Body complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2020 | 4 | 11% | — |
| 2019 | 6 | 13% | 50,000 miles |
| 2018 | 5 | 7% | 9,000 miles |
| 2017 | 14 | 9% | 20,000 miles |
| 2016 | 27 | 36% | 37,000 miles |
| 2015 | 61 | 26% | 29,000 miles |
| 2014 | 44 | 27% | 66,000 miles |
| 2013 | 44 | 24% | 39,000 miles |
| 2012 | 72 | 29% | 58,000 miles |
| 2011 | 154 | 25% | 72,000 miles |
| 2010 | 57 | 33% | 72,000 miles |
| 2009 | 97 | 47% | 82,000 miles |
| 2008 | 117 | 27% | 82,000 miles |
| 2007 | 102 | 28% | 70,000 miles |
| 2006 | 261 | 26% | 68,000 miles |
| 2005 | 499 | 44% | 65,000 miles |
| 2004 | 962 | 47% | 80,000 miles |
| 2003 | 18 | 17% | 90,000 miles |
| 2002 | 42 | 23% | 75,000 miles |
| 2001 | 35 | 19% | 84,000 miles |
| 2000 | 52 | 14% | 120,000 miles |
| 1999 | 36 | 17% | 100,000 miles |
| 1998 | 35 | 12% | 102,000 miles |
Which parts fail
Components named in complaints (doors, hood, frame, rust, paint and trim).
Mileage when the problem started
What owners report
The power sliding door assembly failed, and the driver side rear sliding door was bound shut, and could not be opened. Disabling the power door system did not resolve the issue. The cable for the power door mechanism was hanging below the rear vent windows; but for some reason the door still would not open. I ultimately with a lot of gentle force was able to get the door open enough to see the retract side of the cable was bound up, and was able to cut it with wire cutters, and ultimately get the door to work normally as a non-powered manual sliding door. Since the original NHTSA BULLITIN on this was published in 6/2019 before my 2020 Sienna was manufactured, and Toyota did not change the mechanism until the 2021 model redesign, I believe that RECALL should be extend to all 2019 and 2020 vehicles. This seems dangerous that the door does not default to manual operation in error.
The passenger side rear door unlocked and opened by itself in the middle of the night, no warning messages were given previously, doors were locked that night. Keys were not accidentally pressed on. It seems that others have had similar problems with Toyota Siennas in the past as well.
The contact owns a 2019 Toyota Sienna. The contact stated that the liftgate failed to lower while using the remote. While reversing, the back-up camera became inoperable. The air bag warning light was illuminated. The vehicle was taken to the local dealer who stated the failure was due to the remote start feature that was installed. The vehicle was not diagnosed or repaired. The contact stated that she noticed the mirrors were fractured. While driving at an undisclosed speed, several unknown safety features became inoperable. There was a burning odor detected inside the vehicle. The manufacturer was contacted and offered to pay a nominal portion of the repair for the mirrors and referred her to the NHTSA Hotline for assistance. The approximate failure mileage was 72,000.
About 2 years after the 9/30/2019 purchase (new), the paint on the front engine hood began peeling & cracking. Calls to Parks Toyota were ineffective. Now the entire hood has pervasive cracks. The hood needs to be removed, sanded & painted with a more substantial, long-lasting paint. The paint used is supposed to contain an additional clear coat for protection.
The front passenger side bumper snap(s) comes undone, by air flow, as vehicle travels down the road - this causes further tearing of the supporting plastic frame. Local Toyota dealership says this initially was caused by a driver of the vehicle hitting a concrete curb. Note: Bottom of the bumper is only 8 inches from ground surface. The safety issue is: the bumper and its supporting plastic frame will eventually break and fall off vehicle while in transport. I have witnessed this several times on other vehicles (especially on Toyota's). Dealer compounds problem by saying entire bumper has to be replaced at high cost to customer. Customer delays repair (as I have). This causes further damage to the supporting plastic frame. I have gone from one snap to several snaps in duration. I sent Corporate Toyota a complaint - Essentially, they said they would not do anything .
The last week of September 2021 my husband notice a sound like water runing and a leak on the driver and passenger seats, we take the vehicle to the Dealer for an inspection on October 2nd. They said the AC hose was clogged for a spiderweb and the leak can create a mold. This mold can affect my family health. We informed to the insurance and we taked the vehicle to the Dealer for repair. They did an expensive special cleaning to Remove the mold, and disamble my entire vehicle, the worse is my vehicle still unassembled after 3 months at the dealership. All this happens with out any warning sign, symptoms or light. This vehicle is 3 years old and all services on time and by the same Dealership. My vehicle has a lot of technology but not warning about this AC clogged and damage my entire vehicle wich still on repair.
