2017 Ram 2500 Electrical Problems

Which parts fail

• Instrument panel › Speedometer/odometer
  2
• Integrated trailer brake control
  1

Components named in complaints (battery, alternator, wiring, ignition, instrument cluster, infotainment).

Mileage when the problem started

• Under 25k
  421%
• 25k–50k
  421%
• 50k–75k
  421%
• 75k–100k
  15%
• 100k–150k
  421%
• 150k+
  211%

Owner reports

Selected complaints filed with NHTSA by 2017 Ram 2500 owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2017 Ram 2500. The contact stated while driving 70 MPH with the Adaptive Cruise Control engaged, the contact depressed the accelerator pedal to overtake another vehicle; however, after overtaking the other vehicle, the vehicle continued to accelerate independently. The contact depressed the brake pedal; however, the vehicle decelerated temporarily and continued to accelerate independently. The contact pulled to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that the failure reoccurred while driving. The contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall repair was previously performed on the vehicle. …

The contact owns a 2017 Ram 2500. The contact stated that while driving at highway speeds, the check engine, traction, and ABS warning lights illuminated. Once the warning lights had appeared, the speedometer, odometer, and cruise control functions failed to operate as needed. The contact also stated that the transmission failed to shift out park(P). The vehicle was taken to an independent mechanic, where a code reader determined that the failure was linked to the ABS control module. The contact then received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. …

The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed and attempting to activate the cruise control, the system initially failed to engage. After several attempts, the contact was able to activate the cruise control; however, while attempting to deactivate cruise control, the system failed to disengage. After several attempts the cruise control disengaged. There was no warning light illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Speed Control); but the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 178,000.

The contact owns a 2017 Ram 2500. The contact stated that the Service Electronic Braking System warning message had appeared on the instrument panel. As a result, both the remote electrical start and the cruise control features failed to operate as needed. The dealer acknowledged the failure but informed the contact that the part needed to repair the failure was unavailable. Once the part became available, the contact was given an estimate for the repair. The manufacturer was also notified of the failure and agreed to cover for part of the repair; however, once the part became available, the manufacturer no longer offered any financial assistance. The vehicle had yet to be repaired. The failure mileage was approximately 52,000.

The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed, the speedometer dropped to zero, and the ABS, traction control, and parking brake warning lights illuminated. Additionally, the doors failed to lock, and the brake lights remained illuminated after the vehicle was turned off. The contact needed to manually lock and unlock the doors using the fob key. The vehicle was taken to the dealer, where it was determined that the ABS, hydraulic control unit and hydraulic motor needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2017 Ram 2500. The contact stated while operating the vehicle, the ABS warning light intermittently illuminated, and the message "Must Park Vehicle" was displayed. Additionally, during the failure the cruise control and trailer brake control features were inoperable. The vehicle was taken to the local dealer who diagnosed that the ABS module was faulty and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the part for the repair was on backorder. The manufacturer was notified of the failure. The failure mileage was 68,000.

The contact owns a 2017 Ram 2500. The contact stated while pulling out of the driveway, there was a message stating that the sensors were not connected. Additionally, the ABS warning light and several other unknown warning lights were illuminated. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The failure mileage was 78,000.

Odometer Fraud. The contact attempted to purchase a 2017 RAM 2500. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 116,493, and at the time of registration, it was discovered that the mileage was 113,000.

At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37,[redacted] miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. …

While driving the light and warning signal for the ABS Brakes and Traction Control go on and off intermittently. Another indicator comes on that says the ABS brakes need servicing. This can happen at almost anytime. If on the highway with cruise control on and the lights come on the cruise drops out and the vehicle slows quickly, hopefully no one has run into the back of the truck, because it happened at 65 mph on Monday. I had the codes checked and it says the pump motor for the ABS is at fault, stored code DTC C0020-01. The ABS pump assembly had to be ordered on March 10, 2020 and was replaced under warranty once already on March 25, 2020, 16015 miles for the same thing, and the part had to be ordered. The vehicle now has 20360 miles on it and it is my understanding that the part is on backorder for quite some time. …

Related recalls

Electrical complaints in other 2500 years