Collision Avoidance complaints by model year
Which parts fail
Components named in complaints (automatic emergency braking, adaptive cruise, lane keeping, backup camera).
Mileage when the problem started
What owners report
The contact leased a 2024 Polestar Polestar 2. The contact stated that upon placing the vehicle in reverse(R) at night, the lighting for the back over prevention feature was inadequate. The contact stated that the dealer and the manufacturer were notified of the issue but offered no assistance. The vehicle was not repaired. The contact stated that while reversing, the vehicle was unsafe due to the limited visibility from the back over protection lighting. The failure mileage was approximately 1,000.
I would go into reverse and the camera would appear but then disappear as I'm backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn't work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it's screaming. Something is really wrong.
The contact owns a 2023 Polestar Polestar2. The contact stated that on several occasions when the vehicle was shifted in reverse(R) the back over prevention camera screen was black. The vehicle was taken to a dealer where it was diagnosed and determine that an unknown software update needed to be performed. The software update was performed four times, but the failure persisted. The contact was provided a 2023 Polestar Polestar2 loaner, and the vehicle also experienced the same failure. The manufacturer was notified of the failure. The failure mileage was approximately 10.
The contact owns a 2023 Polestar Polestar2. The contact stated while reversing, the message "Camera Not Available" was displayed and the rearview camera image failed to display an image. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 25V280000 (Back Over Prevention), but the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.
The contact owns a 2022 Polestar Polestar 2. The contact stated that while driving at an undisclosed speed, the message "Back Over Prevention Camera Unavailable" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that the vehicle was recently taken to the dealer, and an unknown recall repair was performed. The contact stated that the repair was a software update; however, the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 21,000.
The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the back over prevention camera system failed to function as intended. The contact stated that the camera displayed a gray screen and the message "Camera Unavailable". The contact stated that the failure occurred intermittently. The dealer was made aware of the failure. The contact stated that the rearview camera software was recently updated under an unknown recall; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
Well backing out of a parking space at the grocery store. My rear camera failed to activate even after several times trying to get the camera to work. I decided to try and back out by just looking over my shoulder, but could not see through the back window and collided into a shopping cart. None of the advanced systems activated no object detection, no camera and no collision warning.
Related recalls (2)
Back over prevention › Software
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
Remedy: Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069.
Back over prevention › Software
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504.
NHTSA investigations
Loss of rear-view camera image
On July 9, 2025, the Office of Defects Investigation (ODI) opened Recall Query (RQ) 25004 to investigate and review the effectiveness of the remedy for Recall 25V-280.Polestar initiated Recall 25V-280 to address shortcomings in the remedy for Recall 24V-477, which intended to address rear camera outage conditions.
Frequently asked questions
Which Polestar 2 years have collision avoidance problems?
By NHTSA complaints, the 2022 (217), 2021 (115), 2023 (90) and 2024 (13) model years. Collision Avoidance complaints make up 71% of all complaints for the 2022.
Is there a recall for Polestar 2 collision avoidance problems?
Yes — 2 recalls, including 25V-615 (software, Sep 15, 2025); 25V-280 (software, Apr 25, 2025). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Polestar 2 collision avoidance problems start?
Across all years, half of the complaints with a recorded mileage happened before about 18,000 miles; 100% happened before 50,000 miles.
What part fails most often?
Owners most often name the sensing system › camera (393 mentions), followed by the warnings (31).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.