Suspension complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2024 | 2 | 4% | — |
| 2023 | 1 | 2% | — |
| 2022 | 1 | 2% | — |
| 2021 | 1 | 1% | — |
| 2020 | 3 | 6% | — |
| 2019 | 16 | 3% | 6,000 miles |
| 2017 | 4 | 3% | 99,000 miles |
| 2016 | 1 | 1% | — |
| 2015 | 14 | 7% | 60,000 miles |
| 2014 | 9 | 2% | 33,000 miles |
| 2013 | 14 | 3% | 44,000 miles |
| 2012 | 10 | 2% | 25,000 miles |
| 2011 | 7 | 1% | 67,000 miles |
| 2010 | 13 | 2% | 85,000 miles |
| 2009 | 6 | 1% | 75,000 miles |
| 2008 | 2 | 1% | 105,000 miles |
| 2007 | 5 | 2% | 96,000 miles |
| 2006 | 7 | 1% | 4,000 miles |
| 2005 | 5 | 2% | 170,000 miles |
| 2004 | 3 | 1% | 92,000 miles |
| 2003 | 6 | 1% | 78,000 miles |
| 2002 | 10 | 1% | 87,000 miles |
| 2001 | 10 | 1% | 95,000 miles |
| 2000 | 10 | 2% | 11,000 miles |
| 1999 | 12 | 3% | 41,000 miles |
| 1998 | 9 | 5% | 156,000 miles |
| 1997 | 5 | 9% | 37,000 miles |
| 1995 | 11 | 5% | 100,000 miles |
Which parts fail
Components named in complaints (struts, shocks, control arms, ball joints, springs).
Mileage when the problem started
What owners report
On September 25th 2026, while driving my 2020 Volkswagen Jetta south on Route 12, the driver-front wheel completely separated from the vehicle while in motion. The vehicle suffered an immediate loss of structural control, and the undercarriage dropped directly onto the roadway, causing extensive mechanical, structural and body damage. A subsequent post-incident inspection by a certified Volkswagen dealership (NYE Volkswagen of Rome) revealed that the bolt holes on the wheel hub assembly were severely oblong, indicating that the lug bolts had loosened and backed out during operation. The vehicle had recently received 4 new tires on August 21st 2026 and the subsequent retorque on August 24th and a valve stem replacement on the driver-front wheel at the same automotive facility on September 3rd 2026. …
The front strut spring broke. The dealer warned against driving it at all, since it could cut open the tire or damage other parts that would cause a lot of control. The vehicle is just past the three year warranty. But it is too new for aftermarket parts, so I had to replace it the same parts. The dealer said this is very common on this make/model and to expect these parts to consistently fail.
My 2019 VW Jetta runs well, but recently there are two safety incidents cause my deep safety concerns. 1)9/20/2023 around 12:15 pm, I parked my VW Jetta in front of Wells Fargo. When I put shifter in reverse, tried to backwards out of the parking lot, suddenly the car lost control and kept rolling forward, there was a deep ditch in front of my car, but the car kept rolling forward. I was very scared. I drove the Jetta to nearby VW Princeton and asked a technician to check the Jetta and find out the system defects, but the technician scanned the Jetta and couldn't find any problems, then suggested to schedule an in depth diagnostics into the Jetta to address my incident. …
The vehicles infotainment or screen often malfunctions creating hazardous conditions. The monitor that is the only way to access certain vehicle setting and systems, intermittently shuts off completely, changes screens or settings, disconnects from cell phone or distorts audio and changes audio volume to inappropriate levels. The suspension during weather changes makes loud creaking noises and during cold months has choppy suspension that makes it difficult to see when going over imprefections or bumps, and during warm months is unreasonably bouncy creating the same issue. The blind spot monitoring seems to not detect a vehicle while it is actually in the blind spot and doesn't produce the warning light or noise. …
The contact owns a 2017 Volkswagen Jetta. The contact stated that while driving at 55 MPH, he heard an abnormal rattling noise and experienced difficulty steering the vehicle. There was no warning light illuminated. As the contact attempted to pull over to inspect the vehicle, he noticed that the rattling noise was coming from the front driver's side spring. Despite the failure, the contact was able to drive the vehicle home without further incidence. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 99,000.
My 2017 vw Jetta S front left coil spring broke in half & the sharp ends could have puncture my tire while I was driving. I was checking it over as soon as it made noise, & discovered that it had broken and didn't drive it & bought 2 new ones and replaced them both and got our state inspection. I got on the internet and saw where the Jetta 2019 & some other models had been recalled, and wondered why my car hasn't been, no one got hurt over this, but I as a former mechanic I keep my cars well taken care of, if this was someone else's who just get in & drive it they could of caused a accident. My car is garage keep with 60,000 miles on it. Also we have 2017 vw all track which I checked it over and no broken coil springs on it as of now, I would like you to consider paying for my parts and repairs as I feel that it was the failure of the part and not abuse. Thanks
The contact owns a 2015 Volkswagen Jetta. The contact stated that his son mentioned to him that an abnormal squeaking noise was coming from the vehicle. There was no warning light illuminated. Upon inspection, the contact noticed that a rubber piece was sitting underneath the rear driver's side tire. Upon further inspection, he noticed that the wheel well was sitting on top of the rear driver's side tire. The contact attempted to reach the dealer but instead left a voicemail. The manufacturer was notified of the failure and informed him that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The failure mileage was 86,066.
The contact owns a 2015 Volkswagen Jetta. The contact took the vehicle to the local dealer for maintenance service and was informed that three of the coil springs needed to be replaced. The vehicle was repaired. The contact stated that 8 months later, the vehicle was taken back to dealer to be serviced for the tires and he was notified that the 4th coil spring was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 43,000.
Related recalls (3)
Suspension › Rear › Springs › Coil springs
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Remedy: Volkswagen will notify owners, and dealers will replace the rear axle coil springs, free of charge. The recall began April 12, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298.
Suspension › Rear › Springs › Coil springs
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Remedy: Volkswagen has notified owners, and dealers will replace the rear axle coil springs, free of charge. The recall began January 31, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298.
Suspension › Rear
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013.
Remedy: Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge.
Frequently asked questions
Which Volkswagen Jetta years have suspension problems?
By NHTSA complaints, the 2019 (16), 2013 (14), 2015 (14), 2010 (13) and 1999 (12) model years. Suspension complaints make up 3% of all complaints for the 2019.
Is there a recall for Volkswagen Jetta suspension problems?
Yes — 3 recalls, including 19V-188 (coil springs, Mar 6, 2019); 18V-904 (coil springs, Dec 19, 2018); 14V-656 (rear, Oct 20, 2014). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Volkswagen Jetta suspension problems start?
Across all years, half of the complaints with a recorded mileage happened before about 63,000 miles; 41% happened before 50,000 miles.
What part fails most often?
Owners most often name the front (20 mentions), followed by the front › wheel bearing (14).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.