Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2019 Jeep Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
I was involved in a single vehicle accident at 5 am on October 5, 2023 on a rural road in Deland, Florida. I was on an unfamiliar road with a sharp curve and as I was trying to slow down the I was unable to slow down or steer the vehicle. It slammed into a cluster of trees and immediately the engine caught fire. I crawled out of the vehicle in pain from the force of the crash and was disoriented. A good Samaritan came to my aide and called the Volusia County Sherriff. I can remember my 2019 Jeep Cherokee Latitude was fully engulfed in very intense flames in less than 8 minutes. It was so intense it set fire to the wooded area. This wasn't the first problem I had with this vehicle. I purchased this vehicle new from a dealer in Bowie, MD in 2019. Since that time I replaced all 4 tires due to numerous flat tires starting around 20K miles. I replaced the battery at less than 25K miles. …
The contact owns a 2019 Jeep Cherokee. The contact stated while reversing out of a parking space at approximately 5 MPH, the vehicle lost power steering functionality. The contact used an excessive amount of effort to maneuver the steering wheel. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who failed to diagnose and remove the steering gear rack and pinion. The mechanic determined there was a short circuit in the electrical system for the power steering. The contact stated that the short circuit had caused the rack and pinion to burn out and fail. The mechanic then replaced the wire and the rack and pinion again. Approximately 3 days later, while driving approximately 30 MPH the failure reoccurred. The vehicle was returned to the mechanic who then brought the vehicle to the dealer who would be better equipped to repair the vehicle. …
This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. …
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 70 mph, the vehicle lost motive power, shuddered and jerked making it difficult to steer the vehicle. The vehicle swerved into an intersection and into the grass. The contact manually steered the vehicle back into the lane and pulled the vehicle over to the side of the road. The contact inspected the vehicle but could not find a cause for the failure. The contact continued driving to the residence with only manual steering available. There was a power steering warning light illuminated on the vehicle after the failure occurred. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 75 MPH, the steering wheel suddenly jerked back and forth and locked. The message "Power Steering Assist Failure" was displayed. The contact stated that he was able to pull to the side of the road by using an excessive amount of physical strength. The contact had found other means of travel, and the vehicle remained on the side of the road of the highway. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. The approximate failure mileage was 90,000.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the power steering assist failed to operate as intended, with the "Repair Power Steering" message displayed on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was diagnosed with a defective rack and pinion. Upon investigation, the contact discovered NHTSA Campaign Number: 19V637000 (Steering); however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 MPH, the electric power steering was not functioning properly. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The contact stated that an unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V637000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 40,000.
My SVC4wheel is unavailable temporarily service needed is on been on since I got jeep recently I was thrown into a ditch and wasn't able to control the jeep due to no 4 wheel drive but my stability control is tied to that. And I believe it is part of the recent ptu recall jeep just had from 2017-2019 jeep Cherokee. I have exact same issue. My jeep acts like it wants to always stall which is part of the recent recall lose of power to the power transfer unit b could become damage band stall . My jeep has exactly same issues as that recall and I was out in a ditch due to lack of power to put it in 4 wheel drive.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 35 mph, the electric power steering failed and the steering wheel ceased. The power steering assist warning light was illuminated. The contact drove the vehicle in manual steering mode to his residence. The vehicle was taken to the dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to NHTSA to file a complaint. The failure mileage was 65,000.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 60 MPH, the steering wheel was pulling to the right and the left. The contact stated that the movement was very slight; however, the failure required corrective steering to maintain the position in the lane. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, but the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 12,000.
Related recalls
Steering › Rack and pinion › Rack
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403.
Steering complaints in other Cherokee years
Frequently asked questions
How common are steering problems on the 2019 Jeep Cherokee?
NHTSA has 120 complaints about the steering of the 2019 Jeep Cherokee, 7% of the model year's 1,669 complaints.
Is there a recall for 2019 Jeep Cherokee steering problems?
Yes — NHTSA recall 19V-637 (rack, Aug 29, 2019). Recall repairs are free at authorized dealers.
At what mileage do 2019 Jeep Cherokee steering problems start?
Half of the complaints with a recorded mileage happened before about 12,000 miles, and 71% before 25,000 miles.
Is it dangerous?
Owners linked 6 crashes, 1 fire and 4 injuries to steering problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.