The problem
Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014 Infiniti Q50 vehicles equipped with Direct Adaptive Steering. The affected vehicles received a power steering software version that, should the engine compartment reach freezing temperatures, the power steering software may disable the electric steering system and also may delay the engagement of the mechanical steering backup system.
The risk
The disablement of the steering systems could result in a loss of steering, increasing the risk of a crash.
The fix
Nissan notified owners and arranged to have vehicles towed to the nearest Infiniti retailer. Customers were instructed not to drive their vehicles until they were repaired. Infiniti retailers provided affected customers with loaner vehicles, while the software update remedy was applied. These services were provided at no cost to the customer. Owners may contact Infiniti at 1-800-662-6200.
Recall details
| NHTSA campaign | 13V-588 (13V588000) |
|---|---|
| Manufacturer number | R1310 |
| Manufacturer | Nissan North America, Inc. |
| Component | Steering › Automated/adaptive steering |
| Report date | November 20, 2013 |
| Owners notified | November 19, 2013 |
| Vehicles affected | 23 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the steering
Frequently asked questions
Is the recall 13V-588 repair free?
Yes. Infiniti dealers will fix the problem at no cost: Nissan notified owners and arranged to have vehicles towed to the nearest Infiniti retailer. Customers were instructed not to drive their vehicles until they were repaired.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 23 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.