2011 Mercury Mariner Steering Problems

Mileage when the problem started

• Under 25k
  00%
• 25k–50k
  16%
• 50k–75k
  16%
• 75k–100k
  211%
• 100k–150k
  1161%
• 150k+
  317%

Owner reports

Selected complaints filed with NHTSA by 2011 Mercury Mariner owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel became difficult to turn in either direction. After turning off the vehicle and restarting the engine, the vehicle would operate normally. The vehicle was taken to and independent mechanic who diagnosed that the steering shaft torque sensor was faulty and need to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 14V284000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000. THE CONSUMER STATED THE DIAGNOSTIC TROUBLE CODE WAS B2278. …

The contact owns a 2011 Mercury Mariner. The contact stated that while attempting to make a turn from a complete stop, the steering wheel became significantly difficult to turn. The contact was able to turn the vehicle by using physical force. The contact stated that the failure persisted. The vehicle was taken to an unknown dealer, where it was diagnosed with electric power steering system torque sensor failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 141,968.

The contact owns a 2011 Mercury Mariner. The contact stated while entering a fast-food drive-thru, the power steering warning light illuminated, and the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

The contact owns a 2011 Mercury Mariner. The contact stated that the steering wheel was difficult to turn. The contact stated that the steering wheel was spinning in circles. The vehicle was taken to the local dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 200,732.

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the power steering became inoperable with no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the steering shaft port sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

While my wife was driving the vehicle, the power assisted steering failed and produced a "power assist fault code" on the display. The car became too hard for a 74 year old woman to be able to steer. I took the car to the Ford dealer near me who confirmed it was the steering torque sensor had failed and needed to order in one and would cost $600 to replace. I did a VIN search on your data base, but it didn't show any recalls for this problem. However a google search showed a recall for my vehicle make, model and date of manufacturer and part of the Ford 14SO5 recall. The information on your web site shows that Mercury Mariners manufactured prior to Sept.11, 2010 were affected. Mine was manufactured in August of 2010. …

I was driving my vehicle at a low rate of speed on a city street on 10/16/15 and as I turned a corner, about to pull into a driveway, there was a complete loss of power steering ! The vehicle was very difficult to control and it took all my strength in both arms to complete the turn and pull into the driveway safely. The vehicle was towed to crest Ford dealership in flat rock, mi and the diagnostic code they detected indicates they need to replace the entire steering column and is supposed to be covered under Ford's recall 14s05. Dave in their service department took what he described as "the first step" by sending an email to request that this repair service be performed under the recall. It was denied by Ford because a different code, also covered by this recall, was addressed by liberty Ford in brunswick oh on 5/11/15 (at which point they updated the power steering control module). …

While driving on i90, recently noticed noise in steering column which has gotten progressively worse and steering wheel now shakes. Taken to Ford dealer was told it was atorque angle steering sensor. Fix about $500 unless the steering column is broken! Fix then 1530. How does a steering column break? Recall 14s05 for steering problem. Supposedly if this was fixed Ford is released from any recall dealing with steering if it has been replaced. Apparently Ford omitted this info from the public just wondered if I have any recourse to resolve this. Ford dealer says no recall. Ford company says this is not under recall as I had prior recall taken care of. There are numerous other complaints regarding this vehicle and the same exact problem with the exact same outcome. …

Tl* the contact owns a 2011 Mercury Mariner. When the contact attempted to drive the vehicle, the steering wheel failed to turn and the power steering assist warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The vehicle was not taken to a dealer. In addition, the contact stated that the vehicle was once repaired per NHTSA campaign number: 14V284000 (steering); however, the failure recurred. The manufacturer was notified of the failure and informed the contact that the recall was a one time repair. The approximate failure mileage was 140,000.

Tl* the contact owns a 2011 Mercury Mariner. While driving approximately 35 MPH and attempting to make a turn, the steering ability seized. The vehicle struck a curb and was towed to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was being repaired at the owner's expense. The manufacturer was notified of the failure. The contact also stated that the vehicle was repaired last year per an unknown recall for the steering module. The VIN was unknown. The approximate failure mileage was 129,000.

Related recalls

NHTSA investigations

Steering complaints in other Mariner years