The contact owns a 2017 Toyota Sienna. The contact stated that while driving approximately 80 MPH, the side rail roof rack detached from the vehicle. Additionally, the oil warning light was illuminated. There were no reported injuries. The contact's personal property was damaged during the failure. The contact called the local dealer but the vehicle was not diagnosed or repaired. The contact called another local dealer, Mark Toyota of Plover (1765 Park Ave, Plover, WI 54467) however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 59,000.
Today I had a crash and luckily walked away. I went down an embankment at speed into trees where the vehicle rolled and struck trees head on. All the vehicle airbags deployed and vehicle came to rest on the drivers side. Although there was electrical power and the engine still running none of the right side doors would open and neither would the rear hatch which was clear of obstruction! Had there been a fire I wouldn't be making this report! Doors need to be operable regardless of situation when none of them are jammed from an accident!
Related recalls (7)
Structure › Body › Door
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2011-2016 Toyota Sienna minivans manufactured January 4, 2010, to August 12, 2016. If the power sliding door is unable to be opened when commanded, such as if the door is frozen shut, the door may subsequently open unexpectedly, possibly while the…
Remedy: Toyota will notify owners, and dealers will replace the junction block, rear sliding door wire harnesses, and install two sub wire harnesses, free of charge. The recall began on July 28, 2017.
Structure › Body › Roof and pillars
Gulf States Toyota, Inc. (GST) is recalling certain model year 2015 Toyota Sienna vehicles manufactured January 23, 2015, to April 13, 2015, and equipped with non-Toyota-brand overhead entertainment accessories installed by GST.
Remedy: GST will notify owners, and dealers will replace the trim panel securing clip, free of charge. The recall began June 5, 2015. Owners may contact GST customer service at 1-800-444-1074.
Structure › Body › Roof and pillars
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2015 Sienna vehicles manufactured September 1, 2014, to April 13, 2015 and equipped with overhead entertainment accessories installed by SET.
Remedy: SET will notify owners, and dealers will replace the trim panel securing clip, free of charge. The recall began on May 22, 2015. Owners may contact SET customer service at 1-866-405-4226.
Structure › Body › Roof and pillars
Southeast Toyota is recalling certain model year 2010-2011 corolla vehicles equipped with a non-Toyota, blue tooth hands free device or navigation unit and certain model year 2011 Toyota sienna vehicles equipped with a non-Toyota, overhead entertainment system and/or Bluetooth hands free device.
Remedy: Dealers will inspect the a-pillar trim panel retention clip and replace it if necessary free of charge. The safety recall began on December 30, 2011. Owners May contact southeast Toyota at 1-800-301-6859.
Structure
Toyota is recalling certain model year 1998 through 2010 sienna passenger vehicles manufactured between August 7, 1997 and January 4, 2010, currently registered in or originally sold in connecticut, delaware, illinois, indiana, kentucky, maine, maryland, massachusetts, michigan, minnesota, new hampshire, new jersey, new york,…
Remedy: Toyota will notify owners with an interim letter initially instructing them to bring their vehicle to authorized dealers to inspect for corrosion. A second notice will be sent when the permanent remedy is available.
Show 2 more recalls
Structure › Body › Hatchback/liftgate
Toyota is conducting a safety improvement campaign involving 196,222 my 2004-2006 Toyota sienna vehicles equipped with power rear liftgate struts. The gas struts used to help lift and support the rear power liftgate could wear out sooner than expected.
Remedy: Dealers will replace the gas struts with newly designed gas struts that have a longer service life. The campaign began on August 8, 2008, and will be mailed in three phases ending in late December 2008.
Structure › Frame and members
Vehicle description: passenger vehicles. The front sub frame assembly has not been adequately welded.
Remedy: Dealers will inspect and replace the front sub frame, if necessary. Owner notification began April 9, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the…
NHTSA investigations
Stabilus Rear Liftgate Struts Failing
Please see the attached closing resume summary.It has been attached to this document as a PDF.
Frequently asked questions
Which Toyota Sienna years have body problems?
By NHTSA complaints, the 2004 (962), 2005 (499), 2006 (261), 2011 (154) and 2008 (117) model years. Body complaints make up 47% of all complaints for the 2004.
Is there a recall for Toyota Sienna body problems?
Yes — 7 recalls, including 16V-858 (door, Nov 29, 2016); 15V-240 (roof and pillars, Apr 22, 2015); 15V-236 (roof and pillars, Apr 21, 2015). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Toyota Sienna body problems start?
Across all years, half of the complaints with a recorded mileage happened before about 74,000 miles; 26% happened before 50,000 miles.
What part fails most often?
Owners most often name the body (1,126 mentions), followed by the body › door (882).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.