2010 Lexus ES350 Airbag Problems

Mileage when the problem started

• Under 25k
  113%
• 25k–50k
  338%
• 50k–75k
  113%
• 75k–100k
  113%
• 100k–150k
  225%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2010 Lexus ES350 owners, lightly cleaned up (personal details are redacted by NHTSA).

Tl* Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). While driving 50 MPH, the contact had to abruptly depress the brake pedal, but it failed to respond. As a result, the contact rear ended another vehicle. The air bags failed to deploy. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. There were no injuries and a police report was filed. Prior to the crash, the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to sterling mccall Lexus (10025 southwest fwy, houston, tx 77074, [phone]) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The failure mileage was 100,000. Parts distribution disconnect.

Tl* the contact owned a 2010 Lexus ES350. While driving 30 MPH, the contact fell asleep and crashed the vehicle into a tree. The air bags failed to deploy. A police report was filed. The vehicle was towed to schultz Ford w haverstraw, inc. Located at n route 9w us-9w, west haverstraw, ny 10993; [phone] where it was deemed destroyed. There were no injuries, but the contact was taken to the hospital. The manufacturer was not contacted. The failure mileage was approximately 70,000.

Location: 605 north, before del amo blvd. Exit. At 5 pm on September 22, 2011 I was in the extreme left lane of the freeway, next to the carpool lane. A light gray truck (with flatbed) swerved right in front of me at a very high speed. There were just a couple feet of distance between the truck and my car. I slammed my brakes to avoid rear-ending the truck. A car behind me hit my car from rear right forcing me into the car pool lane. That's when a van that was in the car pool hit my car first on the rear left door and then rubbing against my car and delivering a huge impact on the driver side window. The impact was head-on and it did the following: 1. The driver-side window was smashed completely. The flying broken pieces of glass flew and delivered several injuries including bleeding on my left elbow, left hand near the wedding ring finger, on my head and on my right hand. 2. …

Takata recall. Lexus has distributed an "interim notice" of this recall that advises owners not to operate the vehicle with an occupant in the front passenger seat. The letter states Lexus is "taking this action to ensure your safety". In reality, the notice is an obvious attempt to protect Lexus from any liability. This notice was sent three months ago, and yet there is no remedy available. The recommended solution is impractical for most families. The question is how long should consumers consider is a "reasonable" time for this problem to be corrected. The issue essentially prevents an owner from honestly trading, selling, or otherwise disposing of the vehicle while the problem exists. I also lease another Lexus vehicle and was told by Lexus that I could drive that one while we waited for the recall to be resolved. That adds miles to my lease obligation that were not planned for. …

Takata recall, in June 2016 I received in the us mail a notice of recall for the front passenger airbag. The notice advised me to not drive the vehicle with a passenger in the front passenger seat. It is 5 months later and Lexus still has no solution or available remedy for this situation. In the meantime the resale price of the car has fallen due to this situation. I want the airbag replaced by Lexus soon.

Tl* the contact owned a 2010 Lexus ES350. The contact received a notification stating that the vehicle had Takata air bags. The contact was concerned that the VIN was not indicating that the vehicle was included in the recall. The manufacturer was notified. A local mechanic was not contacted. The contact had not experienced a failure. The vehicle's mileage was 104,000. Updated 09/06/17

The 2010 Lexus e35 I was a passenger in was rear ended in a multi-car accident on June 11, 2011, on interstate highway 80 in roxbury township, new jersey. There were three cars involved in this collision and the Lexus I was riding in was the only car whose air bags failed to deploy. As result I sustained a severe case of whiplash involving my right shoulder and arm from which I continue to suffer almost constantly daily discomfort three years later. This injury would have been completely avoided had these Takata airbags deployed as they were intended to do as result of direct impact by another vehicle. I urge the national transportation safety board to commence a robust and vigorous criminal inquiry into these failed Takata airbags that Lexus installed on their vehicles during 2010.

"Takata recall" - Lexus has failed to remedy the defect within a reasonable time. They have known about this for months and sent a letter in July saying "in the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants, and result in serious injury or death." the local dealer has no idea when the replacement of the airbag inflator or the airbag assembly will be available. Until the replacement is made, the car cannot be driven with someone in the passenger seat. This creates a huge hardship and greatly reduces the ability to use the car. Since Lexus has know about this for a long time, it is unacceptable to not promptly remedy the defect or even give a time range when the remedy might be completed.

Tl* Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) for the passenger frontal air bag inflator. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer stated that the parts would eventually be available and referred the contact to her local dealer. The local dealer (sterling mccall Lexus located at 10025 southwest fwy houston, tx 77074) was contacted and stated that they did not see the inflators being repaired and suggested that the contact consider a new vehicle. The contact had not experienced a failure. VIN tool confirms parts not available.

Tl* Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (jack ingram Lexus in montgomery, alabama) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. Updated 08/22/17 the consumer stated the vehicle was due to be repaired on August 30, 2017.

Related recalls

NHTSA investigations

Airbag complaints in other ES350 years