The problem
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
The risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
The fix
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Recall details
| NHTSA campaign | 20V-177 (20V177000) |
|---|---|
| Manufacturer number | 20S15 |
| Manufacturer | Ford Motor Company |
| Component | Latches/locks/linkages › Doors › Latch |
| Report date | March 23, 2020 |
| Owners notified | September 21, 2020 |
| Vehicles affected | 288,110 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the locks & latches
- 2014 Ford Fiesta door lock & latch problems 30
- 2015 Ford Fiesta door lock & latch problems 6
- 2014 Ford Fusion door lock & latch problems 49
- 2015 Ford Fusion door lock & latch problems 9
- 2016 Ford Fusion door lock & latch problems 35
- 2014 Lincoln MKZ door lock & latch problems 4
- 2015 Lincoln MKZ door lock & latch problems 2
- 2016 Lincoln MKZ door lock & latch problems 2
Frequently asked questions
Is the recall 20V-177 repair free?
Yes. Ford dealers will fix the problem at no cost: Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 288,110 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.