Ford Mustang Door Lock & Latch Problems

Door Lock & Latch complaints by model year

Which parts fail

• Doors › Latch
  70
• Hood › Latch
  23
• Trunk lid › Lock
  4
• Trunk lid › Latch
  1
• Doors › Lock
  1

Components named in complaints (door latches, locks, hood and tailgate latches).

Mileage when the problem started

• Under 25k
  912%
• 25k–50k
  1824%
• 50k–75k
  2331%
• 75k–100k
  1216%
• 100k–150k
  912%
• 150k+
  34%

What owners report

The contact owns a 2019 Ford Mustang. The contact stated that while driving approximately 85 MPH, the passenger's side door ajar warning light illuminated, and the contact heard an audible chime. The contact stopped the vehicle and pushed on the door from inside the vehicle, and the door opened without using the door handle. The contact stated that failure had occurred three times. The contact became aware that the failure occurred after driving over a bump or pothole in the road. The contact stated that the power door locks were functioning with the key fob and while using the interior door lock button. The vehicle was taken to a local dealer, and the contact was informed that there was no recall or TSB related to the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 69,000.

The contact owns a 2019 Ford Mustang. The contact stated that the front passenger door failed. The contact stated while driving at various speeds the front passenger's door was unlatched independently. The contact received a warning on the instrument panel that the passenger's door was unlatched. The contact was able to move onto the road shoulder and secured the front passenger door latch. The contact stated that the failure recurred several times. The vehicle was taken to the dealer to have a diagnostic test performed. The manufacturer advised that the vehicle was not included in NHTSA Campaign 17V652000 (Latches/Locks/Linkage). The vehicle was not repaired. The approximate failure mileage was 35,000.

The contact owns a 2018 Ford Mustang. The contact stated that while driving at an undisclosed speed, the front passenger door opened independently. The contact stated that the failure had occurred about six times while he was driving. The contact stated that he contacted the dealer by phone and was advised that the program that covered the failure was 21N10 which had expired two days prior to his phone call. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.

The contact owns a 2018 Ford Mustang. The contact stated that on several occasions while driving at various speeds, the passenger's side door opened inadvertently. The contact also stated that on several occasions while driving at various speeds, she observed wind coming from the passenger's side door with the door alarm chime being audible. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Mustang. The contact stated while driving 60 MPH, the front driver's side door or the front passenger's side door was inadvertently unlatched. The door lock chime reminder engaged and the door lock warning light illuminated. The contact veered to the side of the road. The contact then opened the unlatched door and closed it again. The contact stated that the failure had been reoccurring on both the front driver's side and the front passenger's side doors. The contact notified an unknown Nissan dealer, who sold her the vehicle, of the failure. The Nissan dealer referred the contact to the Ford manufacturer. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall related to the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 45,000.

The contact owns a 2017 Ford Mustang. The contact stated that on four occasions while driving at various speeds, the driver's door swung open unintendedly. Additionally, the contact stated that when the vehicle was shifted into reverse, there was a blue screen displayed. The contact stated that the trunk would not open to allow the reverse camera to be repaired. The vehicle was taken to an independent mechanic where the diagnosis was unknown, and the mechanic stated that the trunk would not open to allow the reverse camera to be repaired. The vehicle was not repaired. The contact believed that the vehicle failure was associated with NHTSA Campaign Number: 22V082000 (Back Over Prevention). The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 140,000.

The contact owns a 2016 Ford Mustang. The contact stated that while driving 75 MPH with his daughter inside the vehicle, the driver's and passenger's side doors opened unexpectedly. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the contact declined to pay the cost for the diagnostic test. The vehicle was not repaired. The contact stated the failure had occurred approximately twelve times with the driver's side door. The manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. The approximate failure mileage was 108,787.

The contact owns a 2016 Ford Mustang. The contact stated while driving at various speeds, the driver's side door would unlock without warning. The contact stated that the door ajar warning light was illuminated. The vehicle was taken to a local mechanic but was not diagnosed or repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 80,000. It is both driver's side and passenger side door that would open not unlock. It would open into the second stage. Happens regularly and at different speeds on different road conditions.

Related recalls (3)

NHTSA investigations