Which parts fail
Components named in complaints (power steering, steering column, rack and pinion).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2014 Infiniti Q50 owners, lightly cleaned up (personal details are redacted by NHTSA).
1. The Electric Power Assist System or DAS malfunctioned preventing the car to steer correctly. When pulling out of side street onto the main boulevard, the car would not steer straight, there was no response from the steering wheel input and the vehicle crashed into a parked car parked on the side of the road 2. The safety of the driver and others were put at risk because the car crashed. 3. The problem has not be confirmed by the dealer our insurance company stated they may or may not investigate the problem. 4. Our insurance company has photos of the accident and damaged vehicle but has not inspected the car components for possible failure. 5. No warning light or messages were displayed to the best of my knowledge prior to the crash. 6. …
The contact owns a 2014 Infiniti Q50. The contact stated that while driving at an undisclosed speed, the steering wheel felt loose and made an abnormal knocking sound while making a turn. There was no warning light illuminated. The contact was able to manually move the steering column from underneath the steering wheel. The vehicle was taken to an independent mechanic, who retrieved DTC: C1130 and C1138. The mechanic informed the contact that the failure could be related to the steering column, but a more detailed inspection of the steering system was needed to confirm the cause of the failure. The vehicle was not repaired. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 73,850.
The contact owns a 2014 Infiniti Q50. The contact stated while driving at various speeds, the chassis control system warning message was illuminated. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V430000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 100,000.
The backup camera (parking assist camera) image is flipped left/right. The backup video display shows the rear view of the vehicle and super imposes the direction of travel with turn based on the position of the steering wheel. With image flipped left/right reversing the vehicle is counter intuitive and does not match the super imposed directional guidelines. When this malfunction occurred I nearly crashed into a parked car while trying to reverse into a parking spot. There is no indication of the malfunction. Driver must realize the image is flipped and turn in the opposite direction. This is definitely a safety risk.
Our front right bumper was just slightly damaged when back out of our garage. It was very mild cosmetic damage that occurred at only a speed of perhaps 5 MPH. Original body work estimates came in at $2,000 only to spiral out of control with the steering modules being replaced them steering rack before the car was ultimately totaled as the steering programming was still off. Upon research we found out that this particular model was plagued with electronic steering issues which appeared to be addressed under multiple recalls. The insurance company stated that they have videos of the steering wheel going crazy back and forth wildly after the modules were replaced. I am extremely concerned that such an insignificant bump could not only result in totaling a vehicle but could jeopardize a driver's safety with the steering issues.
Tl* the contact owns a 2014 Infiniti Q50. While driving approximately 20 MPH, the contact lost control of the vehicle and collided into a residential building. The contact received minor injuries and received medical treatment. A police report was filed. The vehicle was towed to the contact's residence. The vehicle was not fully diagnosed. It was unknown if the air bags deployed. The manufacturer was not notified. The failure mileage was 34,000.
It started with a flat tire and the psi light lite up on board and flat tire also, had the flat tire fixed and took car to the shop where I got tires replaced, within a year of ownership, replaced due to them being bubbled GM replaced them for free; took car to (just tires GM recommendation) with free tire balance and rotation and they also did front end alignment, after that lights was still on and shop rep said to drive the car a couple miles and it would reset itself so I did and still light was on drove to church on 4 lane hwy 85 n bound and I felt a slight tug on the right passenger side of the front of the car and decided to move out of the lane behind a 18 wheeler as I attempted to move out of my lane the car made a sudden jerk back in the lane which I was in and the wheel locked and I could not control or unlock it and the car began to spin and slide into the rear end of the 18 …
Bought car on 12/30/17. Upon driving home the car swerved repeated into other lanes. As it was snowing out, I did not take it seriously. Then on 12/31/18 and 1/1/18 I did not drive. On 1/2/18 I emailed my sales rep and informed him of the swerving and my concern for safety. No response. Then on 1/3/18 I emailed jake william again and still no response. Ps I have copies of all emails. Then on 1/4/18 lia contacted me on my experience. I informed them and then jake called me. He informed me to bring to car back for an alignment check. I did. Service informed me my newly certified car was out of alignment. They said they fixed it. I drove it home and immediately informed jake willis it was still pulling both sides. I told him I am bringing it back tomorrow 1/12/18 and I would need to purchase a different car. He said I needed to speak to the gym. …
- [ ] 2014 Q50 sport vq3.7vhr premium base with 51K miles. You'll just be driving along and the power steering just stops working! The steering gets very rough and the vehicle is difficult to control, it's done it 3-times now! On the warning indicator lights: 'power steering warning light' turns on & the 'vehicle dynamic control' light also. Then on the vehicle information display: 'chassis control system error' (see owner's manuel) turns on. You turn the car off and start it again and it goes away, sometimes. It's happened three times so far, and now it's not doing it it's been working fine for two days now? You never know when it's going to happen and it's very unsafe. The dealership said my basic warranty has expired and I just have the power train warranty left, unless I purchase an extended warranty. …
Today November 6, 2019, at about 12:30 pm after I started my vehicle the steering was very hard to steer and maneuver. I drove the vehicle back home but had a hard time steering. My vehicle has adaptive steering. I called about a recall that was issued for this problem and was told a software update was made in July of 2016. It appears that this has not resolved the issue and my vehicle May lead to a possible crash if I drive it. I was told that the issue was resolved despite the fact that I had an issue today. The weather was about 36 f and I don't believe it was a weather related. Issue. I was parked at a shopping mall at the time it occurred the vehicle was still warm when I started the vehicle.
Related recalls
Steering › Automated/adaptive steering
Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014-2016 Infiniti Q50 vehicles manufactured December 26, 2012, to December 11, 2015, and Infiniti Q50 Hybrid vehicles manufactured December 10, 2012, to December 17, 2015.
Remedy: Nissan will notify owners, and dealers will reprogram the Direct Adaptive Steering ECU software, free of charge. The recall began on August 12, 2016. Owners may contact Nissan customer service at 1-800-647-7261.
Steering › Automated/adaptive steering
Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014 Infiniti Q50 vehicles equipped with Direct Adaptive Steering. The affected vehicles received a power steering software version that, should the engine compartment reach freezing temperatures, the power steering software may disable the electric steering…
Remedy: Nissan notified owners and arranged to have vehicles towed to the nearest Infiniti retailer. Customers were instructed not to drive their vehicles until they were repaired.
Steering complaints in other Q50 years
Frequently asked questions
How common are steering problems on the 2014 Infiniti Q50?
NHTSA has 78 complaints about the steering of the 2014 Infiniti Q50, 46% of the model year's 169 complaints. The component named most often is electric power assist system (2 mentions).
Is there a recall for 2014 Infiniti Q50 steering problems?
Yes — NHTSA recall 16V-430 (automated/adaptive steering, Jun 13, 2016); NHTSA recall 13V-588 (automated/adaptive steering, Nov 20, 2013). Recall repairs are free at authorized dealers.
At what mileage do 2014 Infiniti Q50 steering problems start?
Half of the complaints with a recorded mileage happened before about 4,000 miles, and 75% before 25,000 miles.
Is it dangerous?
Owners linked 5 crashes, 0 fires and 2 injuries to steering problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.