Which parts fail
Components named in complaints (power steering, steering column, rack and pinion).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2012 Kia Sorento owners, lightly cleaned up (personal details are redacted by NHTSA).
The clock spring needs fixed no features including the horn is working in my airbag light is staying on. Also I now have a loud knock in my motor I understand this should fall under the extended 15 yr 150k warranty; 2012 Kia vehicles (specifically the Sorento) with V6 engines are covered under major safety recalls for engine failure and fire risks. The primary issue involves metal debris from manufacturing that can cause premature engine bearing wear, stalling, and fire. You should check your VIN on the NHTSA site or Kia's recall page to confirm, as these recalls are still active.
While driving the vehicle on a local road at 35 MPH the engine started making noises, smoking, caught on fire and seized with absolutely no warning and no engine light came on before. My 2012 Kia Sorento was part on manufacturing defect recall related to the engine and it was checked by a Kia service shop for this over a year ago. At that time I asked if the engine malfunction could occur at a later date even though it was fine now. They service technician stated that it could still occur at a later date but was not informed that the engine could fail/lock-up, catch on fire with no warning at all.
This Kia Sorento caught fire while being driven. The driver reported that the steering locked up and she could see smoke and a flame coming from the engine. She left the vehicle unharmed however the experience was frightening. The front end of the vehicle was engulfed in flames and the car is now a total loss. The car was purchased from dallas auto auction by mas motors in dallas tx. The original owner was Kia of arlington.
While driving at 45mph my car shut off in the middle of the road (city.) no warning whatsoever, no check engine light, no check oil light...nothing. I could not steer it nor restart it. My lights all dimmed. Had it towed to a garage and they said they've had 3 of the same cars with the same issue in their shop. They told me there was no oil in it , but no leak. They put oil in it and jumped it, then took it for a test run and the vehicle stalled. The oil became thick and dirty, with metal in it as well. I was lucky that I was on my way home from work at midnight and there wasn't much traffic. I'm scared to drive it now, especially since I have a 150 mile drive in a few weeks. Called Kia and they told me I need documentation of all oil changes...fine, I can get that. …
Driving to work this past Tuesday 12/24/2019, while driving my car did this jerk move and then all the electrical signs popped up I couldn't brake or steer my stirring wheel .its as if my car locked up on me. Luckily I was able to turn off a side road avoiding on coming traffic. And but the car in park. I was stuck for 2 hours. My check engine light was the only light that stayed on. I couldn't start the car at all. Luckily I called my cousin to see if she could try and give me a jump too see if it worked. In which it did I then took my vehicle up to auto zone where they out it on the diagnostic machine. Where my battery and alternator were fine. It was very scary for this vehicle to have shut off on me like this I am just glad I was not on the highway or it could have been a really bad outcome for me. …
Tl* the contact owns a 2012 Kia Sorento. While driving 70 MPH, the steering wheel seized without warning. The brake pedal was depressed, but took an extended amount of time to stop the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed that the engine seized due to a lack of engine oil. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not repaired. Murray Kia (located at 1402 west ridge pike, conshohocken, pa 19428, [phone]) was informed of the failure. The vehicle was not included in NHTSA campaign number: 17V224000 (engine and engine cooling). The manufacturer was not contacted. The approximate failure mileage was 132,000.
I recently purchased a Kia Sorento with 38K miles. When I test drove the vehicle I noticed a distinct pull in the steering and the vehicle would drift in either direction. Since the vehicle still has 20K left on the Kia warranty I went ahead with the purchase. I then took the vehicle into the Kia dealership to have them troubleshoot the problem to which they informed me that the tires were unevenly worn and that they should be replaced. I replaced the tires and the problem persisted. I took the vehicle back to the dealership again where they performed a TSB to address the drift/pull issue and performed an alignment. The problem was still not resolved. I took the vehicle back to another dealership and they informed me that they noticed the vehicle pulling and recommended that I get another alignment. I stated that I had just had an alignment done. …
This vehicle is extremely dangerous in the snow or on wet pavement. You cannot control the vehicle - it just goes where it wants to. This situation is going to cause catastrophic problems and loss of lives. I don't know if the problem is the very light 4 cylinder engine, problematic suspension, steering, or tires, but it is extremely dangerous and will definitely cause accidents. Something has got to be done to make this vehicle much, much safer to drive in wet and/or snowy weather. It is difficult negotiating a hill in either direction, whether going up or down. I literally slide into the street from my driveway, which is by no means a very steep drive and I certainly cannot make it up the drive in the snow without first backing up into my neighbor's drive and getting enough speed up to make it to the top of my drive. …
For the third time in a 2 month span, my 2012 Kia Sorento has completely shut down as we have been driving it. We are at the 60K miles mark. This is very dangerous. Two of the three times we have been doing around 40 MPH on very busy streets and thank god, we did not hit another car or get hit. The vehicle with zero warning, will just die and we will lose all power steering, we can't shift gears, and the brakes do not work like they normally do. The first time I thought it was just a battery, so I replaced it. But since then we have had it at the dealership twice and they do not know what is wrong with it. They will get it running again and then a couple of weeks later, it will die again. I have two babies that ride in this vehicle and I am looking at my options to getting rid of it. This vehicle is very dangerous!!
The first time I was driving at 35-45 MPH and slowed to turn and my engine spontaneously stalled and steering wheel locked up. Luckily, no one was around me so I braked, and restarted the engine and car seemed to reboot fine. Today, it happened again except I was driving at a much slower speed, 15 MPH. I was ready to take a turn and the wheel locked up in the turned position (but not fully turned) and the engine stalled. I braked the car again and restarted the engine in the middle of an intersection. This is completely dangerous for all passengers of the car and everyone who's driving around me!
Steering complaints in other Sorento years
Frequently asked questions
How common are steering problems on the 2012 Kia Sorento?
NHTSA has 20 complaints about the steering of the 2012 Kia Sorento, 2% of the model year's 880 complaints. The component named most often is electric power assist system (1 mentions).
Is there a recall for 2012 Kia Sorento steering problems?
No. NHTSA lists no steering recall for the 2012 Kia Sorento, though it has 5 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2012 Kia Sorento steering problems start?
Half of the complaints with a recorded mileage happened before about 38,000 miles, and 38% before 25,000 miles.
Is it dangerous?
Owners linked 1 crash, 2 fires and 1 injury to steering problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.