Which parts fail
Components named in complaints (power windows, windshield, wipers, mirrors, sunroof).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2021 Ford Mustang Mach E owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility) and 22V412000 (Electrical System) however, the parts to do the recall repairs were unavailable. The contact stated while driving 60 MPH, he received a warning from the manufacturer app of a high voltage spike and that the vehicle would shut down. The contact exited the highway and pulled into a parking lot where the vehicle shut down. The contact could not restart the vehicle. The contact stated that there was no warning light illuminated. The contact had the vehicle towed to a dealer however, the vehicle was not diagnosed. The mechanic was able to restart the vehicle. The mechanic was unable to duplicate the failure. The contact drove the vehicle to his residence; however, the high voltage spike failure recurred. …
The contact owns a 2021 Ford Mustang Mach E. The contact stated the warning message illuminated on the instrument panel indicating "The door Fault". The dealer was contacted but was not available to schedule an appointment. The contact stated while attempting to lock the passenger side door, the door would not lock, and he attempted to lock the door several times before he was able to lock the vehicle. The contact opened the passenger's side window when smoke started coming from the window. The contact turned off the vehicle and the smoke stopped. The vehicle was taken to the dealer, contact was waiting on the diagnosis. The manufacturer was contacted, and they stated they will contact him back. The failure mileage was 6,326.
The contact owns a 2021 Ford Mustang Mach-E. The contact stated that a puddle of water was found in the front driver's side seat after a heavy rainstorm. The vehicle was taken to a dealer where an inspection was performed. The result showed that the adhesion around the windshield was defective which led to water intrusion inside the vehicle. The contact was made aware of NHTSA Campaign Number: 21V711000 (Visibility); however, the VIN was not included. The manufacturer was notified of the failure and the contact was provided a case number and referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 44,000.
After recall-related software updates were performed on my 2021 Ford Mustang Mach-E, the vehicle began experiencing repeated electrical and climate control failures. The heating and defrost system stopped working, leaving the vehicle without heat and causing the windows to fog, which reduces visibility in cold weather and creates unsafe driving conditions. The vehicle has been taken to multiple authorized Ford dealerships for inspection and repair; however, the problem returned immediately after the repair. The issue was reproduced and confirmed by a second dealer. A required part is currently on back order until the end of Feburary, leaving the vehicle unrepaired for an extended period. In addition, the vehicle experienced 12-volt battery failure and slow charging after the last recall update. These issues were not present prior to the recall. …
The side mirrors in my vehicle are motorized and set to automatically fold in when I lock the car after getting out. They rarely do this (not the issue, and they're fine mechanically). When I get back in and start the vehicle they are supposed to automatically unfold. 1/3 to 1/2 the time they do not. More than once I have started driving in a parking lot to realize I have no side view mirrors. I have to stop and press the "fold/unfold" button to make them open. With the mirrors closed I am unable to see out them to check blind spots or look for pedestrians or other cars. I have learned to be very careful to check if the mirrors failed to unfold because of this. I have asked my dealer to look at this at least twice (most recently Monday). They can never reproduce it, both auto-fold and unfold work for them perfectly from what they say. That's quite different from my experience. …
Windshield loose adhesion from paint separation from primer. The Glass windshield in my car had a small chip occur while driving at 40 mph.. about 60 seconds later a crack appeared about 18 inch long lengthwise across the windshield. after being parked will ordering a new windshield the crack grew to 90 percent the horizontal width of the windshield. Later while having the windshield removed for replacement by the owner New View glass in a cool indoor environment we examined the windshield adhesive and found that the paint was peeling off from the primer where the glass adhesive attaches to the car. The strength of the paint or clear coat bond to the primer or car metal is not sufficient to hold in the glass as a structural part of the car body. I am a car dealer so have more windshields replaced that a normal person. It is very unusual to see this condition. …
Ford Dealers are refusing to complete recalls 21V712 and 21V711. To quote an e-mail from O'Meara Ford in the Denver metro area that summarizes my conversations with every other dealership, "I've been informed that we will no longer complete the glass recalls on MACH E vehicles. Long story short Ford does not reimburse us enough money to cover these Recalls with our labor and sublet invoices, this may be why other Ford dealers are refusing to do the recalls." Ford is not guaranteeing reimbursement for the new roofs and windshields that all the dealerships need to order before doing the work because there is over a 50% chance they will break upon removal. Ford tells me they can do absolutely nothing (customer service case no. CAS-37570083-G3K5V9) and I told them they could pay more and they said they can't. …
Per your instructions I'm filling this complaint due to Ford refusing to perform recall 21S42/21V712 Issued on 09-14-2021. I have opened multiple complaints with Ford Corp regarding their dealerships refusal to perform this safety recall in which the roof of my vehicle can fly off during operation. For weeks now I've been trying to get Ford to provide me with a dealership that would perform the recall as I have been refused by 5 local dealerships. Ford tells me "we can't force the dealership to do anything" and have refused to find a dealership that will do this recall and contact me. I have been attempting to get this recall done on and off for 3 years now.
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility). The contact took the vehicle to the dealer however, the vehicle was not diagnosed or repaired. The contact stated that the dealer was advised to not service the vehicle to prevent damages to the front windshield. The manufacturer was made aware of the issue and informed the contact that the vehicle could not be serviced unless the contact paid for the front windshield to be repaired out of pocket. The vehicle was not paired. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Ford Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Larry H. Miller Ford Lakewood (11595 W 6th Ave, Lakewood, CO 80215) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Related recalls
Visibility › Fixed panaramic roof/sky light assembly
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The vehicle's panoramic roof glass panel may not have been properly bonded to the vehicle, which could allow it to detach.
Remedy: Dealers will apply additional urethane adhesive, free of charge. Owner notification letters were mailed October 29, 2021. Owners may contact Ford customer service at 1-866-436-7332.
Visibility › Windshield › Critical fasteners
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Remedy: Dealers will remove and reinstall the windshield, free of charge. Owner notification letters were mailed on October 29, 2021. Owners may contact Ford customer service at 1-866-436-7332.
Window & Wiper complaints in other Mustang Mach E years
Frequently asked questions
How common are window & wiper problems on the 2021 Ford Mustang Mach E?
NHTSA has 20 complaints about the windows, wipers & sunroof of the 2021 Ford Mustang Mach E, 6% of the model year's 351 complaints. The component named most often is power window devices and controls (1 mentions).
Is there a recall for 2021 Ford Mustang Mach E window & wiper problems?
Yes — NHTSA recall 21V-712 (fixed panaramic roof/sky light assembly, Sep 14, 2021); NHTSA recall 21V-711 (critical fasteners, Sep 14, 2021). Recall repairs are free at authorized dealers.
At what mileage do 2021 Ford Mustang Mach E window & wiper problems start?
Half of the complaints with a recorded mileage happened before about 7,000 miles, and 67% before 25,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.