2013 Mercedes-Benz C250 Airbag Problems

Which parts fail

• Frontal › Driver clockspring/spiral cassette
  1

Components named in complaints (front, side and curtain air bags, sensors and inflators).

Mileage when the problem started

• Under 25k
  39%
• 25k–50k
  1134%
• 50k–75k
  1031%
• 75k–100k
  413%
• 100k–150k
  39%
• 150k+
  13%

Owner reports

Selected complaints filed with NHTSA by 2013 Mercedes-Benz C250 owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2013 Mercedes-Benz C250. The contact stated that while driving 10 MPH, the front passenger's side air bag unexpectedly deployed with no impact on the vehicle. The air bag warning light was illuminated. The contact parked and then restarted the vehicle before driving to the residence. The contact sustained bruises and scratches on his forearm, but medical attention was not received. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2013 Mercedes-Benz C250. The contact stated while driving approximately 5 MPH, the driver's side air bags were inadvertently deployed. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure; however, no assistance was provided. The approximate failure mileage was 79,000.

Airbags didn't deploy during accident, vehicle hit on drivers side, greatly impacted, driver seatbelt was on. All recalls were completed. Impact from other vehicle that hit my vehicle had deployed airbags.

"Front Right Malfunction Service Required." Recently purchased vehicle, dealer performed recalibration before sale (error did not display during test drive or before purchase). 30 minutes after purchase notification popped up, dealer agreed to pay for repair. Took to non-purchasing Mercedes dealer, they were able to reproduce and quoted for $4179. Repair included seat replacement and height adjustment replacement. Purchasing dealer then refused repair The error pops up randomly, with person in passenger seat and without. Afraid to have anyone ride as a passenger, if a wreck occurs the airbag could not deploy.

As I sat in my vehicle waiting for the traffic light. I felt a sudden hit on my head. At that moment I was confused, and thought someone had rear ended me. So like anybody would, I pulled over only to find out that the headrest on my 2013 Mercedes Benz C250 had came apart. It seems like the plastic inside tore apart from the springs causing pressure for it to deploy.

The glue that suppose to make sure my windshield is secure is no longer secure. The windshield moves as I am driving. It's only on the corner of the driver side. Everything else is secured. Also my airbags (passenger and driver). There is a recall but its not showing when I run the Vin # .

I was driving in a parking lot and suddenly my air bag deployed for no reason I did not hit anyone or get hit for the airbag to deploy. Suffered some bruising on my right forearm and in my left ear I still hear ringing from the airbag deploying.

Per the attached Repair Order 948486 dated May 13, 2020, when I brought in the car to Fletcher Jones in Newport Beach for the airbag recall, I thought both of the Takata airbags were replaced and not just the passenger airbag. In fact, Repair Bill Job A states: "Replace Driver and Front Passenger Airbag". "No Charge" I did not notice that they only replaced the passenger airbag. I would not have known the driver's side was not replaced if the airbag warning light did not come on. Please direct Fletcher Jones to finish this repair properly. Per the enclosed photos, my dash display now has an image of the airbag and it says "Front Left Malfunction Service Required". I am very worried what will happen if we get into an accident. …

Tl* Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger air bag warning indicator was illuminated. On one occasion, while the contact's vehicle was stopped, another vehicle crashed into its rear driver's side. The contact stated that the headrests detached due to the impact. The air bags did not deploy. The contact received injuries to the neck and back, which required medical attention. A police report was filed. The vehicle was able to be driven. After the crash, the ABS, air bag, and several other unknown warning indicators illuminated. Also, the brakes failed to operate properly and the vehicle began to stall. …

Tl* the contact owned a 2013 Mercedes Benz c-250. None of the frontal air bags deployed vehicle destroyed the contact stated that his wife the driver of the vehicle fell asleep while driving due to the medication she was taken. Per the police report she was driving approximately 25-30 MPH when she collided head-on into a parked vehicle. None of the frontal air bags deployed. The police was present and a report was issued. The contact stated that the driver sought medical attention for head and shoulder injuries. The vehicle was towed to Mercedes Benz of arrowhead (9260 w bell rd, peoria, az 85382), then to the body shop where it was deemed a total loss. The cause of the air bag failure was not determined. The dealer was contacted by phone and advised that sometimes the air bags do not deploy. …

Related recalls

NHTSA investigations

Airbag complaints in other C250 years