Complaints by model year
| Year | Complaints | vs. typical* | Recalls | Top problem | Verdict |
|---|---|---|---|---|---|
| 2020 | 43 | 2.2× | — | Electrical | Avoid |
| 2019 | 122 | 6.1× | 1 | Electrical | Avoid |
| 2018 | 7 | −64% | — | Electrical | Good |
| 2017 | 17 | −35% | — | Electrical | Average |
| 2016 | 25 | −24% | — | Electrical | Average |
| 2015 | 23 | −19% | 1 | Electrical | Average |
| 2014 | 34 | 1.5× | — | Electrical | Caution |
| 2013 | 39 | 1.8× | — | Steering | Caution |
* Complaints compared with the median Fusion Energi year at the same age, so new and old years are judged fairly. How this works.
Most common Ford Fusion Energi problems
Latest Ford Fusion Energi recalls
Hybrid propulsion system
Ford Motor Company (Ford) is recalling certain 2019 Fusion Energi Hybrid models. The affected vehicles may not adequately protect against direct and indirect contact of high voltage sources during normal operation.
Remedy: Ford will notify owners, and dealers will install a Bus Electrical Center (BEC) cover over the high voltage fuses, free of charge. The recall began April 2, 2019.
Power train › Automatic transmission › Control module (TCM/PCM/tecm)
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014.
Remedy: Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Frequently asked questions
What years of the Ford Fusion Energi should you avoid?
2019, 2020, 2013 and 2014 — these years have the most complaints relative to other Fusion Energi years at the same age, led by electrical system problems in the 2019.
What is the best year for the Ford Fusion Energi?
2018 has the fewest complaints compared with other Fusion Energi years at the same age, followed by 2017 and 2016. Newer years can look better simply because fewer complaints have come in yet, so we compare like with like.
What are the most common Ford Fusion Energi problems?
Across all years, owners report the most problems with the electrical system (186), engine & cooling (34) and transmission & drivetrain (32). Electrical complaints peak in the 2019 model year.
How many recalls has the Ford Fusion Energi had?
2 recalls across 2013–2020. The model year with the most is 2015.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.