2019 Chrysler Pacifica Electrical Problems

Mileage when the problem started

• Under 25k
  1059%
• 25k–50k
  424%
• 50k–75k
  318%
• 75k–100k
  00%
• 100k–150k
  00%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2019 Chrysler Pacifica owners, lightly cleaned up (personal details are redacted by NHTSA).

We purchased our vehicle on July 8, 2019 and it was 18,179 miles on August 9, 2021, is slightly over what would be considered eligible under the NY Lemon Law for new vehicles. We took our vehicle in to the Service Center for a routine inspection on August 9, 2021, because we realized our sticker expired only to learn that it would not pass inspection due to the check engine light coming on. After they diagnosed it, we were told the reason for the Check Engine light being on was some wires had supposedly been chewed by rodents. The service department repaired the wires and we paid $979.55 out of pocket for that repair. We were told to pick up the vehicle on August 11, 2021 (with an expired inspection) and drive it for approximately 100 miles and then bring it back in one week to see if they would be able to perform the inspection. …

The contact owns a 2019 Chrysler Pacifica. The contact stated that while starting the vehicle there were several unknown warning lights illuminated and the contact was unable to shift the vehicle into drive(D) or reverse(R). The contact stated that the "Service Selector Switch" message was displayed. The contact turned off and restarted the vehicle and normal electrical functions returned. Additionally, the contact stated that the vehicle was unintendedly slowing to nearly a stop while driving approximately 65 MPH. The contact stated that several unknown warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission control module needed to be re-flashed. The vehicle was repaired. The contact stated that the failure reoccurred. …

The contact owns a 2019 Chrysler Pacifica. The contact stated that upon reversing out of the driveway, the contact attempted to shift out of reverse(R), but the gear shifter remained stuck in reverse(R). The contact noticed that the gear shifter indicator light was inoperable. The contact stated that the vehicle felt like it was in neutral(N) and was rolling backwards. The contact stated that the vehicle failed to respond upon depressing the brake pedal and continued to roll. The contact engaged the parking brake, and the vehicle stopped. The contact stated that upon turning off and restarting the vehicle, the vehicle operated as intended; however, the failure became a recurring failure. The contact stated while driving at various speeds, the failure recurred. The vehicle became inoperable, and the contact pulled to the side of the road. …

While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn't stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.

The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving approximately 35 MPH, the vehicle lost power steering assist functionality. The instrument panel displayed a message that the Auto START/STOP system had malfunctioned. The contact took the vehicle to the dealer who had not yet diagnosed the vehicle. The contact related the failure to NHTSA Campaign Number: 19V348000 (Electrical System). The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The approximate failure mileage was 62,000.

The contact owns a 2019 Chrysler Pacifica. The contact stated that while at a traffic light, the on and off switch failed to turn off. While driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that the failure was related to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 48,000.

The contact owns a 2019 Chrysler Pacifica. The contact stated while driving the vehicle at an undisclosed speed, the electrical system warning light illuminated. The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The vehicle was then taken to an independent mechanic where it was diagnosed that the auxiliary battery and main battery had failed. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,540.

The van was purchased in November 2019. In November 2020, the vehicle would not start. The tow truck came to our house to give us a jump and informed us the battery was dead. We went to an auto store to buy a battery because the Frisco Chrysler dealership closed on Sundays. the salesman stated that we should go to National Tire and Battery. We took the van to NTB and that's when we found out we had two batteries and they rely on each other. Because we already purchased a regular battery they were able to install it; however the van had to be towed to a Frisco Chrysler dealership to install an auxiliary battery. Frisco Chrysler installed the auxiliary battery successfully. Unfortunately, six months later we were back at Frisco Chrysler because the auxiliary light had come back on. …

The vehicle is a 2019 Chrysler/Braun mobility van, my wife is a paraplegic that has no feeling from the chest down. The Uconnect system is the issue. The Blind Spot Alert does not work, the Power Sliding Doors do not work, the Windows will not operate, the Heat go to 76 degrees and will not turn off, the Info Center goes black, the Back Up Camera will not work, the Navigation system stops working, the Audio stops working, the Audio/Bluetooth will not work, the Panel Lights come on but do not work. We were on a trip when the Uconnect system malfunctioned and all the above happened. The temp outside was about 75 degrees and the heat came on and the windows would not work. My wife's foot got so severely burned it needed medical attention and is still dealing with this 3 months later. The vehicle became an oven. …

The entire dash board lit up with all warning lights turning on. I couldn't go faster than 15. I coasted into a parking spot. I tried to put it in park but it said shifter unavailable. I set the emergency brake and called for a ride. Went back later and it started and the only light that was on was check engine. After that happened we got a service shifter message. When you start it and get a service shifter message, you cannot shift. The shifter doesn't even light up. It started as an occasional problem. My safety is at risk when I try to drive it and it won't shift. I am stuck wherever I am. That is a huge problem during the cold winter months. It is also a safety concern that it went into limp mode. Luckily when it happened, it was early in the morning and not a lot of people were out. If it happens on the highway that is going to be a huge safety problem. …

Related recalls

NHTSA investigations

Electrical complaints in other Pacifica years