Ford Recall 20V-331: Latches/locks/linkages – latch

Affected: 2013–2015 Ford C-Max, 2013–2015 Ford Escape, 2011–2014 Ford Fiesta and 6 more. Filed with NHTSA on June 8, 2020, covering about 2,147,323 vehicles.

The problem

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

The risk

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

The fix

Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

Recall details

NHTSA campaign20V-331 (20V331000)
Manufacturer number20S30
ManufacturerFord Motor Company
ComponentLatches/locks/linkages › Doors › Latch
Report dateJune 8, 2020
Owners notifiedJuly 27, 2020
Vehicles affected2,147,323
Initiated byNHTSA investigation

Vehicles covered

Owner complaints about the locks & latches

Frequently asked questions

Is the recall 20V-331 repair free?

Yes. Ford dealers will fix the problem at no cost: Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 2,147,323 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.