2023 Chrysler Pacifica Airbag Problems

Mileage when the problem started

Owner reports

Selected complaints filed with NHTSA by 2023 Chrysler Pacifica owners, lightly cleaned up (personal details are redacted by NHTSA).

On September 5, 2025 I took my vehicle to be serviced at Earnhardt Dodge in Gilbert AZ. I informed the service attendant that I believed there might be a recall on my air bags. Upon checkout I didn't see if the recall was serviced among other things and it wasn't listed as being completed. On [redacted] a deer struck the front of my vehicle while driving at high speeds. The air bags didn't deploy and the air bag light illuminated after the accident. In October 1st my vehicle was taken to Earnhardt Collison and a diagnostic check was done on my vehicle yet the light or anything else regarding the airbags was not listed in the appraisal after I notified Earnhardt and USAA that the airbag light was on after the accident. After they continued to ignore my request I demanded my car be transfered to a new body shop and it not be touched on October 3rd. …

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that upon starting the vehicle, the air bag warning light illuminated, and the warning light illuminated several times intermittently while driving. The dealer was contacted to schedule an appointment, and the contact was informed that the vehicle would be added to the waiting list because only one part could be ordered per week. Upon following up with the dealer months later, the contact was informed that the part was available, but the earliest availability for the recall repair was within a month. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. …

The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, several other unknown warning lights were intermittently illuminated. The contact stated that the hybrid system was inoperable and failed to function properly, and the charging system failed to fully charge the vehicle. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags). The vehicle was taken to the dealer, where it was diagnosed with several electrical failures. The side curtain air bags failed to operate as needed, and the contact was informed that the side curtain air bags needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 51,416.

I scheduled an appointment with United Chrysler Jeep Dodge (111 85th St Brooklyn, NY 11220) for 2/2/26 and was told at scheduling the recall 06C/NHTSA 25V-302 and an oil change could be completed same day. This dealership charges a $150 per day storage fee for any vehicle that stays at the dealership and I wanted to avoid this fee and pick up the vehicle on the same day the service was completed. On arrival to the dealership, I was informed the part was not in stock and would need to be ordered. The part would be unavailable until 2/4 or 2/5. I asked why the part was not ordered on scheduling and I was told this was against policy. I asked to schedule the next appointment and I was told I could not until the part arrived. …

Side curtain airbags (CAB) for both sides are under recall dated Mar 2026, Recall 06D (NHTSA 25V189) and prior to that Recall 06C (NHTSA 25V302) dated May 2025, Dealer says that parts are on back order and I am on a "list" - It has been two months for 06D and over 6 months for 06D and I am still waiting. I have called FCA Recall Assistance, Chrysler Cares and the Dealer every 3 weeks and still no word on when parts will be available. Dealer is not able to "schedule" the repair nor estimate approximate date the parts will be available for my repair. …

2023 Chrysler Pacifica, approximately 39,000 miles. Multiple safety-related electrical and restraint-system issues remain unresolved. Open recall 06D (NHTSA 26V189, side curtain airbags) has not been completed. The vehicle was at the dealership from September 17 to October 10, 2026. No confirmed part order for the recall was placed during that time. The recall was only discussed after I raised it. Dealer stated the parts are on back order. The recall addresses curtain airbags that may not retain sufficient pressure during deployment, increasing the risk of partial or complete ejection and injury in certain crashes. The Service Airbag light remained illuminated. The vehicle was released twice (September 23 and October 10) with the light still on. An illuminated airbag light indicates the supplemental restraint system may not function as designed in a crash. …

Stellantis "released" recall for 2022-2025 Chrysler Pacifica vehicles. This specific VIN number involves recall 54C. I work for a dealership, Stellantis has a large order restrictions on the part(s) despite having over 6k parts available in parts distribution centers ready to be shipped in the US. The parts are currently limited to dealers only being able to order 2 parts every 7 days. On top of that, the recall has been "released" but inside the recall document, it is stating that only model years 2024-2025 are available, and have not actually released it for model years 2022-2023, despite the repair procedure (and parts) being the same for all model years. They will not pay any claims to dealers on this recall for 2022-2023 vehicles. This behavior is not isolated to this recall, and happens in numerous recalls released by Stellantis. …

The contact owns a 2023 Chrysler Pacifica. The contact stated that the hybrid battery became inoperable. The contact stated that the vehicle stalled and failed to exceed 30 MPH. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the hybrid battery had failed and needed to be replaced. The contact was informed that it would take months to obtain the replacement battery. The battery was later replaced, and the vehicle was repaired. In addition, the contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the parts to complete the recall repair were not yet available. The vehicle was taken back to the dealer, where it was not diagnosed or repaired. The dealer confirmed that the part was not yet available. …

There is a recall with NHTSA Recall # 25V-302 with no known fix. This recall, which is a problem with the curtain air bags is a major safety issue. From the recall information: "Curtain airbags which do not have proper pressure retention may reduce occupant protection and increase the risk of partial and complete ejection and injury of an occupant through a side window during certain types of crashes." I drive my children in this car, and when I first learned of this recall, I asked Chrysler to provide me a replacement vehicle that was safe for my children. They refused to do this. They escalated my case to a case manager, who has not responded to my emails nor my phone calls since September 30th, 2025. The vehicle was inspected by the dealer in August, and the only issue with the car was the recall.

My Chrysler Pacifica is currently held at Glenn Chevrolet in Eminence, KY, for a mandatory side-curtain airbag safety recall. The repair will take at least 4 days or more, and the dealer has zero loaner vehicles. Chrysler corporate refuses to authorize a rental vehicle that safely and legally fits my family of six, capping reimbursement at $50/day. This amount only covers a 5-passenger economy car. Chrysler is creating an unreasonable barrier to a safety recall remedy by forcing me to choose between driving a defective, dangerous vehicle or illegally driving a rental car without enough seatbelts for my children. Frontline call center staff have repeatedly disconnected my calls when I have tried to resolve this size restriction.

Related recalls

Airbag complaints in other Pacifica years