Ford Crown Victoria Headlight Problems

Headlight complaints by model year

Which parts fail

• Headlights
  52
• Headlights › Switch
  7
• Headlights › Concealment devices
  4
• Turn signal › Switch
  3
• Headlights › High/low beam dimmer switch
  3
• Turn signal › Flasher unit
  2
• Hazard flashing warning lights
  2
• Turn signal
  2

Components named in complaints (headlights, tail lights, turn signals, interior lights).

Mileage when the problem started

• Under 25k
  125%
• 25k–50k
  2711%
• 50k–75k
  4618%
• 75k–100k
  4618%
• 100k–150k
  7931%
• 150k+
  4718%

What owners report

The contact owns a 2005 Ford Crown Victoria. The contact stated that while operating the vehicle, the front headlights became inoperable creating a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer was notified of the failure and informed that the vehicle needed to be diagnosed. The contact was informed that the failure might not be related to NHTSA Campaign Number: 15V861000 (Exterior Lighting). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was unknown.

The contact owns a 2005 Ford Crown Victoria. The contact stated that the headlights had become intermittently inoperable while driving at night. The contact personally replaced the fuses and undisclosed parts, per the information found online; however, the failure persisted. The odometer was inoperable. The dealer was contacted and informed that the vehicle had been previously repaired for the failure. The manufacturer was contacted, and a case was filed, but assistance was denied. The vehicle was not repaired. The failure mileage was unknown.

Recall # 15s39, pertaining to headlight module and soldering problems causing the headlights to go out. My headlights have gone out. It has been checked for fuse problems and bulbs burnt out. Not the problem. Contacted the manufacturer and 2 dealerships. All said the part is not available and they do not know when it will be available. Their remedy was that I walk. It has been since December 21, 2015 since the recall letter was sent out. It too had no remedy, or when the part would be available. Ford has no plans to fix the problem. My headlights went out when I was driving at night on the freeway. With no headlights I can not drive at night, during foggy weather, or during rain.

Tl* the contact owns a 2004 Ford Crown Victoria. While driving 45 MPH, the running lights in the front and rear of the vehicle became inoperable. The vehicle was taken to a local dealer (thomasville Ford Lincoln 1515 east jackson street, thomasville, ga 31792) where it was diagnosed that the lcm harness failed and needed to be repaired. The vehicle was repaired per NHTSA campaign number: 15V861000 (exterior lighting), but the failure recurred. The contact also stated that he witnessed visible smoke coming from under the dashboard. The manufacturer was contacted and provided case number: cas12683333. The failure mileage was approximately 127,152.

I brought this vehicle into the dealership for safety recall 15s39. There were no problems with the vehicle prior to taking it in. When I received the vehicle back from the dealer they had admitted to not completing all the steps in the safety recall. Now that I have the vehicle the dealer returned it to me with the following issues: all of the interior and exterior lighting including the headlights do not work and the air bag light is illuminated. A supervisor at Ford customer service said they refuse to do anything about the new problems they caused. She stated that "well, it's a pretty old car." I don't think the age of the car should give Ford a pass to not fix a safety recall. The fix for their safety recall only created safety problems with this car - namely the air bags may not work.

The contact's father owns a 2003 Ford Crown Victoria. The contact stated that the headlamps would flash and failed to turn on or to turn off as intended. The contact stated that the failure initially occurred intermittently, but the headlights had become completely inoperable. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V861000 (Exterior Lighting), which described the failure; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Tl* the contact owns a 2002 Ford Crown Victoria. While driving approximately 45 MPH and attempting to make a turn, the turn signals and headlights failed to work, except when the brake pedal was depressed. The contact also noticed that the tail lights did not work and the dashboard was blacked out. The vehicle was taken to a local dealer who was unable to schedule the vehicle for a diagnostic evaluation. The manufacturer was made aware of the failures and stated that there was no recall. The vehicle was not repaired. The failure mileage was 38,000. Updated 10/06/16 ** updated 10/19/16

Tl* the contact owns a 2002 Ford Crown Victoria. The contact stated that the headlamps did not illuminate. The vehicle was taken to the dealer where it was diagnosed that the lighting control module was defective and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 15V861000 (exterior lighting); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 197,000.

Related recalls (1)

NHTSA investigations