2013 Volkswagen CC Engine Problems

Which parts fail

• Exhaust system
  1

Components named in complaints (engine, cooling system, oil leaks, timing chain, exhaust).

Mileage when the problem started

• Under 25k
  525%
• 25k–50k
  525%
• 50k–75k
  525%
• 75k–100k
  210%
• 100k–150k
  210%
• 150k+
  15%

Owner reports

Selected complaints filed with NHTSA by 2013 Volkswagen CC owners, lightly cleaned up (personal details are redacted by NHTSA).

Tl* the contact owns a 2013 Volkswagen CC. While driving approximately 35 MPH, the engine stalled without warning. After several attempts, the vehicle restarted. The failure recurred numerous times. The vehicle was towed to a dealer where the diagnosis was unknown. The contact stated while driving at an unknown speed, the brake pedal was depressed however, the vehicle accelerate causing the vehicle to crash into a grocery store. A police report was filed. The contact sustained injuries to her hand that did not require medical attention. The vehicle was towed to a dealer where the diagnosis was unknown. The manufacturer was notified of the failure. The approximate failure mileage was 14,200.

I own a 2013 vc CC with about 76,000 miles on it. Car is an excellent condition and is still pretty new when suddenly my car began to shut off while driving. There were no progression of problems. The issue occurred suddenly. While driving on the road or while stationary at a red light, all the sudden while attempting to accelerate, the car would begin jerking and the engine would just rev up as if the car was in neutral position until eventually shutting off and parking and engine indicator lights would turn on. If I was stopped at a light in drive position, the parking light would suddenly turn on and I would have no mobility of the vehicle. The car would still be on, but would not move. I would have to position it in park, restart the vehicle and it would jump start before the same problem occurred again and again and again. …

While traveling on the freeway in san diego, my car started shaking and losing power. Then the epc & check engine lights turned on, on the dashboard. I was barely able to pull over to the shoulder, and drive off the upcoming exit ramp. I lost total engine power, and I had to call the towing truck to take me to the closest dealership, as the car is still under warranty. I waited 5 hours to find out what was happening, as I live in another city. The dealership technician told me that they recorded several piston misfires, but after resetting the computer, the faults never came back. Their internal policy required the fault to be present for the company to comply to replace faulty parts, even when they had the records. They told me they could not help me, and advised to take the car and drive it to the dealership where I lived. …

Tl* the contact owns a 2013 Volkswagen CC. The contact stated that the vehicle experienced a complete loss of power. In addition, the vehicle experienced excessive battery drain and various warning indicators illluminated. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was towed to sonnen Volkswagen (francisco blvd w, san rafael, ca) where it was diagnosed that the spark plugs were defective and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the issue and provided case number: 171805804. The failure mileage was approximately 62,000. VIN tool confirms parts not available.

Tl* the contact owns a 2013 Volkswagen CC. The contact stated that while driving at 65 MPH, the vehicle started to shake with the check engine and epc (electronic power control) warning lights illuminated. The contact coasted to the side of the road powered off the engine. The vehicle was restarted and the contact was able to drive the vehicle to his residence. The failure reoccurred. The vehicle was later taken to Volkswagen of oakland dealer (2740 broadway, oakland, ca 94610, [phone]) where it was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 95,000.

Car has stalled 2x while driving on a highway. When trying to accelerate, the car will buck and hesitate at about 2K to 3K RPM and have virtually 0 acceleration. The epc light will kick on and then the car has slower acceleration but it does not buck and hesitate. The issue happens when the car is cold and warming up. When the car stalled, I was downshifting, and then the battery light came on. The car just died. Had to pull over and then restart the car. The car would then buck and hesitate again until the epc light came on. I am afraid this will happen when crossing a road and cause an accident.

At about 43K miles I was driving on a multi lane highway when the car started violently trembling/jerking then sputtered and turned off. I was able to turn it back on and get onto a side median. The car continued to jerk I drove to dealership immediately a few miles away. By the time I got there it was no longer jerking and only random misfires in the engine where found on diagnostic testing. The car since before that time and still has a low level but noticeable tremble when it is idle. I have been to the dealership several times to have it addressed but they claim to not be able to reproduce the problem.

While driving at about 45 MPH the engine light came on with the warning to take car to the dealer for service immediately. I did go, immediately, and while the service manager could not tell me exactly why, I was charged $600 to replace pistons. About two months later while driving slowly in a parking lot, I started to turn onto the driveway and the car simply stopped, went dark, and the steering became impossible. After trying several times and then sitting for about 5 minutes the car started again. It was a leased car that I intended to buy for my daughter. I turned the car back in and did not buy it.

Tl* the contact owns a 2013 Volkswagen CC. While attempting to start the vehicle, the check coolant warning indicator illuminated. While inspecting under the hood, it was discovered that the coolant reservoir was nearly empty. The vehicle was taken to an independent mechanic who diagnosed that the water pump had cracked, causing coolant to leak. The vehicle was not repaired. The manufacturer and local dealer (winner Volkswagen in dover, delaware) were notified of the failure, but no assistance was offered. The failure mileage was 63,000.

Tl* the contact owns a 2013 Volkswagen CC. While operating the vehicle, the speed suddenly decreased without warning. During the failure, the instrument panel indicators flashed off and on. The vehicle was taken to the local dealer (Volkswagen of north scottsdale, 7001 chauncey ln, phoenix, az 85054) where it was diagnosed that the nox sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The VIN was not available. The failure mileage was 120,000.

Engine complaints in other CC years