2010 Mercury Mariner Steering Problems

Which parts fail

• Column
  1

Components named in complaints (power steering, steering column, rack and pinion).

Mileage when the problem started

• Under 25k
  12%
• 25k–50k
  48%
• 50k–75k
  48%
• 75k–100k
  714%
• 100k–150k
  2551%
• 150k+
  816%

Owner reports

Selected complaints filed with NHTSA by 2010 Mercury Mariner owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact's mother owns a 2010 Mercury Mariner. The contact stated while her mother was driving 45 mph, the steering wheel became difficult to turn. The driver stated the tire pressure and the power steering warning lights were illuminated. The driver was able to park the vehicle on side of the road. The owner took the vehicle to the independent mechanic and associated the failure with NHTSA Campaign Number: 14V284000 (Steering), however, the VIN was not included. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 115,437

The contact owns a 2010 Mercury Mariner. The contact stated while attempting to pull out of a parking space, she became aware that the electronic power steering was not functioning properly. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,000.

The contact owns a 2010 Mercury Mariner. The contact stated that upon starting the vehicle, the power steering assist fault message flashed on the instrument panel. The contact then stated that excessive force was needed to steer the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number:14V284000 (Steering). The contact called the dealer and was informed that the vehicle was not under recall. The manufacturer was notified of the failure and provided the contact with a case number. The vehicle was not repaired. The failure mileage was approximately 121,000.

The contact owns a 2010 Mercury Mariner. The contact stated that after starting the vehicle, the message "Power Steering Assist Failure" was displayed, and the steering wheel became extremely difficult to turn in either direction. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering), which the contact related to the failure. The cause of the failure was not yet determined. The failure mileage was 185,000.

The contact owns a 2010 Mercury Mariner. The contact stated that the power steering fault warning light was illuminated. The power steering assist had failed which made the vehicle difficult to steer. The contact stated that the power steering fuse lines were replaced; however, the failure persisted. The dealer was contacted, and the contact was informed that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 125,000.

The contact owns a 2010 Mercury Mariner. The contact stated that while driving approximately 20 MPH, an alarm sounded, and the steering wheel locked up. The message "Power Steering Assist Fault" was displayed. The contact was able to drive to the residence nearby. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was previously repaired under recall. The failure mileage was approximately 190,000.

The power steering assist is malfunctioning and it is available for inspection upon request. The steering wheel is very difficult to turn, it's as if the power steering assist is keeping the wheel from turning. No, but I spoke to someone at Ford and they said that it sounded like my car should be in the recall that was announced for my vehicle type but my VIN was not included in the recall. My car has not been inspected by anyone but it says right on the dash board digital display that there is a "Power Steering Assist Fault". Ford does this with many vehicles they recall, a lot of vehicles that should be included in the recalls are not and we're supposed to foot the bill for their lack of concern for public safety? It's going to cause an accident but it's my only working car and I can't afford to pay for their mistakes. How many have died due to their negligence I'm wondering.

The contact owns a 2010 Mercury Mariner. The contact stated that while making a turn, the steering wheel became difficult to maneuver after completing the turn. The contact stated that no warning lights were illuminated. The contact stated that she would turn the vehicle off and on, and upon restart, the failure corrected itself. The vehicle was taken to the dealer where it was confirmed that the failure was related to NHTSA Recall Number: 14V284000 (Steering) and the steering column needed replacement. The dealer informed the contact that the parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were on backorder and they were unable to provide a repair date. The failure mileage was unknown. Parts distribution disconnect.

"Power Steering Assist Fault" message appeared, and the steering became stiff, indicating the power steering stopped working. This happened while coming down from a snowy mountain pass, which put myself, my passengers, and other vehicles at risk. Even though there was a 2014 recall for this problem, I was told by Ford dealership that there were no open recalls on my car (indicating it was either fixed and broke again, or my car was never included in the recall-- as I purchased the vehicle secondhand, I am unsure which it is). It will be a $1200 fix fat this Ford dealership for a known and dangerous problem that should, but won't, be covered by the previous recall. There should be an easier way to track fixed recalls through the NHTSA Vin lookup program.

I recently purchase 2010 Mercury Mariner. There is a few errors appearing on the screen in front of the steering wheel. One of the error is "CHECK FUEL LINES." It also has an error about the tire pressure sensor. It also rides roughly, but the wheels are like new, so it feels like the suspension or shocks have something wrong with them. Also, there is a lot of play in the steering wheel when driving it. When I went to check on the recalls in the system by putting in my VIN, it shows that there are no recalls on my vehicle. However, these errors and issues are connected to the recalls for my vehicle. I am sure that these recalls have not been taken care of for this vehicle and they need to be fixed.

Related recalls

NHTSA investigations

Steering complaints in other Mariner years