Most common 2020 Kia Sorento problems
Share of the 138 complaints; one complaint can involve more than one system. "~" is the median mileage when the problem started.
Kia Sorento complaints by model year
Best Sorento years: 2020, 2018, 2024. Years to avoid: 2011, 2016, 2017, 2013, 2014. Compare all years →
2020 Kia Sorento recalls (1)
Trailer hitches
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership.
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge.
NHTSA defect investigations
Federal safety investigators have looked into a possible defect involving the 2020 Kia Sorento:
Loss of Motive Power
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021.
What 2020 Kia Sorento owners say
Engine & cooling all 68 →
The contact owns a 2020 Kia Sorento. The contact stated that while driving approximately 53- 55 MPH, the contact suddenly noticed that their surrounding drivers were honking for her attention. Eventually, another nearby driver notified the contact by pointing down and yelling out "fire". The vehicle then stalled and the contact was able to use its momentum to coast to the side of the road where the vehicle then completely came to a stop. The contact exited the vehicle safely. The police and fire department had arrived and extinguished the fire. A police report was filed. There were no injuries sustained. The vehicle was towed to the insurance company. A dealer was not contacted. The manufacturer was made aware of the failure and sent a certified mechanic and an inspector from the manufacturer had been sent to inspect the vehicle. …
The contact owns a 2020 Kia Sorento. The contact stated that while the vehicle was parked, the contact noticed a small oil leak on the ground underneath the vehicle. The contact checked the oil level and added a quart of oil to the engine. The vehicle was driven approximately 50 miles. The contact parked the vehicle and checked the oil level again. They noticed that the oil level was low and added another quart of oil. No warning lights were illuminated. The vehicle was driven another 15 miles, and the contact stopped at the grocery store. The contact stated that while attempting to restart the vehicle, the contact noticed a clicking sound, as if the engine was attempting to start. The contact continued, stating that the vehicle failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed with complete engine failure. …
Electrical system all 20 →
The contact owned a 2020 Kia Sorento. The contact stated that while the vehicle was parked, her daughter saw smoke coming out of the vehicle. The contact stated that as she opened the vehicle, she saw flames on the front side of the vehicle. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. There were no injuries sustained. The vehicle was towed to a tow lot where it was totaled. The dealer was notified of the failure. The manufacturer was notified of the failure and sent out a field technician to investigate the cause of the failure. The manufacturer later sent a letter to the contact stating that the cause of the failure was undetermined. The contact associated the failure with NHTSA Campaign Number: 22V703000 (Trailer Hitches) as her vehicle was equipped with a trailer hitch. …
The contact owned a 2020 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed smoke coming from the vehicle. The contact stated the fuse box located on the driver's side had caught on fire. The vehicle was extinguished by the Fire Department. A fire report was filed, and a fire report number was provided; however, the cause of the failure was not yet determined. A Police report was filed and provided to the contact. The dealer was not contacted. The contact received notification of NHTSA Campaign Number: 22V703000(Trailer Hitches). The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.Parts distribution disconnect.
Transmission & drivetrain
The contact owns a 2020 Kia Sorento. The contact stated that for approximately a month, while driving at various speeds, the vehicle started jerking abnormally. The contact stated that the jerking stopped while accelerating. The vehicle was taken to a dealer, and the vehicle was not diagnosed; however, the mechanic test-drove the vehicle and stated that the failure might be associated with the transmission. The contact stated that after visiting the dealer, the check engine warning light illuminated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 97,085.
The vehicle suffered a sudden, severe engine malfunction/misfire while in operation, presenting a serious safety hazard on the road. Following the incident, the vehicle was taken to an authorized dealership service center (Repair Order #[redacted]), where technicians verbally confirmed that the engine requires a complete replacement due to internal mechanical failure. The catastrophic mechanical failure of the engine directly caused consequential damage to the emissions system, entirely clogging the catalytic converter with unburned fuel/debris. Despite the clear link to the known, systemic defects inherent to the Theta II engine line-which is subject to active federal consent orders, safety recalls, and lifetime warranty extensions-both the dealership and Kia Corporate are refusing to honor the 8-year/80,000-mile Federal Emissions Defect Warranty. …
2020 Kia Sorento engines & fuel economy
| Engine | Transmission | Drive | MPG city / hwy / combined |
|---|---|---|---|
| 2.4L 4-cyl | 6-speed automatic | FWD | 22 / 29 / 25 |
| 2.4L 4-cyl | 6-speed automatic | AWD | 21 / 26 / 23 |
| 3.3L 6-cyl | 8-speed automatic | FWD | 19 / 26 / 22 |
| 3.3L 6-cyl | 8-speed automatic | AWD | 18 / 24 / 20 |
EPA ratings. Class: Small SUV.
Frequently asked questions
Is the 2020 Kia Sorento a good car?
Based on 138 owner complaints filed with NHTSA, the 2020 Sorento rates better than average: 46% fewer complaints than a typical year of the Sorento at the same age. It is one of the best Sorento years by this measure. Complaint counts don't account for sales volume or individual maintenance, so have any used car inspected before buying.
What is the most common problem with the 2020 Kia Sorento?
The engine & cooling — 68 complaints, 49% of all complaints for this model year, most often about engine › oil/lubrication › pressure/temperature sensor. Next are the electrical system (20) and transmission & drivetrain (18).
How many recalls does the 2020 Kia Sorento have?
There is 1 recall for the 2020 Kia Sorento, the most recent from September 19, 2022 (trailer hitches). Recall repairs are free at any authorized dealer — check whether yours has been done with the VIN recall check.
What are the best and worst years of the Kia Sorento?
The best years by complaints, compared at the same age, are 2020, 2018 and 2024. Years to avoid or approach with caution: 2011, 2016, 2017, 2013 and 2014. See the full Kia Sorento years comparison.
At what mileage do 2020 Kia Sorento problems happen?
The median mileage reported in complaints is about 20,000 miles; 68% of problems with a recorded mileage started before 50,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.