2011 Toyota RAV4 Seat Belt Problems

Mileage when the problem started

• Under 25k
  117%
• 25k–50k
  117%
• 50k–75k
  233%
• 75k–100k
  00%
• 100k–150k
  117%
• 150k+
  117%

Owner reports

Selected complaints filed with NHTSA by 2011 Toyota RAV4 owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact's sister owns a 2011 Toyota Rav4. The contact stated while the vehicle was at the dealer for a service appointment, the dealer performed the recall repair of NHTSA Campaign Number: 16V096000(Seat Belts); however, after the recall repair, the seat belts became inoperable. The dealer was made aware of the failure and informed the contact that a diagnostic fee was required. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to take the vehicle back to the dealer. The failure mileage was 120,000.

Driver's side rear passenger seat belt keeps getting jammed in the intake storage and hard to nearly impossible to engage. Had it fixed a few times but passengers continue to have difficulty pulling the seat belt from its storage position.

We received safety recall notices NHTSA 16v-096 and 15v-577 stating we will be notified when a remedy is available. I have contacted the local dealership and was told I would be contacted when the parts came in (they had to be ordered). I have contacted the Toyota customer service center who said that would check into the matter as too much time has elapsed in this repair process and they would also contact me. Neither the dealer or corporate has followed trough with the repair parts or repairs. I still cannot get the recalled repairs completed. I don't trust corporate Toyota or their dealership in their handling of these recalls. I demand that nhysa investigate and report to me their findings.

Tl* the contact owns a 2011 Toyota RAV4. The contact stated that during rain weather conditions, the radio failed to function. The contact received notification of NHTSA campaign number: 15V577000 (visibility/wipes) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacture was made aware of the failure. The approximate failure mileage was 40,000. VIN tool confirms parts not available. Updated 04/20/16 the consumer stated the seat belts in the rear, did not function properly and a recall had been issued due to them being unsafe. Updated 04/28/16.

Tl* the contact owns a 2011 Toyota RAV4. While driving, the passenger side air bag indicator failed to illuminate while the passenger seat was occupied. In addition, the seat belt indicator illuminated while the passenger side seat belt was buckled. The vehicle was taken to lugoff Toyota (878 us-1, lugoff, sc 29078) where it was diagnosed that the seat occupant computer needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 72,000.

Tl* the contact owns a 2011 Toyota RAV4. On several occasions, the rear seat belt seized. The contact also stated that the front passenger side air bag warning indicator illuminated while a passenger was seated in the front passenger seat. The vehicle was not diagnosed or repaired. The vehicle was included in NHTSA campaign number: 16V096000 (seat belts). The manufacturer was not made aware of the failure. The approximate failure mileage was 54,000.

Airbag light has been on entire ownership along with seatbelt light flashing for passenger seatbelt. Whether buckled or unbuckled. Or even when nobody is in the front passenger seat. Constant issue whether stationary, in motion, and on highways/city streets.

Tl* the contact owns a 2011 Toyota RAV4. The contact was made aware of a recall for NHTSA campaign number: 16V096000 (seat belts), but did not receive a notification from the manufacturer. The dealer was contacted on April 6, 2016 to check for any recalls. The contact was informed that the vehicle was included in the recall, but the parts were not yet available to receive the repair. The dealer stated that the contact would need to wait for the second notification letter and was uncertain of when the vehicle would be repaired. The contact had a child passenger who would need to use the rear drivers side seat belt and the rear passenger side seat belt. The contact was informed by the manufacturer to use the center seat belt until the remedy and part was supplied to the dealer, which was unacceptable to the contact. The contact had not experienced a failure. …

Herb chambers Toyota of boston 32 brighton avenue, boston, ma 02134 [phone] refuses to schedule an appointment to remedy this recall notice. I called to request it and they transferred me to sales. As soon as I said I was not interested in purchasing a new vehicle and said I wanted to schedule service for a recall remedy, they disconnected me. When I called back, I had to describe and re-describe the problem over and over and they kept transferring me around to various departments, stating they they were unable to figure out how to schedule the recall remedy service. They kept insisting on transferring me to sales, where again they tried to sell me a new vehicle and disconnected me when I said I was not interested in purchasing a new vehicle.

I received a letter saying that I had a recall on the rear outward seat belt. I called on 7/25/16 and they told me that they didn't have a remedy to the problem. I told the rep that the letter sounded like they had a solution "dealer will install plastic covers over the metal seat frame." the rep informed me that although a solution was found, they didn't have the part. I called on 8/10/16 and they told me that the parts are not in. I called on 10/6/16..same thing...parts are not in. Not sure why it takes 3 months to get this part. I think my car also has an issue with the wiper motor and I never heard back regarding that either.

Related recalls

Seat Belt complaints in other RAV4 years