Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2011 Jaguar XF owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2011 Jaguar XF. The contact stated that while driving at various speeds, there was an abnormal rattling sound coming from the dashboard, where the passenger's side air bag was located. The air bag warning light was illuminated. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond as needed and stalled. The check engine warning light was illuminated. The contact was able to pull to the side of the road. The contact stated that the failure recurred several times and the vehicle was towed to the residence on each occasion. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Numbers: 16V373000 (Air Bags) and 12V521000 (Fuel System, Gasoline); however, the VIN was not included. …
We were driving north on I-75 and exited at highway m-24. As we turned rt., the left front tire lost air pressure (lt. Front car tire was recently changed and not sure proper sealant was used when installing new tire) and the car suddenly shot to the left and we went over an embankment into a ditch for approx. 20 feet then shot up and over an expressway entrance ramp into a steel barrier. The seat belts were on both of us and the airbags deployed. We both suffered severe blunt force body trauma and had to be taken by ems to the local hospital. Recovery has been slow as whip lash and back injuries just don't seem to want to heal. On another note, my right ear was damaged by the explosion from the air bag deployment and now I have high shrill ringing 24/7 and can't sleep. I have been to hearing specialists and they say it is tenitius (spelling) but there does not seem to be any solution. …
Takata recall - it has been over 8 months since I received the notice of the recall. Everytime I call the Jaguar number listed in the letter, I am told they have no idea of when they might be starting repairs. I don't want to wait until there is a fatality to get someone to fix this problem.
Takata recall - I am filing this complaint due to the poor handling of this recall by Jaguar corporate. On 7/29/16 we received a letter regarding the recall, and informed that they would be following up with a 2nd letter and instructions. On 12/6/16, no letter received, I called and s/w "kadar" in the corporate call center, and was told a letter would be received by "q4 2016". No letter received by 1/12/17, and I called and spoke with "kadar" again - and she offered me a "like for life" replacement - which meant replacing the faulty airbag with another faulty (but newer) airbag - Takata supplier has not given them a date on when this will be available. I didn't hear anything back again. On 10/2/17, we reached out to Jaguar to find out the status. We were told that the airbags shipped to the dealers over 2 months ago, and ready to replace. …
The passenger airbag works intermittently when my wife sits in the passenger seat. My wife weighs approximately 100 pounds. The manufacturer says that the passenger airbag is designed to not work for passengers 100 pounds or less and says that this serious safety issue to within their diagnostics. I believe that this issue is a serious safety issue and Jaguar refuses to correct the issue or return or replace the vehicle. The airbags on this vehicle have not been engineered correctly and Jaguar needs to be held accountable for their error. My wife refuses to drive as a passenger in this car. I purchased this car for my wife, who was present at the time of purchase. Jaguar failed to mention at time of purchase that the airbags would not work for a personal who weighs 100 pounds or less. I believe that Jaguar needs to be required to remedy this very serious safety issue.
One day, while driving, a vehicle defect caused the driver-side airbag of my mom's 2011 Jaguar XF to deploy, while the vehicle was in motion. There was no collision that prompted this explosion. A design fault of this magnitude caused the driver to lose control of the car. Luckily, a crash was avoided. This is a serious safety issue. Immediately, my mom took the car to the dealership. After running codes and speaking with a representative at the dealership, my mom was instructed to pay for this fault manufactured into her car. Further, no investigation was completed to determine if this deployment was a one-time occurrence or a fault in multiple cars. Jaguar has a legal and moral obligation of ensuring the safety of their customers.
Tl* the contact owns a 2011 Jaguar XF. The contact received a recall notification for NHTSA campaign number: 16V373000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and could not confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
Tl* the contact owns a 2011 Jaguar XF. The contact stated that the air bag warning light intermittently illuminated. The contact took the vehicle to the dealer, who stated that according to vehicle specifications, the air bag would deactivate when a passenger under 100 lbs was occupying the seat. The contact was concerned because a frequent adult passenger, who was less than 100 lbs, would not be protected by the air bag in the event of a crash the manufacture was alerted of the failure. The vehicle was not repaired. The approximate failure mileage was 16,000.
Tl* Takata recall. The contact owns a 2011 Jaguar XF. The contact received notification of NHTSA campaign number: 16V373000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was contacted at [phone] and waited for nearly 15 minutes but there was not response. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The front passenger airbag needs to be replaced asap due to potential for the module inflator housing to explode and deploy abnormally in the event of a crash resulting in sharp metal fragments striking the passengers. The Jaguar dealership advised they do not have stock of the necessary components to repair my vehicle. Parts are not expected to be available until 3/31/2019 which is over a year from now and that is unacceptable! Where can I go to have it fixed immediately?
Related recalls
Air bags › Frontal › Passenger side › Inflator module
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2014-2015 Jaguar XF vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S.
Remedy: Jaguar will notify owners, and dealers will replace the front passenger air bag assembly, free of charge. The recall began June 27, 2018. Owners may contact 1-800-452-4827. Jaguar's number for this recall is J072.
Air bags › Frontal › Passenger side › Inflator module
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2009-2011 Jaguar XF vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S.
Remedy: Jaguar will notify owners, and dealers will replace the passenger frontal air bag assemblies, free of charge. The recall began March 2017. Owners may contact Jaguar Land Rover customer service at 1-800-452-4827.
Air bags › Frontal › Driver side › Inflator module
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2009, 2011, 2012 and 2015 XF vehicles manufactured February 6, 2008 to October 20, 2014. In the affected vehicles, the driver frontal air bags may be missing a chemical enhancer required for the second stage deployment, resulting in the second stage…
Remedy: Jaguar will notify owners, and dealers will replace the driver frontal air bag module, free of charge. The recall began on May 5, 2016. Owners may contact Jaguar customer service at 1-800-452-4827.
Airbag complaints in other XF years
Frequently asked questions
How common are airbag problems on the 2011 Jaguar XF?
NHTSA has 23 complaints about the air bags of the 2011 Jaguar XF, 29% of the model year's 80 complaints.
Is there a recall for 2011 Jaguar XF airbag problems?
Yes — NHTSA recall 18V-010 (inflator module, Jan 8, 2018); NHTSA recall 16V-373 (inflator module, May 27, 2016); NHTSA recall 16V-229 (inflator module, Apr 20, 2016). Recall repairs are free at authorized dealers.
At what mileage do 2011 Jaguar XF airbag problems start?
Half of the complaints with a recorded mileage happened before about 16,000 miles, and 60% before 25,000 miles.
Is it dangerous?
Owners linked 1 crash, 0 fires and 2 injuries to air bags problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.