Which parts fail
Components named in complaints (automatic emergency braking, adaptive cruise, lane keeping, backup camera).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2023 Polestar 2 owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2023 Polestar Polestar2. The contact stated that on several occasions when the vehicle was shifted in reverse(R) the back over prevention camera screen was black. The vehicle was taken to a dealer where it was diagnosed and determine that an unknown software update needed to be performed. The software update was performed four times, but the failure persisted. The contact was provided a 2023 Polestar Polestar2 loaner, and the vehicle also experienced the same failure. The manufacturer was notified of the failure. The failure mileage was approximately 10.
The contact owns a 2023 Polestar Polestar2. The contact stated while reversing, the message "Camera Not Available" was displayed and the rearview camera image failed to display an image. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 25V280000 (Back Over Prevention), but the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Reverse Backup Camera is failing. Rear Backup camera is worse with the latest recall (ID: 11669313) fix announced June 25 2025. My car has been updated with the software that was suppose to fix the issue (version 3.6.4) but the recall issue happens more frequently now. The symptoms are the same: When first driving the car, if I put it into reverse, I either immediately get a "Camera Temporarily Not Available" warning or more often the rear camera comes on and then a few seconds later while backing up the camera turns off with the same error and does not automatically comeback on. Sometimes however will while backing up it may sometimes switch to 360 view which is not suppose to happen while in reverse. When the camera does this, I can manually toggle the camera back on/off via the cars user interface and it will display OK and may or may not turn off again with the error message. …
Often when getting in the car and backing up to leave a garage or parking space the backup camera will not display anything and posts the message "Backup Camera Temporarily Unavailable." sometimes the backup camera may work for a second or two before displaying the message and sometimes it immediately shows. The message will stay until I manually toggle off and on the camera OR the car triggers its 360 camera if near another object. When the 360 view happens it stays in that view which uses the same rear camera and from that screen I can also then just show the rear camera. …
What component or system failed or malfunctioned, and is it available for inspection upon request? The reverse cameras don't function. It doesn't turn on with a message on the center screen saying. The camera system is temporarily unavailable. Yes, it is available for inspection upon resuqest. How was your safety or the safety of others put at risk? The rear visibility while reversing is not adequate, causing multiple issues when parking into tight spaces without the camera, Additionally the ADAS Forward collision warning brakes randomly resulting in unintentional brake checks on highway. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer blamed the issue on a connected dashcam. This is not confirmed by Polestar or Volvo. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? …
Despite a recall, rear camera does not activate when putting the car into reverse. This poses immense safety risks as the rear of the vehicle is poorly visible from the driver seat and mirrors when backing up. I have previously noted this instance a few months ago after the recall for this issue, and yet the issue is persisting. There are no warnings or indicators of an electrical or other problem. I have not taken this in for servicing for this problem. But this issue is reproducible every time getting into the car and putting it into reverse, on the center display where the cameras would display, an error message appears, again, exactly as occurred prior to the recall. In summary, despite recall, rear view cameras/backup cameras do not properly work when putting the car into reverse to reverse.
-The rearview camera fails intermittently when gearshift is placed in reverse and when the car drives in reverse. -Passengers and pedestrians are at risk of collision due to restricted view around vehicle. -I have not reported the problem to the dealer or manufacturer because they are well aware that this problem exists, although they claim it was remedied by software updates. -I have not had my vehicle inspected by anyone to date, but will do so if the problem is not effectively addressed soon. -There is a warning message at the time the vehicle is placed in reverse that the rearview camera is temporarily unavailable. -The problem, and the error messages, have been recurring for months. -In addition, as a result of the software changes, the vehicle radio and Google maps fail intermittently.
My car was subject to RP1056 (NHTSA Recall No. 25V-280). The reason for the recall was an error in the Parking Assist Camera in reverse. The camera would either not default to the rearview camera image, or it would display a "Camera is temporarily unavailable" message rather than showing the rearview camera image. An over the air software update (P3.6.3) was issued to attempt to address the error. The software update was installed on my car, but the problem is now more frequent and severe. The camera still displays the "Camera is temporarily unavailable" message. Additionally, the camera will now completely freeze and the IHU will also freeze and become completely unresponsive. During this time, the camera is not available, until it crashes and restarts.
The rearview camera failed to turn on and wouldn't turn on at all during the process of reversing out of the home garage. It is available for inspection and has been inspected previously. I could not see the pillars in my garage or anyone else/other cars if they were to appear behind me. The problem regularly occurs with my vehicle after multiple updates and was confirmed by the dealer. The manufacturer has inspected the car and its components, and an update has been issued to address the problem; however, the issue persists. No warning messages or symptoms, sometimes the camera turns on, and sometimes it doesn't. I would safely say that it happens every other time the rearview/surround camera is activated.
The contact owns a 2023 Polestar Polestar 2. The contact received notification for NHTSA Campaign Number: 25V615000 (Back Over Prevention). The vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall remedy could not be completed because previous software updates were not completed. The contact stated that the dealer would only complete the recall if the previous software updates were completed, and the updates were not covered under the recall. The contact stated that the dealer failed to complete the software updates previously. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact had not experienced a failure.
Related recalls
Back over prevention › Software
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
Remedy: Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069.
Back over prevention › Software
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504.
NHTSA investigations
Loss of rear-view camera image
On July 9, 2025, the Office of Defects Investigation (ODI) opened Recall Query (RQ) 25004 to investigate and review the effectiveness of the remedy for Recall 25V-280.Polestar initiated Recall 25V-280 to address shortcomings in the remedy for Recall 24V-477, which intended to address rear camera outage conditions.
Collision Avoidance complaints in other 2 years
Frequently asked questions
How common are collision avoidance problems on the 2023 Polestar 2?
NHTSA has 90 complaints about the driver assistance of the 2023 Polestar 2, 78% of the model year's 116 complaints. The component named most often is sensing system › camera (81 mentions).
Is there a recall for 2023 Polestar 2 collision avoidance problems?
Yes — NHTSA recall 25V-615 (software, Sep 15, 2025); NHTSA recall 25V-280 (software, Apr 25, 2025). Recall repairs are free at authorized dealers.
At what mileage do 2023 Polestar 2 collision avoidance problems start?
Half of the complaints with a recorded mileage happened before about 25,000 miles, and 50% before 25,000 miles.
Is it dangerous?
Owners linked 0 crashes, 0 fires and 2 injuries to driver assistance problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.