2013 Ford Fiesta Door Lock & Latch Problems

Which parts fail

• Doors › Latch
  24

Components named in complaints (door latches, locks, hood and tailgate latches).

Mileage when the problem started

• Under 25k
  616%
• 25k–50k
  1232%
• 50k–75k
  719%
• 75k–100k
  822%
• 100k–150k
  38%
• 150k+
  13%

Owner reports

Selected complaints filed with NHTSA by 2013 Ford Fiesta owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2013 Ford Fiesta. The contact stated while making a left turn at the traffic light, with her grandchild in a car seat in the rear passenger seat, the rear passenger's side door opened inadvertently. The contact stopped in the middle of the road. A bystander attempted to close the rear passenger's side door; however, the door failed to closed. The bystander was able to keep the door closed by using a cord. The contact moved her grandchild to the rear middle seat. The contact also stated that while driving on another occasion, the front driver's side and front passenger's side doors inadvertently opened. Additionally, the contact stated while driving on a slight incline, the vehicle inadvertently rolled back. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact depressed the brake pedal, but the failed to respond. …

The contact owns a 2013 Ford Fiesta. The contact stated that while driving approximately 40-45 MPH, the driver's door unintendedly opened. The contact immediately pulled over to attempt to close the door; however, the door failed to close. The contact used a rope to keep the door closed with the rear passenger's door on the driver's side door. The vehicle was previously included in NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages), and the vehicle was inspected and determined that there was no failure with the doors. The vehicle was not repaired at that time, and the recall was closed. The vehicle was taken to the dealer who diagnosed that the door latch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The failure mileage was approximately 78,000.

The contact owns a 2013 Ford Fiesta. The contact received the recall notification letter for NHTSA Campaign Number: 20V331000 (latches, locks, and linkages). The contact stated that the passenger-side door opened while driving at 30-35 MPH. While her daughter was driving, the passenger side rear door came ajar. No warning lights were illuminated. The vehicle was taken to the local dealer, who was able to inspect and confirm the failure. The repair was approved then denied. The vehicle had not been repaired. The manufacturer was contacted, who referred her to another dealer. The approximate failure mileage was 88,000.

Tl* the contact owns a 2013 Ford Fiesta. Upon driving out of a parking space, the contact noticed that the door ajar indicator illuminated on the instrument panel. The contact shifted the vehicle into park, exited the vehicle, and checked the front passenger door by opening and closing it; however, the door failed to latch. The contact had to tie the door shut with a plastic strap like material. The contact drove to marshall Ford (1075 w terra ln, o'fallon, mo 63366 [phone]) where it was diagnosed with a failed door latch. The contact was informed that he would have to pay for the repairs since the vehicle was serviced per NHTSA campaign number: 15V246000 (latches/locks/linkages). The contact mentioned that he experienced a failure with the rear passenger door in September of 2016, where it failed to latch. …

Tl* the contact owns a 2013 Ford Fiesta. The contact stated that the rear driver door failed to close. The contact had a bungee cord attached to the door to keep it shut. Also, the door ajar warning indicator illuminated. The vehicle was taken to springfield Ford Lincoln (50 baltimore pike, springfield, pa 19064, [phone]), but was diagnosed or repaired. The manufacturer was contacted and provided case number: cas-[[redacted] and [redacted]], but did not assist. The contact stated that the failure was similar to the failure listed in NHTSA campaign number: 15V246000 (latches/locks/linkages). The failure mileage was 65,000. ('parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 U.S.c. 552(b)(6).')

Tl* the contact owns a 2013 Ford Fiesta. The contact stated that the vehicle was repaired per NHTSA campaign number: 15V246000 (latches/locks/linkages). After the repair, while driving 45 MPH, the rear passenger side door opened independently and could not be closed. The vehicle was taken to a dealer where it was diagnosed that the door latch failed and needed to be replaced. The vehicle was repaired, but the failure recurred and the front passenger side door opened independently as well. The vehicle was again taken to the dealer where the dealer stated that the contact would have to pay out of pocket as the recall repair had already been completed. The vehicle was not repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 82,000.

Tl* the contact owns a 2013 Ford Fiesta. While driving 5 MPH, the rear driver side door opened independently without warning and emitted a loud noise. The door failed to close. The vehicle was merged to the side of the road, where the door was eventually closed with the help of a stranger. The vehicle was towed to the dealer. The contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages) prior to the failure. The dealer stated that a special recall line needed to be reached for the recall repair parts. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 46,400. Ma 10/8 the consumer stated the vehicle was repaired. Updated 10/15/15

Tl* the contact owns a 2013 Ford Fiesta. The contact stated that the door latch malfunctioned after opening and closing the vehicle door. The contact was able to tie the door closed and drive the vehicle to the dealer. The technician confirmed that the malfunction was part of a recall; however, only one door could be repaired. The contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 11,000.

Tl* the contact owns a 2013 Ford Fiesta. The contact stated that while driving 65 MPH, the driver's side rear door opened independently. The contact stated the door was secured using bungee cords. The vehicle was taken to san tan Ford located at 1429 e motorplex loop, gilbert, az 85297, [phone], to be diagnosed. The contact was informed that an unknown part needed to be replaced to have the door latch operate as designed. The vehicle was repaired. The contact stated that the passenger's side rear door also experienced a similar failure and was also repaired. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.

I unlocked the doors with the auto lock on the key. Then, I put something in the back seat. When I closed the door, it bounced back open. I tried several things to get it to reset including everything mentioned in the owner's manual, but it would not latch. I looked at the latch on the driver's door to see how they were different and pushed the mechanism back . Then it stuck in the locked position and that door wouldn't shut. I again tried turning the car and the auto-lock system off and on, but nothing would affect those two doors. I finally had to have my car towed because I couldn't drive it home with two doors that wouldn't latch.

Related recalls

NHTSA investigations

Door Lock & Latch complaints in other Fiesta years