Mercedes-Benz Recall 21V-197: Structure – roof and pillars

Affected: 2017–2020 Mercedes-Benz AMG C43, 2015–2019 Mercedes-Benz AMG C63, 2014–2018 Mercedes-Benz AMG CLA45 and 19 more. Filed with NHTSA on March 19, 2021, covering about 15,096 vehicles.

The problem

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

The risk

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

The fix

Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Recall details

NHTSA campaign21V-197 (21V197000)
Manufacturer number2021070010
ManufacturerMercedes-Benz USA, LLC
ComponentStructure › Body › Roof and pillars
Report dateMarch 19, 2021
Owners notifiedSeptember 3, 2021
Vehicles affected15,096
Initiated byNHTSA investigation

Vehicles covered

Plus 2 other model/year combinations not covered on this site.

Owner complaints about the body & structure

Frequently asked questions

Is the recall 21V-197 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 15,096 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.