The problem
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
The risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
The fix
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Recall details
| NHTSA campaign | 15V-246 (15V246000) |
|---|---|
| Manufacturer number | 15S16 |
| Manufacturer | Ford Motor Company |
| Component | Latches/locks/linkages › Doors › Latch |
| Report date | April 24, 2015 |
| Owners notified | December 18, 2015 |
| Vehicles affected | 456,440 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the locks & latches
- 2011 Ford Fiesta door lock & latch problems 41
- 2012 Ford Fiesta door lock & latch problems 57
- 2013 Ford Fiesta door lock & latch problems 47
- 2014 Ford Fiesta door lock & latch problems 30
- 2013 Ford Fusion door lock & latch problems 85
- 2014 Ford Fusion door lock & latch problems 49
- 2013 Lincoln MKZ door lock & latch problems 8
- 2014 Lincoln MKZ door lock & latch problems 4
Frequently asked questions
Is the recall 15V-246 repair free?
Yes. Ford dealers will fix the problem at no cost: Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 456,440 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.