2019 Ford Explorer Body Problems

Which parts fail

• Body
  43
• Body › Roof and pillars
  1
• Body › Hood
  1
• Body › Door
  1
• Interior panels › Dashboard
  1

Components named in complaints (doors, hood, frame, rust, paint and trim).

Mileage when the problem started

• Under 25k
  812%
• 25k–50k
  1421%
• 50k–75k
  1726%
• 75k–100k
  1827%
• 100k–150k
  711%
• 150k+
  23%

Owner reports

Selected complaints filed with NHTSA by 2019 Ford Explorer owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact called on behalf of the owner of a 2019 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 26V101000 (SUSPENSION). The contact stated that after the vehicle was stopped at a traffic light, the vehicle stalled. The battery warning light was illuminated. The contact was able to restart the vehicle. The contact stated that the failure was occurring every other day. The vehicle was taken to an independent mechanic. The independent mechanic replaced the Manifold Absolute Pressure (MAP) sensor and an unknown sensor; however, the failure persisted. The contact stated that on a separate occasion, while the vehicle was idling, the vehicle stalled. The vehicle was restarted. The contact stated that while the temperature gauge was midway, the vehicle stalled. The battery warning light was illuminated. …

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The vehicle was taken to the dealer, who inspected the vehicle and advised the contact to apply tape on the windshield trim. The contact stated that the trim was taped; however, while driving 65 MPH, the driver's side windshield exterior A-pillar trim separated from the vehicle. Additionally, the contact stated that the weather stripping around the windshield was detaching. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. …

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 62 MPH, the front driver's side door keypad detached and caused a short circuit in the battery causing the battery to fail. The battery was replaced, and the keypad was repaired but shortly afterward the keypad detached and flew off the vehicle on the highway and the battery failed again. The contact referenced the failure to TSB: 19-2150 (Factory Keyless Entry Keypad). The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000. …

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the driver's side A-pillar trim separated from the vehicle. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact then received a call from the same dealer and was informed that parts were available, and an appointment was scheduled. The contact arrived to the appointment and waited for 2 hours before being notified that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The failure mileage was approximately 52,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver's side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed that the A-pillar trim retention clips failed and needed to be replaced. The vehicle was not repaired. The contact was informed that the remedy was not available for the failure of the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 59,000. VIN tool confirms parts not available.

The contact owns a 2019 FORD Explorer. The contact stated that she initially received a recall notice for the roof rail covers under Manufacturer recall Number: 20N11. The contact took the vehicle to a dealer and had the recall serviced. Since the repair, the contact noticed that the roof rail cover had begun to detach from the vehicle despite the recall repair. The contact had taken the vehicle to the dealer where they acknowledged the failure and referred her to the manufacturer for assistance. The manufacturer was notified of the failure and referred her to NHTSA for assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) however, the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 18,000.

The contact owns a 2019 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal rattling sound coming from the windshield. The vehicle was taken to a dealer, and the contact was informed that the exterior A-pillar trim retention clips were loose and needed to be replaced, and the contact was provided an estimate for the repair. The contact then received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts for the recall were not yet available. The dealer was notified of the failure, and the contact was informed that parts were not yet available. The manufacturer was made aware of the failur,e and the contact was provided the same information from the dealer. The vehicle was not repaired. The failure mileage was 64,000.

The contact owns a 2019 Ford Explorer. The contact stated while driving at approximately 55 MPH, there was an abnormal sound coming from the roof. The contact stated that it sounded like an object bouncing on the roof of the vehicle. The contact stated that the sound ceased after several minutes. The contact arrived at the destination, checked the roof, and became aware that the passenger's side roof rail had detached from the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V316000 (Structure); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 54,000.

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side windshield trim detached and flew off. In addition, the contact stated that the passenger's side windshield trim had detached and was held in place with tape. The dealer was made aware of the failure; however, the contact was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 89,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 65 MPH, the passenger's side B-pillar trims blew off the vehicle by the slip stream. The contact stated that the vehicle was taken to a local dealer who replaced the trim. The contact stated that the trim on the driver's side B-pillar was now loosened. The contact called the dealer and was informed that the B-pillar trim was not included in NHTSA Campaign Number: 24V031000 (Structure); and would be an out-of-pocket expense for the repair. The contact was concerned that the B-pillar trims should also be recalled due to the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 76,000.

Related recalls

NHTSA investigations

Body complaints in other Explorer years