Mercedes-Benz Recall 21V-354: Electrical system – software

Affected: 2019–2021 Mercedes-Benz A220, 2020–2021 Mercedes-Benz AMG A35, 2020–2021 Mercedes-Benz AMG CLA35 and 29 more. Filed with NHTSA on May 14, 2021, covering about 343,191 vehicles.

The problem

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

The risk

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

The fix

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.

Recall details

NHTSA campaign21V-354 (21V354000)
Manufacturer number2021050012
ManufacturerMercedes-Benz USA, LLC
ComponentElectrical system › Software
Report dateMay 14, 2021
Owners notifiedJune 28, 2021
Vehicles affected343,191
Initiated byManufacturer

Vehicles covered

Plus 1 other model/year combinations not covered on this site.

Owner complaints about the electrical system

Frequently asked questions

Is the recall 21V-354 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 343,191 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.