The problem
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
The risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
The fix
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Recall details
| NHTSA campaign | 16V-643 (16V643000) |
|---|---|
| Manufacturer number | 16S30 |
| Manufacturer | Ford Motor Company |
| Component | Latches/locks/linkages › Doors › Latch |
| Report date | September 6, 2016 |
| Owners notified | January 27, 2017 |
| Vehicles affected | 2,046,297 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the locks & latches
- 2013 Ford C-Max door lock & latch problems 2
- 2014 Ford C-Max door lock & latch problems 9
- 2013 Ford Escape door lock & latch problems 65
- 2014 Ford Escape door lock & latch problems 65
- 2015 Ford Escape door lock & latch problems 29
- 2012 Ford Focus door lock & latch problems 134
- 2013 Ford Focus door lock & latch problems 53
- 2014 Ford Focus door lock & latch problems 47
- 2015 Ford Focus door lock & latch problems 8
- 2015 Ford Mustang door lock & latch problems 21
- 2014 Ford Transit Connect door lock & latch problems 14
- 2015 Ford Transit Connect door lock & latch problems 10
Frequently asked questions
Is the recall 16V-643 repair free?
Yes. Ford dealers will fix the problem at no cost: Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 2,046,297 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.