Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2023 Jeep Grand Cherokee 4xe owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while out of town, the vehicle was parked at the residence; however, neighbors informed the contact that the vehicle had caught fire overnight. The local fire department responded to the scene and extinguished the fire. A fire department report was filed. The vehicle was completely burned; however, the vehicle had not yet been evaluated by the insurance company. The contact stated that the security camera footage indicated that the fire had started under the passenger's side hood. The dealer and the manufacturer were notified of the failure through voicemail messages. The contact discovered that the VIN was included in NHTSA Campaign Number: 25V741000 (Electrical System). The failure mileage was approximately 40,000.
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and occasionally the vehicle stalled. The vehicle was able to be restarted. The message "FORM" was displayed on the screen. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The contact stated that on a separate occasion, the vehicle became difficult to maneuver. No warning lights were illuminated. Occasionally, the infotainment screen displayed a blank screen or glitched intermittently. …
The contact rented a 2023 Jeep Grand Cherokee. The contact stated that while driving 60 MPH, smoke was emitting from under the hood and entered the vehicle through the A/C vents. Other drivers were also waving down the contact attempting to notify there was smoke. The contact pulled over to the side of and immediately exited the vehicle. Shortly after there was an explosion and the vehicle caught on fire. No warning lights were illuminated. The contact and his daughter did not sustain any injuries. None of the air bags deployed. The Fire and Police Departments were called. A police report was filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to an unknown location. The origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was unknown.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that there was a fuel odor coming into the cabin of the vehicle while driving at various speeds. The contact stated that while attempting to accelerate uphill, the accelerator pedal had to be depressed to the floor for the vehicle to respond as needed. The contact stated that while driving at various speeds, the vehicle drove as if the brake pedal was being depressed. The contact stated that the fuel odor was evident only while the vehicle was in the E-Save Mode. There were no warning lights illuminated. The vehicle had been taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 600.
While driving home yesterday, the High Engine Temp alarm came on. This was just north of Virginia City, NV. I pulled the vehicle over and immediately smelled hot coolant when I exited the vehicle. I lifted the hood, and there was no coolant in the reservoir. I left the hood open and latched with the safety catch while I returned to Virginia City to the local market. The trip was mostly down hill so little excess strain was put on the engine. I bought some coolant and tried to refill the system. While I was doing this with the engine running, my son looked underneath and saw coolant streaming to the ground underneath the vehicle. We called AAA for a tow to get the Jeep to the dealership where I bought it yesterday eveing. I called and spoke to the Service Tech explaining my Jeep was at the dealership and why. I subsequently received a phone call from the Tech. …
On 1/31/24, while merging onto a highway(approx 45 mph), I accelerated into the lane in front of a truck. As I pressed the gas pedal nothing happened. The engine did not rev and I did not accelerate. I swerved on to the shoulder and coasted for several hundred feet and came to a stop. I put the car in park, turned off the vehicle and restarted it. Operated normally after that. The second instance of loss of motive power was on 3/11/24. Turning right on a residential street (approx 15 mph), the car demonstrated the exact same issue. In both cases no warning lights or messages came up, and the 'fix' was the same. Starting approximately 6/15/24 the vehicle began displaying the message "Electric Mode Temporarily Unavailable" while driving. …
My partner and I were driving from Oakland, CA to Petaluma, CA on [redacted], 2024. While driving approximately 75 mph the car shut down and i had to guide it to the side of the highway. It was frightening and we were almost was hit by passing traffic. The display screen and electrical system were going haywire - turtle sign to check engine to random messages stating the car was OK to start. After about 25 minutes, the car started on its own. At the time of the incident, there was just under a half tank of gas. In the weeks since, the car has randomly shutoff and turned itself back on. A nearby Jeep dealer in San Leandro, CA indicated he has heard of similar issue with other Jeep Grand Cherokees. Having read about this I do not trust Jeep as their response was "oh this happens with the 4xe." We purchased this vehicle in August of 2023 and have approximately 6400 miles on it. …
When ever I try to charge my Jeep grand Cherokee 4xe summit reserve it fails to charge on a level 1 or level 2 charger and then they check engine light comes on and a electrical burning smell from the hybrid battery and says service charging system. When ever you bring it to the dealer they just reset the code and says it works only for the problem to come back it also affects how the jeep drives when this happens the jeep doesn't want to accelerate properly and has other electric system issues like the wipers coming on randomly and the massage seats coming on randomly as well which can distract someone when they are not expecting that to happen the jeep doesn't want to drive. …
On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after an hour, of a full charge. The vehicle is being taken to a dealership. There were no warning messages when the burning smell began. Dealer states they are unable to reproduce the burning smell, and that there is no remedy available for the battery recall 95B. In addition dealer states, there is no remedy available to request a replacement battery from Stellantis prior to the 95B software update being released first. …
As I was approaching an intersection near the railroad track my vehicle just stopped on its own, the gear switch to Park on its own and I was unable to switch the gear back to Drive or Neutral. Messages on the screen popped up saying "Park Brake Auto Engaged Press Brake + Push Switch to Release" but that didn't worked then received another message saying "Service transmission". So basically I had to call a tow truck because my vehicle was stuck in the middle of the road and there wasn't any way to move it and thankfully it stopped about 100ft before the railroad tracks. As I was waiting for the tow truck, about 15-20 minutes later, I tried pressing the brakes and switch again and this time it worked and was able to restart the vehicle. I called the dealer to get a service appointment and I'm waiting for them to call me back. …
Related recalls
Engine
Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.
Remedy: Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026.
Engine complaints in other Grand Cherokee 4xe years
Frequently asked questions
How common are engine problems on the 2023 Jeep Grand Cherokee 4xe?
NHTSA has 24 complaints about the engine & cooling of the 2023 Jeep Grand Cherokee 4xe, 25% of the model year's 97 complaints.
Is there a recall for 2023 Jeep Grand Cherokee 4xe engine problems?
Yes — NHTSA recall 25V-766 (engine, Nov 6, 2025). Recall repairs are free at authorized dealers.
At what mileage do 2023 Jeep Grand Cherokee 4xe engine problems start?
Half of the complaints with a recorded mileage happened before about 16,000 miles, and 67% before 25,000 miles.
Is it dangerous?
Owners linked 0 crashes, 2 fires and 0 injuries to engine & cooling problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.