Jeep Grand Cherokee 4xe Engine Problems

Engine complaints by model year

Which parts fail

• Cooling system › Pump
  1

Components named in complaints (engine, cooling system, oil leaks, timing chain, exhaust).

Mileage when the problem started

• Under 25k
  571%
• 25k–50k
  114%
• 50k–75k
  00%
• 75k–100k
  114%
• 100k–150k
  00%
• 150k+
  00%

What owners report

We aren't sure what happened exactly. We drove the car 10 minutes from my house to my work, and it started smoking when she parked. The car eventually caught fire and was completely destroyed, including damage to the structure it was parked next to. USAA has the car currently. My safety was put at risk because the car spontaneously caught fire and burned itself, and nearly burned the structure. There is no way to replicate the problem, as it's a slab of melted metal and plastic. The insurance company currently has the car. I don't know if the manufacturer has inpsected it. There were no warning lights prior to it catching fire after being parked. There was a recall associated with the batteries in these Jeeps, but our battery was not part of the recall. It seems the recall should have probably included my car, but it didn't.

This report involves a vehicle that was leased new from a dealership less a week ago. This vehicle has barely 200 miles on the odometer. While driving in electric mode, the engine completely shut off. The car shifted into park in the middle of traffic. I couldn't shift it out of park - not even into neutral to push the car off the street. The screen was telling me to press the brake and the start button, as if I was starting the engine. But doing those things did nothing. I couldn't start the engine, and I also couldn't turn the car off. The infotainment system was still running. Eventually, the passenger opened the door, which caused the car to turn off. From there I was able to restart the engine. I then drove home in hybrid/gas mode. The check engine light was on the entire ride back, and it remains on the next day. One other thing. …

The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while out of town, the vehicle was parked at the residence; however, neighbors informed the contact that the vehicle had caught fire overnight. The local fire department responded to the scene and extinguished the fire. A fire department report was filed. The vehicle was completely burned; however, the vehicle had not yet been evaluated by the insurance company. The contact stated that the security camera footage indicated that the fire had started under the passenger's side hood. The dealer and the manufacturer were notified of the failure through voicemail messages. The contact discovered that the VIN was included in NHTSA Campaign Number: 25V741000 (Electrical System). The failure mileage was approximately 40,000.

The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and occasionally the vehicle stalled. The vehicle was able to be restarted. The message "FORM" was displayed on the screen. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The contact stated that on a separate occasion, the vehicle became difficult to maneuver. No warning lights were illuminated. Occasionally, the infotainment screen displayed a blank screen or glitched intermittently. …

The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH and driving on an upward grade of the road, the vehicle was making an abnormally loud clicking sound and was losing forward momentum. The contact stated that two unknown symbols flashed on the instrument cluster. The contact pulled over and turned the vehicle off and had the vehicle towed to a dealer. Additionally, the contact stated he had observed that the vehicle was consuming an excessive amount of engine oil. The contact was adding one quart of oil several weeks. The contact stated that the abnormal sound was occurring while driving uphill at various speeds. The contact stated that the local dealer diagnosed the vehicle and advised the contact that the manufacturer was aware of the failure but did not have a fix available. The vehicle was not repaired. …

The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the vehicle started hesitating and then started losing motive power. The contact stated he started to smell an electrical burning odor. The contact parked on the side of the road and continued driving the vehicle to his residence after 15 minutes. The contact stated that he experienced the failure a second time. The contact took the vehicle to the local dealer but was unable to duplicate the failure. The contact continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the coolant pump to be replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 1,000.

Related recalls (3)