.
2020 Kia Soul engines & fuel economy
| Engine | Transmission | Drive | MPG city / hwy / combined | Range |
|---|---|---|---|---|
| Electric | Single-speed | FWD | 127 / 101 / 114 MPGe | 243 mi |
| 2.0L 4-cyl | CVT | FWD | 29 / 35 / 31 | — |
| 1.6L 4-cyl turbo | 7-speed dual-clutch | FWD | 27 / 32 / 29 | — |
| 2.0L 4-cyl | 6-speed manual | FWD | 25 / 31 / 27 | — |
EPA ratings. Class: Wagon.
Frequently asked questions
Is the 2020 Kia Soul a good car?
Based on 387 owner complaints filed with NHTSA, the 2020 Soul rates avoid: 2.2× as many complaints as a typical year of the Soul at the same age. It is one of the Soul years we suggest avoiding. Complaint counts don't account for sales volume or individual maintenance, so have any used car inspected before buying.
What is the most common problem with the 2020 Kia Soul?
The engine & cooling — 251 complaints, 65% of all complaints for this model year, most often about engine › crank/camshaft position sensor. Next are the transmission & drivetrain (91) and electrical system (28).
How many recalls does the 2020 Kia Soul have?
There is 1 recall for the 2020 Kia Soul, the most recent from April 13, 2021 (engine). Recall repairs are free at any authorized dealer — check whether yours has been done with the VIN recall check.
What are the best and worst years of the Kia Soul?
The best years by complaints, compared at the same age, are 2010, 2011 and 2025. Years to avoid or approach with caution: 2015, 2014, 2016, 2020 and 2021. See the full Kia Soul years comparison.
At what mileage do 2020 Kia Soul problems happen?
The median mileage reported in complaints is about 14,000 miles; 75% of problems with a recorded mileage started before 50,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.