Complaints by model year
| Year | Complaints | vs. typical* | Recalls | Top problem | Verdict |
|---|---|---|---|---|---|
| 2024 | 15 | 1.4× | 4 | Electrical | Average |
| 2023 | 6 | −47% | 4 | Electrical | Average |
| 2022 | 8 | typical | 1 | Collision Avoidance | Average |
| 2021 | 10 | −17% | — | Electrical | Average |
| 2020 | 16 | 1.3× | 1 | Window & Wiper | Average |
| 2019 | 9 | −63% | 1 | Wheel & Tire | Good |
| 2018 | 16 | — | — | Fuel System | Limited data |
| 2017 | 42 | — | — | Window & Wiper | Limited data |
* Complaints compared with the median Prius Prime year at the same age, so new and old years are judged fairly. How this works.
Most common Toyota Prius Prime problems
Latest Toyota Prius Prime recalls
Electrical system › Wiring › Switches/knobs/buttons
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius Prime, 2023-2026 Prius, and 2025-2026 Prius Plug-in Hybrid vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
Remedy: Dealers will modify the rear door switch circuits, free of charge. Owner letters were mailed July 13, 2026. Owners may contact Toyota's customer service at 1-800-331-4331.
Back over prevention › Display function
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models.
Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331.
Equipment › Other › Labels
Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra…
Remedy: GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.
Electrical system › Wiring › Switches/knobs/buttons
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius and Prius Prime vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
Remedy: Dealers will replace both right and left rear door opener switches, free of charge. Owner letters were mailed August 9, 2024. Owners may contact Toyota customer service at 1-800-331-4331.
Engine and engine cooling › Engine › Engine control module (ECU/ECM) › Software
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022 Prius and Prius Prime vehicles. The Engine Control Unit (ECU) software may falsely detect an error and shut down the hybrid system, causing a loss of drive power.
Remedy: Dealers will update the ECU software, free of charge. Owner notification letters were mailed November 18, 2021. Owners may contact Toyota customer service at 1-800-331-4331.
Frequently asked questions
What years of the Toyota Prius Prime should you avoid?
None of the Toyota Prius Prime years has an unusually high number of complaints compared with the others at the same age.
What is the best year for the Toyota Prius Prime?
2019 has the fewest complaints compared with other Prius Prime years at the same age, followed by 2023 and 2021. Newer years can look better simply because fewer complaints have come in yet, so we compare like with like.
What are the most common Toyota Prius Prime problems?
Across all years, owners report the most problems with the electrical system (27), windows, wipers & sunroof (18) and brakes (13). Electrical complaints peak in the 2017 model year.
How many recalls has the Toyota Prius Prime had?
6 recalls across 2017–2024. The model year with the most is 2023. See all Toyota Prius Prime recalls by year.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.