Door Lock & Latch complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2019 | 1 | 2% | 72,000 miles |
| 2017 | 3 | 2% | 45,000 miles |
| 2016 | 4 | 5% | 70,000 miles |
| 2015 | 5 | 2% | 30,000 miles |
| 2014 | 6 | 4% | 155,000 miles |
| 2013 | 9 | 5% | 74,000 miles |
| 2012 | 5 | 2% | 45,000 miles |
| 2011 | 18 | 3% | 3,000 miles |
| 2010 | 11 | 6% | 50,000 miles |
| 2009 | 5 | 2% | 47,000 miles |
| 2008 | 13 | 3% | 35,000 miles |
| 2007 | 19 | 5% | 40,000 miles |
| 2006 | 67 | 7% | 56,000 miles |
| 2005 | 135 | 12% | 60,000 miles |
| 2004 | 308 | 15% | 75,000 miles |
| 2003 | 21 | 20% | 40,000 miles |
| 2002 | 27 | 15% | 75,000 miles |
| 2001 | 34 | 19% | 60,000 miles |
| 2000 | 36 | 10% | 94,000 miles |
| 1999 | 19 | 9% | 91,000 miles |
| 1998 | 40 | 14% | 60,000 miles |
Which parts fail
Components named in complaints (door latches, locks, hood and tailgate latches).
Mileage when the problem started
What owners report
The drivers side sliding door when on the power on, it will either not catch when opening or not shut when you are trying to shut it. You can be in the door way and it will shut on you by itself. You have to physically stop it or pull it shut. I have taken it in the past to the local Toyota dealership, when it was under warranty, multiple times. They don't see anything wrong, or cannot explain it but have replaced the sensor multiple times. It will be ok for a while and then start again. I sometimes wonder if cold weather affects it but there is no rhythm or reason to it. I am scared to have children or my parents use this door and if I turn off the power to it, it is very hard to use the door because it is so heavy. There are no warning lights, messages, or signals of any kind.
Tl* the contact owns a 2017 Toyota Sienna. While the vehicle was parked on an incline, the passenger side sliding door opened and failed to latch. As a result, the door retracted while the contact's arm was still inside the vehicle. The contact managed to jerk her arm out of the vehicle, but sustained bruises and scrapes to the arm. Medical attention was not received. There were no warning indicators illuminated. The contact took the vehicle to Toyota of north charlotte (13429 statesville rd, huntersville, nc 28078, [phone]) and a service appointment was scheduled for September 6, 2019. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 45,397.
The contact owns a 2016 Toyota Sienna. The contact stated the driver-side sliding door latch failed to latch as intended. The contact stated that after several attempts, the sliding door failed to close completely. The contact stated that no warning light was illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. However, an unknown part was repaired. The contact stated that the failure persisted. The contact removed the button under the sliding door to manually close the door. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign number: 16V858000 (STRUCTURE); however, the VIN was not included. The failure mileage was approximately 70,000.
The contact owns a 2016 Toyota Sienna. The contact stated that the driver's side electric sliding door failed to properly open and close, and occasionally abruptly closed, causing a safety hazard to the occupants entering and exiting the vehicle. The cause of the failure has not yet been determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 16V858000 (STRUCTURE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was unknown.
The contact owns a 2015 Toyota Sienna. The contact stated that while his wife was driving on two occasions at various speeds, the rear passenger's side sliding door opened inadvertently. The vehicle was steered to the side of the road and closed after several attempts. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
The slide door latch stopped working. The sliding door doesn't latch properly and I have to manually close the door and lock it to know it's secure. If it's not locked a slight push will cause it to pop open. My mechanic said there is a recall associated with the replacement part. I can't find the recall. However, I did find a related TSB (TSB-0244-17).
The contact owns a 2014 Toyota Sienna. The contact stated that the passenger's side and driver's side sliding doors were locked and had failed to open automatically and manually. The contact stated that the motors of the doors were previously replaced; however, the failure persisted. The vehicle was taken to the local dealer, where the doors could not be opened. The dealer determined that the Power Sliding Door Cable Sub-Assembly, the Sliding Door Center Hinge Assembly, the Fuel Filler Door Hinge and Pin, the Power Sliding Door Rear Lock Assembly, the Sliding Door Front Lock Assembly, and an unknown part had failed and needed to be replaced. The dealer related the failure to Toyota Campaign Number: ZK1. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer covered because the campaign had expired. The vehicle was not repaired. …
The contact owns a 2014 Toyota Sienna. The contact stated that while opening the driver's side sliding door, the drive belt snapped. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the sliding door drive belt. The vehicle was not repaired. The contact also stated that the same failure later occurred on the passenger's side sliding door. The manufacturer was not notified of the failure. The failure mileage was 155,000.
NHTSA investigations
Unexpected liftgate closing
The liftgate gas struts for the subject vehicles May have damaged gas seals that allow the liftgate to drop unexpectedly.the rates for complaints, alleged injuries and warranty claims are higher for vehicles with the power liftgate option.the power liftgate May automatically power-close at the completion of a power-open command without input from the operator.some owners are caught unaware of the power-close…
Unexpected closing of power liftgate
On May 30, 2008, Toyota initiated a safety recall to replace the liftgate struts in approximately 196,000 model year 2004-2006 Toyota sienna vehicles equipped with power liftgates (recall 08v-244).the recall will provide the opportunity for vehicle owners to obtain new struts that are more robust.based on these actions, the agency has decided to close the investigation.while Toyota has not made a decision that the…
Frequently asked questions
Which Toyota Sienna years have door lock & latch problems?
By NHTSA complaints, the 2004 (308), 2005 (135), 2006 (67), 1998 (40) and 2000 (36) model years. Door Lock & Latch complaints make up 15% of all complaints for the 2004.
Is there a recall for Toyota Sienna door lock & latch problems?
No. NHTSA lists no locks & latches recall for any Toyota Sienna model year. A widespread problem may still be covered by an extended warranty or a manufacturer service bulletin, so ask a dealer.
At what mileage do Toyota Sienna door lock & latch problems start?
Across all years, half of the complaints with a recorded mileage happened before about 65,000 miles; 32% happened before 50,000 miles.
What part fails most often?
Owners most often name the doors › latch (200 mentions), followed by the hatchback/liftgate › lock (49).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.