Mercedes-Benz Recall 23V-854: Structure – roof and pillars

Affected: 2017–2020 Mercedes-Benz AMG C43, 2015–2020 Mercedes-Benz AMG C63, 2014–2018 Mercedes-Benz AMG CLA45 and 19 more. Filed with NHTSA on December 15, 2023, covering about 2,976 vehicles.

The problem

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

The risk

A detached roof panel can become a road hazard, increasing the risk of a crash.

The fix

Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

Recall details

NHTSA campaign23V-854 (23V854000)
ManufacturerMercedes-Benz USA, LLC
ComponentStructure › Body › Roof and pillars
Report dateDecember 15, 2023
Owners notifiedMarch 22, 2024
Vehicles affected2,976
Initiated byNHTSA investigation

Vehicles covered

Plus 2 other model/year combinations not covered on this site.

Owner complaints about the body & structure

Frequently asked questions

Is the recall 23V-854 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 2,976 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.