Which parts fail
Components named in complaints (doors, hood, frame, rust, paint and trim).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2007 Lexus IS 250 owners, lightly cleaned up (personal details are redacted by NHTSA).
Takata recall airbag did not inflate when hitting a brick wall head on. My car was in motion and was hit on the rear passenger side of the vehicle and fish tailed head on into wall and I sustained injuries.
Tl* the contact owns a 2007 Lexus is200. The contact stated that while driving the vehicle in sunlight, the dashboard melted. The contact stated that the failure resulted in the dashboard having a shiny, causing the sunlight to be reflected which blocked the contact's eyesight. Lexus of roseville (300 automall dr, roseville, ca 95661, [phone]) was contacted and informed of the failure. The contact was informed that the warranty expired on the vehicle. The dashboard was previously covered however, the contact was not informed of the covered repair on prior maintenance visits. The manufacturer was contacted and informed of the failure. The contact was informed that two letters regarding the melting dashboard was mailed to the contact. The contact stated that the letters were not received. The vehicle was not repaired. The failure mileage was 125,000.
I have complained to the Lexus dealership as well as sonic about this dashboard. My warranty was valid my first several complaints, pictures were taken by a Lexus rep and sent to corporate. At that time corporate denied complaint I personally called and a rep told me that they have received calls in regards to melting sticky dashboard and they having this problem with people that live in hot humid climate. I was in disbelief that the rep told that to me. I asked the rep who makes a car based on climate weather I live in alabama and in the summer with the sun beaming on dashboard can possibly cause a car accident. Safety safety has been my main concern this IS dangerous. They called me and said they worked pay 20% then a couple days later said 20% only towards parts.
The dashboard over the instrument panel and the front and rear side door panels are melting,cracking and deteriorating which causes dents in the material to the touch. All of the material IS discolored and sticky or melting. This needs to be replaced immediately and a recall needs to be dictated by the NHTSA asap. Lexus notified me of the problem almost a year ago, and when I called they told me it would take another 9 -12 months before they could replace the dashboard and side door panels. So, it would be 11/2 years since the original Lexus notice that they maybe can fix the problem. This IS unacceptable and this IS why the NHTSA needs to demand Lexus initiates a official recall for the affected vehicles with the melting dashboard and side door panel issues.
Melting dash - I have the Lexus "melting dash" problem on my is250 and have waited for 1 1/2 years, with no resolution. My local dealership says they have not received any dashes for over 6 months and have no idea when they might arrive. My dash has melted into a slick blob and that become a significant safety hazard. When driving during the day, the sun reflects on this melted surface and blinds the driver. I have notified cerritos Lexus and Lexus corporate of this safety issue. Forcing customers to drive unsafe vehicles with no expectation of when a solution IS available IS unacceptable. This should be listed as a recall due to the driver/passenger safety concerns. What am I supposed to do? I'm telling my wife not to drive unless it's an emergency.
Tl* the contact owns a 2007 Lexus IS 250. The contact stated that the dashboard was melting and the glare from the dashboard affected her visibility while driving various speeds. The contact spoke with tom wood Lexus (4610 e 96th st, indianapolis, in 46240, [phone]) and was informed that there was a limited time warranty to have the vehicle serviced. The contact was informed that she missed the deadline for the repair. The manufacturer was notified of the failure and provided the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 60,000.
I started noticing that my dashboard and all four door panels are melting and its very sticky. While driving the glare gets really bad reflecting onto the windshield that its hard to see. I can't lean my arm on my door because its really sticky and it leaves a film on my arm. My dashboard IS also cracking due to this melting. I have not noticed a recall on it but I have spoke to others that this IS happening to and also seeing the same online with other Lexus/Toyota owners.
Tl* the contact owns a 2007 Lexus IS 250. The contact stated that the dashboard was sticky which created a glare on the windshield while driving. The contact was concerned for her safety due to the glare impairing her vision of the roadway. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 183,000.
Tl* the contact owns a 2007 Lexus IS 250. The contact stated that the dashboard panel melted and contained a sticky texture. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified. The failure mileage was 121,000.
Dashboard melting and door side panel melting. The melting of dashboard and side door panels causes a shiny reflection onto windshield. The glare from the reflection caused the driver difficulty in seeing and LED to accident.
Body complaints in other IS 250 years
Frequently asked questions
How common are body problems on the 2007 Lexus IS 250?
NHTSA has 59 complaints about the body & structure of the 2007 Lexus IS 250, 28% of the model year's 213 complaints. The component named most often is body (20 mentions).
Is there a recall for 2007 Lexus IS 250 body problems?
No. NHTSA lists no body & structure recall for the 2007 Lexus IS 250, though it has 5 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2007 Lexus IS 250 body problems start?
Half of the complaints with a recorded mileage happened before about 80,000 miles, and 5% before 25,000 miles.
Is it dangerous?
Owners linked 2 crashes, 0 fires and 1 injury to body & structure problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.