2011 Lexus IS 250 Airbag Problems

Mileage when the problem started

Owner reports

Selected complaints filed with NHTSA by 2011 Lexus IS 250 owners, lightly cleaned up (personal details are redacted by NHTSA).

Tl* the contact owns a 2011 Lexus is250. The contact stated that while making a left turn, another vehicle crashed into the passenger side of the vehicle. The air bags failed to deploy. The driver did not sustained injuries, the front passenger sustained face injuries that required medical attention. The other driver did not sustain injuries. A police report was filed. The vehicle was towed to a tow lot. The vehicle was not taken to a dealer or an independent mechanic for a diagnostic testing and was not repaired. The contact stated that he just received a recall noticed which the VIN was included in NHTSA campaign number: 19V005000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 130,000.

Tl* the contact owns a 2011 Lexus IS 250. While driving approximately 50 MPH, the contact crashed into another vehicle. The air bags failed to deploy. The contact sustained injuries to the right thumb that required medical attention. A police report was filed. The vehicle was towed to a collision center, but was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 16V340000 (air bags). The manufacturer was not made aware of the failure. The failure mileage was unknown.

I was driving my vehicle and the vehicle 3 car lengths ahead of me put on his brakes and when I went to put on my brakes my car continued to accelerate and I had no control of the braking and ran into the back of the vehicle. My airbags failed to deploy- my car was a complete loss to the front end ($17,000.00) and the insurance appraiser,body shop, police officer, towing company were stunned that the airbags failed to deploy do to the severity of impact and damage.

Tamara recall. I feel that they are doing nothing to resolve this problem. I received this notice in May of 2016 and it IS now October 2016 . Why don't they just replace the air bag with a different one. Remove the defective one not send a notice not to use your car. I have a child and he sits in the passenger seat and if anything were to happen to him because of the lack of response to the recall . I will take legal action especially hearing about the lady who just recently died regarding these airbags. I keep asking Lexus on when they are going to fix the problem and they said next year (2017) sometime. Why IS it that our safety IS not a priority. But they sure are in a rush to sell you a car. I bought my car to use it not sit at home to look pretty and stay parked because that's the advice they are giving us. How hard IS it to replace 1 airbag . …

Takata recall in June 2016 I received a letter notifying me that my passenger airbag was on recall for being dangerous & harmful if inflated and to not have any front seat passengers in my vehicle. To date, there hasn't been a fix for the recall which has been going on 8 months now. I am very upset that this issue hasn't been resolved. No one has checked on my vehicle nor offered a loaner. I recently took my car in for service & a rental car option was mentioned. That isn't acceptable when I'm paying a car note for a vehicle to which I can not fully use. I have a disabled parent who I care for & it's not comfortable for her to ride in the back seat. The backseat of the is250 IS tight & more comfortable for kids not adults. I am her sole care taker and this inconvenient issue as Lexus explains it, IS not acceptable. …

Tl* Takata recall. The contact owns a 2011 Lexus IS 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the cerritos Lexus dealer (18800 studebaker rd, cerritos, ca 90703, phone number: [phone]) and informed the contact that they would not service the vehicle since the contact was the second owner. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Tl* Takata recall. The contact owns a 2011 Lexus IS 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The park place Lexus plano dealer located in plano, texas was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Tl* the contact owns a 2011 Lexus IS 250. The contact stated that NHTSA campaign number: 16V340000 (air bags) exceeded a reasonable amount of time for repair. The recall notification was received in December of 2016. The dealer (henderson nevada Lexus) stated that the part was not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 07/13/17

Tl* Takata recall. The contact owns a 2011 Lexus IS 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags). However, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Tl* Takata recall. The contact owns a 2011 Lexus IS 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Related recalls

NHTSA investigations

Airbag complaints in other IS 250 years